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Use of IT Security Outsourcing Low but Rising as Threats Grow
Outsourcing at least a portion of IT security operations makes increasing sense in today's online business environment. In this study, we examine data on the percentage of organizations outsourcing security for the composite sample, by organization size, and by sector. We also look at the level of satisfaction with IT security service providers, the amount of security work outsourced by organizations, and the trend in terms of the percentage of organizations changing their level of security outsourcing. Our analysis also discusses the types of outsourcing services, changes in the industry, and the cost and benefits of security outsourcing. We conclude with reasons security outsourcing should continue to grow and mature. (13 pp., 8 figs.) [Executive Summary]
June, 2009
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Time Right to Revisit Data Center Outsourcing Strategy
In today’s economic climate, many IT organizations are re-examining outsourcing strategies. To assist with that decision, this study presents data on the percentage of organizations outsourcing data center operations, the percentage of data center work outsourced, and the percentage of organizations increasing and decreasing data center outsourcing. We assess how satisfied organizations are with their outsourcing partners. We also examine outsourcing by sector and level of IT spending. The report concludes with our recommendations for organizations considering outsourcing of data center operations as well as negotiating with service providers in light of current economic conditions. (15 pp., 8 figs.) [Executive Summary]
March, 2009
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The State of IT Outsourcing and Guidelines for Success
This article investigates the prevalence of IT outsourcing for nine IT functions, the percentage of organizations reporting a change this year in their levels of outsourcing for each IT function, and the relative priority that these firms give to outsourcing versus "back-sourcing" (bringing outsourced functions back in-house). We also explore the concept of "partial outsourcing," where some work is outsourced while the rest is retained in-house, using application development and help desk outsourcing as examples. We conclude by proposing important principles for organizations to consider when outsourcing IT functions. (4 pp., 4 figs.)[Executive Summary]
August, 2007
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Leveraging ITIL to Better Manage Outsourcing Relationships
ITIL is not only an effective tool for managing internal IT processes. It can also serve as a framework for managing the relationship with an outsourcing service provider. This article shows specifically how ITIL Incident Management and Problem Management can be used to optimize an outsourcing relationship, such as help desk outsourcing, to properly define roles and responsibilities and continually reduce the overall level of incidents and improve service levels. (6 pp., 2 figs.) [Executive Summary]
December, 2005
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Outsourcing as a Strategy for Controlling Website Costs
Corporate websites have become essential for doing business in most industries. However, our latest research indicates that the total cost of maintaining websites can often exceed expectations. This article examines the factors driving website maintenance costs and the use of outsourcing as a strategy for controlling the costs of website maintenance.
August, 2005
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Outsourcing That Makes Dollars and Sense
The world and economic events of 2000 through 2003 have changed the way most companies do business. The direction today is to do more with less and the surviving companies are doing just that. Companies have been managing their costs, shrinking payrolls and looking for more ways to increase productivity . . . and the process is bringing them back to Adam Smiths theory of the division of labor. Specialization and focusing on core competencies has companies outsourcing more and more non-core competencies to the experts. Click here to purchase. - $125 (USD)
February, 2004
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The Ins and Outs of Offshore Outsourcing
Budgetary concerns have led the subject of offshore outsourcing to the boardroom, and thus to all corners of the enterprise. Companies are looking for ways to do more with fewer resources, whether it's for payroll management, accounting, claims processing, call center support, manufacturing, or IT.
October, 2003
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Choosing the Right Off-Shore Outsourcing Company
During the past few years, offshore IT outsourcing has emerged as a viable and economic solution to today's crippling domestic IT worker shortage. Companies have found that offshore IT outsourcing saves them up to 50% or more in total project costs by eliminating personnel recruitment costs, sky-high IT payrolls, and the expenses associated with offering benefits and providing physical space and equipment for new hires.
September, 2002
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Making the Case for Outsourced Storage
Consider the savings from not having to purchase additional storage units, servers, and communication equipment; to license or update databases and operating systems, to obtain space for equipment; and to hire IT staff to manage your enterprise storage needs. These may be the payoffs of a successful outsourcing of your organization's storage requirements.
September, 2002
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Rates for Programming Services
During the fourth quarter of 1999 we worked with several IT shops to benchmark hourly rates for programming services. We found that rates had changed very little since the beginning of 1999. Figure 1 shows hourly rates for skills in several programming languages.
August, 2002
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When Outsourcing, Know The Limits of Your Software Licenses (July 2002)
The decision to outsource requires careful review of the terms of the applicable software licenses. Likewise, whenever negotiating a new software license, you should seek appropriate terms to accommodate your outsourcing plans. If some or all IT operations may be outsourced at some point, the terms should be established with the vendor at the time the contract is being negotiated.
July, 2002
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Executive Summary
Application service providers (ASP) offer IT managers a novel means for outsourcing services and facilities. This handbook provides managers with the facts they need to make informed decisions along with an insiderâs viewpoint of the ASP industry. Here we present the Executive Summary.
April, 2002
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Introduction to ASPs
Application service providers (ASP) offer IT managers a novel means for outsourcing services and facilities. This handbook provides managers with the facts they need to make informed decisions along with an insiderâs viewpoint of the ASP industry. Here we present Chapter 2, an introduction to ASPs.
April, 2002
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Advantages of Selecting an ASP Solution
Application service providers (ASP) offer IT managers a novel means for outsourcing services and facilities. This handbook provides managers with the facts they need to make informed decisions along with an insiderâs viewpoint of the ASP industry. Here we present Chapter 3, Advantages of Selecting an ASP Solution.
April, 2002
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ASP Business Models
Application service providers (ASP) offer IT managers a novel means for outsourcing services and facilities. This handbook provides managers with the facts they need to make informed decisions along with an insiderâs viewpoint of the ASP industry. Here we present Chapter 4, ASP Business Models.
April, 2002
Outsourcing
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