Grid View
List View-
Streamlining and Minimizing Vendor Management Complexity
The growing enterprise demand for multisourcing service integration (MSI) is mainly driven by complexities in multivendor environments and the need for optimizing IT costs and enhancing service outcomes and quality. Service providers offer multiple end-to-end services to help organizations streamline service delivery processes, enhance supplier management, mitigate risks, and improve vendor collaboration. Additionally, service providers invest in advanced technologies such as AI/ML, automation, and proprietary IT service management tools to optimize service delivery and improve overall outcomes. This rising demand for MSI has also led to a 46% increase in the number of full-time employees working in this field. Both demand-side and supply-side trends are covered in our Multisourcing Service Integration 2022–2023 Market Insights™ and Multisourcing Service Integration 2022–2023 RadarView™, respectively.
April, 2023
-
IoT Shows Little Growth in Adoption Despite High ROI
The Internet of Things (IoT) is a maturing technology, and for many years it has promised benefits such as reduced labor costs and improved business processes. However, our data is showing a trend that is common with other technologies as they mature. The adoption and investment of IoT projects have remained low. In fact, IoT appears to lag most technologies. This Research Byte examines the potential causes.
June, 2023
-
High-Tech Industry: Driving Innovation in High-Tech through Digital Transformation
The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.
July, 2023
-
Combining Technology and Domain Expertise to Deliver Touchless Claims Experience
With uncertain macroeconomic conditions, an increasing number of natural calamities, and rising inflation, insurers are dealing with a huge volume of claims. Insurers must find new ways to continue innovating through this challenging period. For property and casualty (P&C) insurance providers, this translates to a significant impact on nearly every category of insurance due to the rising claims expenses and costs. Even though they are losing money, they need to invest continuously to offer better quality and customer experience. With the emergence of technologies such as IoT, AI, and telematics, insurers can adopt a more proactive strategy for forecasting, identifying, and mitigating risks, and to support these, they rely on outsourcing claims processing to service providers. This is evident from a 15%–20% increase in the revenue of claims processing outsourcing service providers between March 2022 and March 2023. Demand-side and supply-side trends are covered in our Claims Processing Business Process Transformation 2023 Market Insights™ and Claims Processing Business Process Transformation 2023 RadarView™, respectively.
September, 2023
-
Service Success a Priority Over Cost for System Integration Outsourcing
While many outsourcing decisions are influenced by the need to save money, system implementation/integration outsourcing differs. There are some instances where businesses are willing to pay extra for the expertise or operational flexibility that a service provider can deliver. However, in the case of system implementation/integration, the primary motivation is to ensure project success. This Research Byte summarizes our full report on System Implementation/Integration Outsourcing Trends and Customer Experience.
November, 2023
-
AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
-
Click with Caution: Why Every Company Needs to Enforce Personal Use Policies
Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.
January, 2024
-
Acumatica Builds Success with Growing Construction Edition
The construction industry faces many challenges—tight margins, complex projects, stressed supply chains, and labor shortages. Furthermore, the construction industry is made up of thousands of small and midsize subcontractors, which have historically been underserved by technology solutions and have historically found it challenging to share data in an effective way. Into that breach have stepped cloud-based ERP vendors, and one of the leaders is Acumatica. The company touted recent enhancements to its solutions at its annual customer conference in Las Vegas last month.
February, 2024
-
Monitoring Software Licenses to Optimize Costs and Mitigate Risks
Application software is becoming increasingly important to all organizations. Therefore, they must engage in effective license management for cost optimization and compliance. License management is no longer just a box that needs to be checked. This Research Byte summarizes our full report on monitoring software licenses.
March, 2024
-
Internet of Things Services: Transforming Industries and Enriching Lives
In 2023, the Internet of Things (IoT) industry saw an 18% revenue growth, with more projects transitioning to the production stage. Industrial IoT remains at the forefront of IoT service adoption, driven by use cases such as predictive maintenance, asset management, and remote monitoring. This growth is supported by technological progress, including the amalgamation of edge computing with AI, analytics, and 5G for faster decision-making and increased efficiency. Moreover, the progression of digital twin technology is becoming crucial, impacting a range of applications from product development to addressing global issues such as climate change and supply chain disruptions.
April, 2024
-
Leveraging technology to achieve operational efficiency and enhanced customer experience
The banking industry has undergone a significant transformation, driven by technological advancements like AI and RPA, economic fluctuations, and rising operational costs. This led to over 16% growth in Banking BPO outsourcing and a 12% increase in active clients from December 2022 to December 2023. The demand for high-value services such as customer analytics, risk, and fraud detection has risen. Geopolitical tensions have also led to a surge in nearshore outsourcing in regions like the Middle East, Africa, and Latin America. Service providers are responding by offering technology-enabled solutions and expanding into new locations.
May, 2024
-
Strategic Growth in the Aerospace and Defense Sector: Overcoming Barriers and Capitalizing on Opportunities
In the aerospace and defense (A&D) industry, service providers are key to helping enterprises achieve lower operational costs, improve productivity, and meet their goals. They assist with business operations, including product design, supply chain management, and manufacturing. However, in an industry as competitive and regulated as A&D, service providers face many barriers to expanding within the industry. Compliance requirements, technological advancements, and a scaling supply chain introduce unique challenges that leave service providers needing a strategic approach to expansion.
June, 2024
-
Intelligent Process Mining Platforms: Delivering Intuitive Business Intelligence and Process Transparency
The emergence of generative AI has transformed the landscape of process mining. Platform providers have expanded their capabilities to extract unstructured data from enterprise environments and deliver insights through natural language queries. Enterprises are increasingly prioritizing rapid process optimization with personalized recommendations. Moreover, they utilize what-if scenario simulations and digital twin technology to forecast and evaluate business impacts early. To capitalize on market opportunities, platform providers are augmenting process mining offerings through product enhancements, strategic partnerships, and acquisitions.
July, 2024
-
Developing Vendor Management into a Mature Organization
A vendor management organization (VMO) is a function that oversees and coordinates all aspects of vendor management, such as contract negotiation, financial management, relationship management, risk mitigation, performance monitoring, and collaboration. A VMO can provide significant benefits to an organization, such as cost savings, improved vendor performance and innovation, enhanced compliance and risk management, and better alignment of vendor strategy with business objectives.
July, 2024
-
Powering the Next Generation of Freight and Logistics with Innovative Technology
Freight and logistics companies are leveraging digital platforms, automation, and demand forecasting to enhance operational efficiency, real-time visibility, and last-mile delivery optimization. They are broadening service offerings, collaborating with partners, and acquiring companies to strengthen their capabilities, including managing digital freight marketplaces and adopting eco-friendly technologies. Additionally, they are using blockchain for secure tracking, automation for improved productivity, and big data for resilient supply chains while strategically planning to reduce environmental impact and operational costs. Freight and logistics enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.
August, 2024
Content Type
Search results for "" ( 5062 )
