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  • Product image for ISS Euro 25 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 23: Professional Services Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 23: Professional Services Subsector Benchmarks

    Chapter 23 provides benchmarks for professional services organizations. The 31 respondents in the sample range in size from a minimum of about €50 million to over €50 billion in annual revenue. The sector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.

    September, 2023

  • ISS Chapter 5 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 76 respondents in the sample range in size from a minimum of about $50 million to a maximum of $50 billion in annual revenue.

    July, 2023

  • ISS Chapter 3B 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 3B: Midsize Organization Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 3B: Midsize Organization Benchmarks

    The IT spending and staffing outlook for midsize organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.

    July, 2023

  • ISS Chapter 21 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    Chapter 21 provides benchmarks for high-tech companies. The category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, software developers, software-as-a-service providers, and other high-tech companies. The 26 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.

  • Product image for ISS Euro 10 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, electronics, sports equipment, groceries, pharmaceuticals, and general merchandise. They include restaurant chains, department stores, luxury retail stores, electronics stores, furniture stores, pharmacies, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 43 respondents in the sample range in size from about €90 million to over €30 billion in annual revenue.

    September, 2023

  • RB Product Image for CE 450x450 - Best Practices for Benchmarking Your IT Budget Ratios

    Best Practices for Benchmarking Your IT Budget Ratios

    Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.

    December, 2023

  • Chapter 6 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 30 respondents in this sector range in size from a minimum of about $50 million to over $40 billion in annual sales.

    July, 2023

  • ISS Chapter 3C 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    The IT spending and staffing outlook for large organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.

    July, 2023

  • ISS Chapter 22 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    Chapter 22 provides benchmarks for life sciences organizations. The category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 16 respondents in this sample range in size from a minimum of about $50 million to over $40 billion in revenue.

    July, 2023

  • Product image for ISS Euro 11 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks

    Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, pharmaceuticals, and other products. The 18 respondents in the sample range in size from a minimum of about €60 million to €30 billion in revenue.

    September, 2023

  • Gen Ai Product Images 01 450x450 - Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 1: Executive Summary

    Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 1: Executive Summary

    Chapter 1 provides a free executive summary for our first survey-based report on generative AI strategy, spending, and adoption. The full report provides metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. It provides statistics for nearly 200 companies that have already adopted some form of generative AI,  providing data ranging from the strategic importance of AI to staffing and budget numbers, to usage data. Metrics are provided for the composite sample along with six industry chapters. [Free Download]

    December, 2023

  • ISS Chapter 7 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 25 respondents in this sector range in size from a minimum of $100 million to over $100 billion in annual revenue.

    July, 2023

  • ISS Chapter 10 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 28 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $60 billion in annual revenue.

    July, 2023

  • ISS Chapter 27 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    Chapter 27 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 20 respondents in this sample have annual revenue ranging from a minimum of about $50 million to over $40 billion.

    July, 2023

  • Product image for ISS Euro 12 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 18 respondents in this sector include public utilities (water, gas, and electric), regional utilities, integrated energy companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about €150 million to more than €100 billion in annual revenue.

    September, 2023