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IT Spending and Staffing Benchmarks 2023/2024: Chapter 28: Brick-and-Mortar Retail Subsector Benchmarks
Chapter 28 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pet stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 26 respondents in this sample have annual revenue ranging from about $95 million to over $100 billion.
July, 2023
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. IT operational budgets €25 million or greater.
September, 2023
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 19: Chemicals Subsector Benchmarks
Chapter 19 provides benchmarks for chemicals manufacturers. Chemicals manufacturers are by definition process manufacturers that produce chemical products. The sector includes manufacturers of chemicals, petrochemicals, and other chemical products. The 14 respondents in the sample range in size from a minimum of about €50 million to around €40 billion in annual revenue.
September, 2023
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IT Spending Trends in the Education Sector 2024
The education sector faces many complex and interrelated socio-economic, political, and technological challenges. But the sector is crucial in shaping the future of society, requiring creative solutions to address these multifaceted problems. This report analyzes the unique IT characteristics of the education sector with its various subsectors. We conclude with the outlook for increased IT spending and staffing in the education sector in the coming years.
May, 2024
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IT Standards, Training, and Documentation Staffing Ratios 2024
Some organizations tend to underestimate the importance of the IT standards, training, and documentation job function since its impact on the bottom line may not be clear. However, these job functions are essential for ensuring the smooth operation, compliance, and effectiveness of IT systems — all crucial elements for the overall success of any business.
April, 2024
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Two-Factor Authentication Again Ranks as Least-Mature Best Practice
Two-factor authentication (2FA) is a powerful way to improve IT security. But at the same time, workers—and even their managers—often resist it, because it creates an additional step to access systems. As a result, many organizations are inconsistent or informal in their practice of 2FA. This Research Byte highlights some of our findings on the least-mature practices, along with an overview of the contents of the full study on IT management best practices.
April, 2023
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Cybersecurity Services: Shifting from Horizontal to Industry Vertical-Specific Approach
As cyber threats rise, organizations continue to secure their hybrid environments by refreshing, enabling, and standardizing security controls deployment to address trends emerging around cloudification, Industry 4.0, the convergence of 5G, and software-defined networking. This has fundamentally shifted how cybersecurity services are viewed from a general-use horizontal solution to industry vertical-specific offerings. Both demand-side and supply-side trends are covered in our Cybersecurity Services 2023 Market Insights™ and Cybersecurity Services 2023 RadarView™, respectively.
June, 2023
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Europe Increasing IT Budgets Even More Than US and Canada
The IT spending and staffing outlook in Europe for 2023 is positive, but CIOs are being asked to be especially careful to make sure their investments count. For over a year, European companies have dealt with inflation, poor economic growth in the region, brittle supply chains, and a war on their doorsteps. By now, we would have expected more companies in Europe to be cautiously preserving cash, preparing for a recession. And yet, for the most part, businesses are not cutting IT budgets. This Research Byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2023/2024 study.
September, 2023
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RPA Adoption Increases as Robots Get Smarter
Two years of inflation and rising labor costs have increased enterprise interest in automation. As technology has advanced and corporate stakeholders have successfully delegated tasks to robots, trust in RPA has grown over time. This Research Byte provides a summary of our full report on RPA Adoption Trends and Customer Experience.
October, 2023
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United Kingdom Region: Embracing Digital Technologies to Forge a New Era
Amid turbulent economic conditions, the UK region strives to become a global technology hub by investing in emerging technologies and developing startup ecosystems. Beyond London, cities such as Manchester, Edinburgh, and Belfast are becoming the new technology and startup hubs. UK enterprises are actively partnering with service providers to further enrich customer experience and adhere to upcoming ESG and cybersecurity guidelines. To support regional digital aspirations and navigate the talent crunch, the government and enterprises are investing in digital talent development. Both demand-side and supply-side trends are covered in our United Kingdom (UK) Digital Services 2023–2024 Market Insights™ and United Kingdom (UK) Digital Services 2023–2024 RadarView™, respectively.
December, 2023
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Generative AI Commands C-Suite Leadership
In this, our first survey-based report on generative AI strategy, spending, and adoption, we provide metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. Given the hype, it is not surprising that our survey respondents rank generative AI as strategically important to their organizations. In fact, it is so important that the C-suite is typically leading the effort. This research byte is a brief description of some of the findings of our eight-chapter report on Generative AI Strategy, Spending, and Adoption Metrics.
January, 2024
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SCM Adoption Declines: Is the Supply Chain Hype Subsiding?
Previous global crises pushed supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. But with the changes of the economic environment in play, we have seen some normalization of supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
February, 2024
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IT Security: A Business Necessity, Not a Game of Chance
Organizations in all industries and of all sizes require some form of IT security technology. In analyzing adoption and investment trends in IT security technology, there is a problem: IT security is not just one technology. It includes a wide variety of technologies, from basic security tools such as firewalls and spam filtering to more advanced capabilities such as incident detection. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.
February, 2024
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Disaster Recovery Requires Consistent Planning
Not many companies are consistently planning for disaster recovery. And if we have learned anything from the past few years of high-profile outages, it is that the ability to recover information systems and data quickly and effectively after a disaster should be an organizational priority. Failure to consistently plan for disaster can cost organizations time and money during an outage. This Research Byte summarizes our full report on disaster recovery planning as a best practice.
April, 2024
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