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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2024
In this quarterly report (calendar quarter 3, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2025
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Applied AI Services 2024–2025 Market Insights™
The Applied AI Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AI project. The report also highlights key challenges that enterprises face today.
April, 2025
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Advanced Network Services 2025 RadarView™
The Advanced Network Services 2025 RadarView™ assists organizations in identifying strategic partners for advanced network services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key advanced network service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right advanced network services partner. The 64-page report highlights top supply-side trends in the advanced network services space and Avasant’s viewpoint on them.
June, 2025
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The Essential AI Skills for Procurement Professionals in 2025: Staying Relevant in a Transformative Era
As AI becomes deeply integrated into procurement processes, the skillset required for success now includes technical competencies that complement traditional procurement expertise. The procurement landscape is undergoing a seismic shift, driven by the rapid expansion of artificial intelligence (AI) tools. For decades, procurement professionals relied on sourcing acumen, negotiation skills, and supplier management expertise to navigate their roles. To lead in 2025 and beyond, procurement professionals must master three AI-powered capabilities: data fluency, prompt engineering, and model validation. These aren’t just technical skills — they’re the new core competencies of a modern, AI-augmented procurement leader.
July, 2025
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Beyond the Balance Sheet: ESG-Driven Divestitures
When a global consumer goods company divested its plastics-heavy packaging division last year, the move wasn’t just about cutting costs—it was about cutting carbon. This wasn’t just a business decision; it was a bold statement about priorities. In the fast-changing world of corporate strategy, ESG-driven divestitures are flipping the script, proving that letting go of the wrong assets can mean holding on to what really matters.
August, 2025
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Intelligent Sourcing to Autonomous Sites: How AI is Redefining Construction
The engineering and construction (E&C) industry has historically lagged in digital adoption, ranking among the least digitized sectors globally. While industries such as manufacturing built robust digital backbones, construction remained anchored in legacy systems and labor-intensive practices. Avasant’s IT Spending Trends in Construction and Trade Services 2024 highlights that IT budgets in construction are not only smaller in proportion to revenue but also stretched thin across fragmented organizations and project-based models. For small and mid-sized contractors, the industry’s backbone, these constraints often limit investment in next-generation platforms.
September, 2025
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Breaking Down Data Silos: Why CRM Integration Is Now a Boardroom Priority
Interoperability isn’t a technical buzzword. It’s a business enabler. When systems connect seamlessly, departments collaborate more effectively, insights reach leadership faster, and customer engagement becomes more personalized and scalable.
September, 2025
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Telecom Digital Services 2025 RadarView™
The Telecom Digital Services 2025 RadarView™ helps telecom enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 72-page report also highlights top market trends in the telecom space and Avasant’s viewpoint.
October, 2025
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AI-Enabled CRM: Redefining ESG and Strategic Sourcing Resilience in Procurement
As procurement leaders face rising Environmental, Social, and Governance (ESG) mandates and supply chain volatility, over 60% of enterprises now prioritize AI in sourcing strategies. CRM platforms like HubSpot’s Breeze ecosystem are evolving into strategic sourcing engines, delivering real-time intelligence, automated compliance workflows, and embedded ESG oversight. These capabilities illustrate how AI-enabled CRMs are being applied to procurement, equipping teams with enhanced supplier visibility and data-driven decision-making. While HubSpot’s Breeze ecosystem exemplifies this evolution, other CRM platforms including Salesforce, Microsoft Dynamics 365, and Zoho CRM, are also expanding into procurement intelligence, offering similar AI-driven capabilities that support supplier visibility and strategic decision-making.
November, 2025
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AR/VR/XR Services 2023 RadarView™
The AR/VR/XR Services 2023 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2023
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Digital Workplace Services 2023 RadarView™
The Digital Workplace Services 2023 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partner ecosystem, and investments and innovation. The 73-page report highlights top supply-side trends in the digital workplace services space and Avasant’s viewpoint on them.
August, 2023
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Trust and Safety Business Process Transformation 2023–2024 RadarView™
The Trust and Safety Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for trust and safety services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right trust and safety services partner. The 56-page report highlights top supply-side trends in the trust and safety services space and Avasant’s viewpoint.
November, 2023
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Generative AI: The Vigilant Watchtower for Data Centers
Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.
February, 2024
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Retail Digital Services 2024 RadarView™
The Retail Digital Services 2024 RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
March, 2024
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AR/VR/XR Services 2024 RadarView™
The AR/VR/XR Services 2024 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2024
High-tech and telecommunications
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