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Generative AI – Opportunities and Challenges
Although artificial intelligence originated in academic research in the 1950s, only recently has it captured the imagination of the general public. This has everything to do with the release of ChatGPT, putting a powerful tool in the hands of individual consumers. But what are the opportunities it brings to businesses? And what are the challenges we face in using it? To answer these questions, Avasant Senior Partner Frank Scavo recently conducted a video interview on this subject. This Research Byte provides a link to the full interview.
August, 2023
Data Management and Advanced Analytics Services: Providers Pivot toward Data Visualization and Monetization
While not a new field, data transformation projects have experienced significant growth over the past 12 to 18 months. This surge is in response to evolving business needs influenced by the proliferation of data and technological advancements, including streaming analytics and edge computing. These initiatives aim to achieve hyper-personalization, enhance internal data accessibility, increase customer engagement, and extract valuable insights from unstructured datasets. In turn, these efforts drive growth and innovation within organizations. Both demand- and supply-side trends are covered in Avasant’s Data Management and Advanced Analytics Services 2023 Market Insights™ and Data Management and Advanced Analytics Services 2023 RadarView™, respectively.
October, 2023
Industrial Metaverse and Generative AI: A Game Changer for Industry 4.0
Industry 4.0 represents a seismic shift in the manufacturing and industrial landscape. The convergence of technologies like AR/VR, the Industrial Internet of Things, and AI enables advanced digitalization to accelerate product design and development, optimize production, and improve quality. Using advanced technologies and concepts such as digital twins, digital threads, and generative AI expedites the shift toward smart manufacturing. While embracing advanced digitalization is appealing, the path to Industry 4.0 transformation presents several obstacles, such as IT-OT integration and building a unified data model. This research byte covers two key areas—the industrial metaverse and generative AI—showing how advanced digitalization is poised to disrupt manufacturing and industrial processes and operations.
December, 2023
Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
Microsoft Revs Up Copilot in Dynamics 365: Will it Fly with Customers?
To capitalize on the generative AI frenzy sweeping the business world, Microsoft has been rapidly launching versions of its Copilot solutions throughout its various products. The software giant has also announced many new use cases for Copilots in individual Dynamics 365 modules. But are customers ready and willing to let Gen AI play such an important role in their core ERP processes? And are they willing to pay for it? We examine the Copilot state of play.
February, 2024
Advantages of Website Accessibility Extend Beyond Moral Imperatives
Imagine reaching 1.3 billion new customers. That is the potential that organizations can unlock by making websites truly accessible. The World Health Organization reports this staggering number of people living with a disability who might be excluded from an online experience. So, web accessibility is not just about doing the right thing; it is also a strategic business decision with compelling benefits. This Research Byte identifies the benefits while summarizing our full report on website accessibility best practices.
February, 2024
The Critical Role of IT Standards, Training, and Documentation in Mitigating Security and Compliance Risks
IT standards, training, and documentation job functions are crucial for maintaining the seamless operation, compliance, and efficiency of IT systems. Yet some organizations seem to undervalue its importance. With the rapid pace of change within IT environments, establishing processes to effectively track and manage these changes becomes paramount. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT Standards, Training, and Documentation Staffing Ratios.
April, 2024
SD-WAN Managed Services 2022–2023 RadarView™
The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.
March, 2023
SAP SuccessFactors Services 2023 Market Insights™
The SAP SuccessFactors Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP SuccessFactors migration projects. The report also highlights key challenges that enterprises face.
May, 2023
RCM Business Process Transformation 2023 Market Insights™
The RCM Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any RCM services project. The report also highlights key challenges that enterprises face today.
July, 2023
Claims Processing Business Process Transformation 2023 Market Insights™
The Claims Processing Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any claims processing services project. The report also highlights key challenges that enterprises face today.
September, 2023
Workday HCM Services 2023–2024 RadarView™
The Workday HCM Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for Workday HCM adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of Workday HCM service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 45-page report highlights top supply-side trends in the Workday HCM services space and Avasant’s viewpoint on them.
November, 2023
Property and Casualty Insurance Management Software 2023 RadarView Scan™
Avasant’s Property and Casualty Insurance Management Software 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing P&C insurance management software. The 29-page report also highlights how vendors leverage their capabilities to provide P&C insurance management services to address these challenges.
December, 2023
Oracle Cloud ERP Services 2023–2024 RadarView™
The Oracle Cloud ERP Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for adopting Oracle Cloud ERP by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Oracle Cloud ERP service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 75-page report also highlights the top supply-side trends in the Oracle Cloud ERP services space and Avasant’s viewpoint on them.
February, 2024
IT and Apps Managed Services Market Trends: Quarterly Report for CQ1 2023
In this quarterly report (Calendar Qtr 1, 2023), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
May, 2023