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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 25: Utilities Subsector Benchmarks
Chapter 25 provides benchmarks for utility companies. The 27 respondents in this subsector range in size from over €85 million to around €100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.
October, 2024
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AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 22: High-Tech Manufacturing Subsector Benchmarks
Chapter 22 provides benchmarks for high-tech companies. This category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, and other high-tech manufacturers. The 24 respondents in this sample range in size from a minimum of about $100 million to over $60 billion in revenue.
August, 2025
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Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 26: Paper and Packaging Subsector Benchmarks
Chapter 26 focuses on benchmarks for the paper and packaging subsector, encompassing various organization sizes. As a critical component of the broader process manufacturing sector, respondents in this subsector typically include pulp and paper mills, containerboard and corrugated packaging manufacturers, flexible packaging producers, specialty paper converters, and other companies involved in the production and distribution of paper-based and allied packaging materials. The 19 companies in our sample range in annual revenue from approximately $50 million to well over $15 billion, reflecting the diverse scale of operations within the industry.
August, 2025
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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 42: Technical Services Subsector Benchmarks
Chapter 42 provides benchmarks for technical services organizations. The 25 respondents in the sample range in size from a minimum of about $50 million to about $80 billion in annual revenue. This subsector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.
August, 2025
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Digital Engineering Services 2024 RadarView™
The Digital Engineering Services 2024 RadarView™ can help enterprises identify the right partners and service providers to implement their digital engineering strategy by providing detailed capability and experience analysis for leading service providers. The report provides a 360-degree view of key providers for digital engineering services across practice maturity, partner ecosystem, and investments and innovations. The 66-page report also highlights top supply-side trends in the digital engineering space and Avasant’s viewpoint.
September, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 32: Professional Services
Chapter 32 provides benchmarks for professional services organizations. The 30 respondents in the sample range in size from a minimum of about €50 million to about €20 billion in annual revenue. This subsector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.
September, 2025
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Avasant SAP S/4HANA Services 2024–2025 RadarView™
The SAP S/4HANA Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for adopting SAP S/4HANA by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP S/4HANA service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 70-page report also highlights the top supply-side trends in the SAP S/4HANA services space and Avasant’s viewpoint.
December, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 17: Commercial Real Estate
Chapter 17 provides benchmarks for commercial real estate organizations. The 17 respondents in the sample range in size from about €50 million to over €30 billion in annual revenue. The sector includes retail, office, industrial, multifamily, and other property management companies, commercial real estate developers, real estate investment firms, and real estate brokers, consultants, and advisors.
September, 2025
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The Illusion of AI Sovereignty: Washington and Beijing Still Pull the Strings
A new wave of digital nationalism is sweeping through public policy and enterprise boardrooms. Countries including France, Saudi Arabia, the UAE, Singapore, and India are doubling down on sovereign AI. They are investing in localized data ecosystems, region-specific LLMs, national AI clouds, and stricter compliance regimes. No nation today enjoys absolute, full-stack AI sovereignty. Rather than chasing total independence, the trend is toward layered sovereignty: choosing which parts of the stack to control, influence, outsource, or codevelop. The sovereign AI game is not binary; it is composable. In the coming decade, national AI strategies will be defined not by what a country builds alone but by what it chooses to own, protect, and shape on its own terms.
June, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 12: Healthcare Services
Chapter 12 provides benchmarks for healthcare services companies. The 19 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about €50 million to over €15 billion in annual revenue.
September, 2025
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Multisourcing Service Integration 2025 Market Insights™
The Multisourcing Service Integration 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
July, 2025
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