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The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
Intelligent ITOps Services 2024–2025 RadarView™
The Intelligent ITOps Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for intelligent ITOps by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right intelligent ITOps services partner. The 71-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint on them.
December, 2024
Avasant SAP S/4HANA Services 2024–2025 RadarView™
The SAP S/4HANA Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for adopting SAP S/4HANA by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP S/4HANA service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 70-page report also highlights the top supply-side trends in the SAP S/4HANA services space and Avasant’s viewpoint.
December, 2024
Redefining Humanity: The Next Evolutionary Leap?
In an era dominated by discussions on technology and automation, a deeper, more existential question is emerging: What does it mean to be human? This conversation is shifting beyond the confines of traditional tech discourse to explore the intersection of society, spirituality, medicine, space, and the forces that will shape the next 15 years of civilization. The recent Synapse Conclave, a two-day conference featuring over 40 thought leaders from various walks of life, explored the forces shaping the future, challenging long-held assumptions and posing urgent questions about the trajectory of human identity.
February, 2025
Intelligent Automation Services 2022–2023 RadarView™
The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.
March, 2023
AR/VR/XR Services 2023 RadarView™
The AR/VR/XR Services 2023 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2023
Procurement Business Process Transformation 2023 Market Insights™
The Procurement Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any procurement transformation project. The report also highlights the evolution of the procurement function and emerging CPO priorities.
August, 2023
Data Management and Advanced Analytics Services 2023 Market Insights™
The Data Management and Advanced Analytics Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data management and advanced analytics projects. The report also highlights key challenges that enterprises face today.
October, 2023
SAP S/4HANA Services 2023–2024 RadarView™
The SAP S/4HANA Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for adopting SAP S/4HANA by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP S/4HANA service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 77-page report also highlights the top supply-side trends in the SAP S/4HANA services space and Avasant’s viewpoint.
January, 2024
Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
Atos SE’s Bailout Decision: A Strategic Analysis
Atos, a French IT company, has chosen a consortium led by Onepoint, along with Butler Industries and Econocom, for its financial rescue plan. The consortium will inject EUR 250M in equity, provide EUR 1.5B in debt instruments, and convert EUR 2.9B of existing debt into equity. This decision aims to uphold Atos’s existing business lines while leveraging capabilities from Eviden and Tech Foundations. Founder David Layani will become CEO. The alternative proposal by Czech billionaire Daniel Kretinsky, focused on aggressive debt reduction, was not chosen. Atos now faces the challenge of executing this plan and managing its debt. In this article, we share our analytical perspectives, assessing the deal’s impact on clients and the road ahead.
June, 2024
Revolutionizing Gen AI Operations: Portkey’s End-to-End LLMOps Platform
Generative AI is now vital in enterprise operations, yet many companies struggle to move projects from proof of concept to production due to the lack of robust model management and orchestration. Large language model operations (LLMOps) offers the tools and practices needed to develop, deploy, and maintain LLMs, providing essential infrastructure for managing their life cycle. Portkey excels in this space, offering a comprehensive LLMOps platform with observability, analytics, prompt management, and more. It positions itself as the only full-stack LLM orchestration platform covering the entire LLMOps value chain, including evaluation, deployment, monitoring, and remediation.
July, 2024
Data Management and Advanced Analytics Services 2024 Market Insights™
The Data Management and Advanced Analytics Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data management and advanced analytics project. The report also highlights key challenges that enterprises face today in this space. 
September, 2024
Clinical Data Management Business Process Transformation 2024–2025 RadarView™
The Clinical Data Management Business Process Transformation 2024–2025 RadarView™ assists organizations in identifying strategic partners for clinical data management business process transformation by offering detailed capabilities and experience analyses for service providers. It provides a 360-degree view of key clinical data management business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 61-page report highlights top supply-side trends in the clinical data management and clinical trials space and Avasant’s viewpoint on them.
October, 2024