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Business Process Services – Provider Trends CQ4 2024
In this quarterly report for CQ4 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
April, 2025
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IT Spending Trends in Construction and Trade Services 2024
The construction and trade services sector plays a critical role in the global economy. It serves nearly every other industry sector by developing physical infrastructure and providing various kinds of support services to maintain those physical assets and ensure their ongoing operation. This report analyzes the IT characteristics of this sector. Based on our latest benchmarking survey, it provides key metrics for this sector.
May, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 12: Professional and Technical Services
Chapter 12 provides benchmarks for professional and technical services organizations. The 58 respondents in the sample range in size from a minimum of about $50 million to about $40 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, financial advice, consulting, marketing, research, and other services.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 20: Media and Information Services
Chapter 20 provides benchmarks for the media and information services sector. This sector includes publishing, broadcasting, entertainment, and digital media organizations, as well as other media and information services companies. The 20 respondents in the sample have annual revenues ranging in size from about $50 million to around $50 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 5: Discrete Manufacturing
Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. This category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 79 respondents in this sample range in size from a minimum of about $50 million to over $300 billion in annual revenue.
September, 2024
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SAP SuccessFactors Services 2023 RadarView™
The SAP SuccessFactors Services 2023 RadarView™ assists organizations in identifying strategic partners for adopting SAP SuccessFactors by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP SuccessFactors service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 55-page report also highlights the top supply-side trends in the SAP SuccessFactors services space and Avasant’s viewpoint.
May, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 17 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about €50 million to over €15 billion in annual revenue.
October, 2024
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Generative AI Augmenting Digital Procurement Tools
Digital transformation of the procurement value chain has been growing for years. With the advent of generative AI, enterprises can further automate transactional procurement processes and improve decision-making for strategic sourcing processes. Specialist procurement tool vendors have already started to integrate large language models and GPT technology into their solutions to facilitate digital procurement transformation. This research byte explores the potential of generative AI in the procurement value chain and how specialist procurement tool vendors are leveraging this technology to improve the potential of their tools.
September, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 27: Professional Services Subsector Benchmarks
Chapter 27 provides benchmarks for professional services organizations. The 29 respondents in the sample range in size from a minimum of about €50 million to about €20 billion in annual revenue. This subsector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
October, 2024
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Engineering and Construction Digital Services 2024 RadarView™
The Engineering and Construction Digital Services 2024 RadarView™ can help engineering and construction enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 47-page report also highlights top market trends in the engineering and construction industry and Avasant’s viewpoint.
January, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 7: Insurance
Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 44 respondents in this sector range in size from a minimum of $200 million to over $70 billion in annual revenue.
August, 2025
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Retail Digital Services 2024 Market Insights™
The Retail Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the retail industry. The report also highlights key challenges that enterprises face today in this space.
March, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 28: Aerospace and Defense Subsector Benchmarks
Chapter 28 provides benchmarks for aerospace and defense companies. This category includes airplane and aerospace manufacturers, makers of weapons systems, aerospace and defense research, and other defense companies. The 16 respondents in this sample range in size from a minimum of about $50 million to around $50 billion in revenue.
August, 2025
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Beyond Apple’s Vision Pro: Charting a New Course with Spatial Computing
One of the primary challenges enterprises face when leveraging AR/VR is providing realistic visuals and seamless interaction between virtual and real-world objects. High visual quality traditionally required high-power computing, which further hindered enterprise adoption. In such a scenario, spatial computing has emerged as a solution, enabling superior immersive experiences suitable for enterprise use. The introduction of Apple’s Vision Pro has accelerated this development, with numerous real-world implementations across several industries being introduced shortly after its release.
June, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 44: Trade Services
Chapter 44 provides benchmarks for trade services companies. The 16 respondents in the sample range in size from a minimum of $50 million to over $40 billion in annual revenue. This subsector includes specialty contractors, oil field services providers, mining services companies, environmental services firms, and other businesses offering skilled trade services.
August, 2025
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