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Communications Staffing Ratio Falls Despite Growing Complexity
Hybrid work is making corporate communications systems more complicated as cloud-based communications solutions and the advancing presence of AI reshape the role of communications support staff members. Nevertheless, IT organizations have been able to manage this growing complexity without adding to communications systems support staffing. This Research Byte provides a summary of our full report on communications support staffing ratios.
June, 2023
Empowering Canada’s Innovation Nexus Through Digital Transformation
Canadian enterprises are embracing digital technologies to cater to the surging consumer demand in leisure, retail, and recreational industries while improving operational efficiency to achieve sustainability targets. They are increasingly integrating AI, automation, and cloud technologies to develop new solution offerings and have accelerated their digital transformation programs. The pandemic further pushed the integration of digital technologies. Additionally, there is a concerted effort to establish Canada as the upcoming hub for digital talent by fostering investments and strategic partnerships with technology companies and government entities. Both demand-side and supply-side trends are covered in our Canada Digital and IT Services 2023–2024 Market Insights™ and Canada Digital and IT Services 2023–2024 RadarView™, respectively.
August, 2023
RPA Adoption Increases as Robots Get Smarter
Two years of inflation and rising labor costs have increased enterprise interest in automation. As technology has advanced and corporate stakeholders have successfully delegated tasks to robots, trust in RPA has grown over time. This Research Byte provides a summary of our full report on RPA Adoption Trends and Customer Experience.
October, 2023
Maneuvering Turbulent Times with AI-driven IT Services and Operations
In the current challenging economic environment, leading IT services providers are focusing on innovation, adaptation, and AI to ensure their future success. With the advent of generative AI, global IT services companies are investing in upskilling and reskilling the workforce and sharpening their focus by leveraging cloud and AI solutions to enhance service efficiencies. Some providers are investing heavily in AI research and development and focusing on platform-based operations to help enterprises reduce costs, improve efficiency, and accelerate innovation. We highlight the efforts of one such service provider, TCS, focusing on the TCS Analyst Day 2023 event held in October.
December, 2023
Transforming Legacy Construction Processes Using Digital Technology
In the face of challenges such as cost pressures, climate compliance needs, labor shortages, and supply chain disruptions, the engineering and construction industry is aggressively pouring digital investments and adopting cutting-edge technologies — generative AI, advanced analytics, digital twin, and virtual reality — to address these challenges. Leveraging connected construction platforms, project management solutions, drone-based inspections, and modular construction, they aim to enhance project efficiency, reduce costs, and prioritize worker safety and technology usability. As this requires strong technological expertise and delivery capabilities, engineering and construction enterprises are collaborating with service providers for digital transformation. Both demand-side and supply-side trends are covered in our Engineering and Construction Digital Services 2024 Market Insights™ and Engineering and Construction Digital Services 2024 RadarView™, respectively.
January, 2024
Changing Nature of QA Role Makes Right-Sizing Difficult
The traditional IT position dedicated exclusively to quality assurance and testing (QA) is most likely a dying breed. With waterfall software development being replaced by iterative approaches such as agile, QA is getting rolled into other job positions. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT Quality Assurance and Testing Staffing Ratios.
February, 2024
Inadequate Encryption Might Be a Recipe for Disaster
Each year, hundreds of millions of sensitive personal records are exposed by hackers and cybercriminals. Encryption is an essential security control and part of a company’s security policies and procedures. Yet, despite high practice rates, few IT leaders encrypt their data consistently. This Research Byte summarizes our full report, Encryption Best Practices.
March, 2024
ESG Experts Call Out Lack of Meaningful Progress
According to some environmental, social, and governance (ESG) experts, the push toward ESG resembles what someone once said about the weather: Everyone talks about it, but no one does anything about it
May, 2024
Process Transformation for Value-Based, Cost-Efficient, and Coordinated Clinical and Care Management Services
The healthcare industry is shifting towards a more coordinated and patient-centered approach. The global population is aging, raising the nurse demand and creating a nursing shortage. Due to rising healthcare costs, healthcare payers and providers are seeking ways to manage costs. These factors have led to a surge in demand for clinical and care management services, as evidenced by a 13% revenue increase and a 23% active client growth for clinical and care management service providers from December 2022 to December 2023.
June, 2024
The Dual-Edged Sword of Technological Progress: Navigating the Promise and Peril of Innovation
In today’s dynamic landscape, technology has evolved from being just a set of tools to becoming the cornerstone of our advancement. It has revolutionized communication, healthcare, and global connectivity, opening new horizons for growth and collaboration. However, this transformative power comes with ethical dilemmas and societal challenges. From cybersecurity threats to the ethical implications of AI, we find ourselves navigating a delicate balance. IT leaders must understand the extensive implications of innovation to guide their teams effectively, and robust frameworks must be established to ensure efficient global implementation. Atti Riazi, SVP and CIO at Hearst, eloquently addressed this in her insightful keynote presentation at the Avasant Empowering Beyond Summit 2024, held in Hollywood, Calif.
July, 2024
Developing Vendor Management into a Mature Organization
A vendor management organization (VMO) is a function that oversees and coordinates all aspects of vendor management, such as contract negotiation, financial management, relationship management, risk mitigation, performance monitoring, and collaboration. A VMO can provide significant benefits to an organization, such as cost savings, improved vendor performance and innovation, enhanced compliance and risk management, and better alignment of vendor strategy with business objectives.
July, 2024
Powering the Next Generation of Freight and Logistics with Innovative Technology
Freight and logistics companies are leveraging digital platforms, automation, and demand forecasting to enhance operational efficiency, real-time visibility, and last-mile delivery optimization. They are broadening service offerings, collaborating with partners, and acquiring companies to strengthen their capabilities, including managing digital freight marketplaces and adopting eco-friendly technologies. Additionally, they are using blockchain for secure tracking, automation for improved productivity, and big data for resilient supply chains while strategically planning to reduce environmental impact and operational costs. Freight and logistics enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.
August, 2024
Balancing Efficiency with Strategic Impact by Embracing Digital Transformation
This RadarView helps enterprises define their procurement process transformation approach and identify the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 15 providers of procurement business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
September, 2024
The Next Frontier: Charting the Future of Freight and Logistics Services
The freight and logistics industry is witnessing a growing demand for comprehensive end-to-end services. As customers push for more integrated supply chain management, logistics providers are being driven to deliver holistic solutions, encompassing everything from freight forwarding to last-mile delivery. This demand is reshaping the freight and logistics landscape, compelling enterprises to adopt advanced technologies, improve operational efficiency, and ensure accountability.
October, 2024
IT Leaders Value IT Security Training, Yet Many Organizations Are Inconsistent
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures. This increases awareness and ensures compliance, making it a highly advisable practice for every company. However, our report shows that too many adopters are only conducting security training in an inconsistent manner, which can have dire consequences. This Research Byte provides a summary of our full report on IT security training best practices.