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The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
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Banking Process Transformation 2023 RadarView™
The Banking Process Transformation 2023 RadarView™ assists banks and financial companies in identifying strategic partners for banking process transformation by featuring detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right partner in the banking process transformation space. The 68-page report highlights top supply-side trends in the banking process transformation arena and Avasant’s viewpoint on them.
May, 2023
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Higher Education Digital Services 2023–2024 RadarView™
The Higher Education Digital Services 2023–2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 49-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.
July, 2023
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Digital Masters 2023 RadarView™
The Digital Masters 2023 RadarView™ assists organizations in identifying strategic partners for their digital transformation initiatives by offering detailed profiles for each service provider. It provides a 360-degree view of the provider’s capabilities and market standings in individual technology prerequisites, hyperconvergence of technologies, and readiness for the future, along with a list of representative clients and brief client case studies. The 60-page report also provides our business forecasts for each Digital Master and Avasant’s viewpoint on them.
August, 2023
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Payroll Business Process Transformation 2023–2024 Market Insights™
The Payroll Business Process Transformation 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
November, 2023
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Aerospace and Defense Digital Services 2023–2024 Market Insights™
The Aerospace and Defense Digital Services 2023–2024 Market Insights ™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the aerospace and defense industry. The report also highlights key challenges that enterprises face today.
December, 2023
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Telehealth Services Platform 2023–2024 RadarView Scan™
Avasant’s Telehealth Services Platform 2023–2024 RadarView Scan™ helps enterprises in evaluating key vendors providing telehealth services platforms. The 25-page report also highlights how these vendors leverage their capabilities to provide telehealth services to address the ongoing healthcare challenges.
February, 2024
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Supply Chain Operations Services Business Process Transformation 2024 RadarView™
The Supply Chain Operations Services Business Process Transformation 2024 RadarView™ provides information to assist enterprises in building a supply chain operations services strategy and charting an action plan for supply chain operations service transformation. It identifies service providers that can help expedite global supply chain operations services transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 53-page report highlights key industry trends in the supply chain operations services transformation space and Avasant’s viewpoint.
June, 2024
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Healthcare Provider Digital Services 2024 RadarView™
The Healthcare Provider Digital Services 2024 RadarView™ can help healthcare providers craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare provider space and Avasant’s viewpoint
August, 2024
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Data Management and Advanced Analytics Services 2024 RadarView™
The Data Management and Advanced Analytics Services 2024 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner. The 60-page report also highlights top market trends in the data management and advanced analytics space and Avasant’s viewpoint.
September, 2024
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Digital CX Services 2024 RadarView™
The Digital CX Services 2024 RadarView™ assists organizations in identifying strategic partners for digital CX services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.
October, 2024
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IT and Apps Managed Services Provider Trends: Quarterly Report for Q3 2023
In this quarterly report (calendar quarter 3, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
November, 2023
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Internet of Things Adoption Trends and Customer Experience 2023
The Internet of Things (IoT) is a maturing technology and for many years it has promised benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Indeed, IoT seems like a no-brainer technology for companies to invest in. By now, if the hype were to be believed, every product in the home would be “smart” and every machine in the enterprise would be replete with sensors. Instead, IoT lags behind most of the other technologies in our Technology Trends study in terms of new investment.
June, 2023
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Disaster Recovery Planning Best Practices 2024
In 2021, a ransomware attack on Colonial Pipeline, a major fuel supplier in the US, forced the company to shut down operations for several days. This resulted in gasoline shortages and price hikes on the East Coast. Several airline companies in Britain experienced major IT failures in 2023, which resulted in thousands of canceled flights and an estimated $128 million in lost revenue. As these and numerous other examples show, the business impact of a disaster affecting the IT function can be enormous. The ability to recover information systems and data quickly and effectively after a disaster, cyberattack, or system failure should be an organizational priority. However, not many companies are consistently planning for disaster recovery.
April, 2024