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Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
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Freight and Logistics Digital Services 2024 RadarView™
The Freight and Logistics Digital Services 2024 RadarView™ can help freight and logistics enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid these enterprises in identifying the right partners and service providers to accelerate their digital transformation in this space. The 64-page report also highlights top market trends in the freight and logistics industry and Avasant’s viewpoint.
August, 2024
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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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Atos SE’s Bailout Decision: A Strategic Analysis
Atos, a French IT company, has chosen a consortium led by Onepoint, along with Butler Industries and Econocom, for its financial rescue plan. The consortium will inject EUR 250M in equity, provide EUR 1.5B in debt instruments, and convert EUR 2.9B of existing debt into equity. This decision aims to uphold Atos’s existing business lines while leveraging capabilities from Eviden and Tech Foundations. Founder David Layani will become CEO. The alternative proposal by Czech billionaire Daniel Kretinsky, focused on aggressive debt reduction, was not chosen. Atos now faces the challenge of executing this plan and managing its debt. In this article, we share our analytical perspectives, assessing the deal’s impact on clients and the road ahead.
June, 2024
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Cybersecurity in the Era of Robotics
Recent advances in AI have led to the development of specialized robots that can perform tasks previously thought to be exclusive to humans, including visual perception, speech recognition, and decision-making. However, as the world prepares for a deluge of humanoids, the wide adoption of robots presents unique cybersecurity threats, from data interception to device hijacking. Many are due to a lack of native cybersecurity features in robotic equipment and related technologies, such as the IoT. Hence, to fully capitalize on the potential of robotics, government, industry, and academia are collaborating to strengthen security in every robotic development and deployment area.
September, 2024
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Airlines and Airports Digital Services 2024 RadarView™
The Airlines and Airports Digital Services 2024 RadarView™ helps airline and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the airline and airport space and Avasant’s viewpoint.
February, 2024
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Travel, Transportation, and Hospitality Digital Services 2024 RadarView™
The Travel, Transportation, and Hospitality Digital Services 2024 RadarView™ helps travel, transportation, and hospitality enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the travel, transportation, and hospitality space and Avasant’s viewpoint.
September, 2024