Areas of Interest Archives

Grid View
List View

SUBSCRIPTION
PLANS

Data Management and Advanced Analytics 2025 RadarView™
The Data Management and Advanced Analytics Services 2025 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner.
September, 2025
Microsoft’s Elimination of Volume-Based Price Levels: A New Era in Enterprise Licensing Economics
Microsoft’s elimination of volume-based pricing tiers across its EA, MPSA, and OSPA programs marks a major shift in enterprise software economics. Effective November 1, 2025, all online services will default to Level A list pricing that will end scale-based discounts for large customers. This paper examines the implications of Microsoft’s policy change, the resulting budget and negotiation challenges for enterprises, and how Avasant assists clients in responding through immediate optimization, strategic contracting, and sustainable governance—transforming cost pressure into commercial control.
October, 2025
Residual Value Forecast April 2024
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
April, 2024
Residual Value Forecast May 2025
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
May, 2025
Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
Digital Masters: Digital Technology Transformation 2024 Market Insights™
The Digital Masters: Digital Technology Transformation 2024 Market Insights™ assists enterprises in identifying important demand- and supply-side trends that are expected to have a long-term impact on any digital transformation engagement. The report also highlights key challenges that enterprises face today.
September, 2024
Content Trust and Safety Business Process Transformation 2024–2025 Market Insights™
The Content Trust and Safety Business Process Transformation 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any content moderation project. The report also highlights the evolution of content trust and safety functions with the integration of emerging technologies such as AI.
January, 2025
Clinical and Care Management Business Process Transformation 2025 RadarView™
The Clinical and Care Management Business Process Transformation 2025 RadarView™ provides information to assist enterprises in building a clinical and care management strategy and charting an action plan for clinical and care management operations service transformation. It identifies service providers that can help expedite global clinical and care management services transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 59-page report highlights key industry trends in the clinical and care management transformation space and Avasant’s viewpoint.
June, 2025
Property and Casualty (P&C) Insurance Business Process Transformation 2025 RadarView™
The Property and Casualty Insurance Business Process Transformation 2025 RadarView™ provides information to assist enterprises in building a P&C insurance outsourcing service strategy and charting an action plan for P&C insurance process service transformation. It identifies key global P&C insurance outsourcing service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 57-page report highlights key industry trends in the P&C insurance process transformation space and Avasant’s viewpoint.
September, 2025
Cloud HCM Suites 2024–2025 RadarView™
The Cloud HCM Suites 2024–2025 RadarView™ assists organizations in identifying strategic partners for HCM platform adoption by providing a detailed analysis of key cloud HCM vendors across product maturity, enterprise adaptability, and innovation road map. The 50-page report highlights top supply-side trends in the cloud HCM suites space and Avasant’s viewpoint.
February, 2025
IT Spending and Staffing Benchmarks 2024/2025: Chapter 7: Insurance
Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 48 respondents in this sector range in size from a minimum of about $50 million to over $75 billion in annual sales.
September, 2024
IT Spending Rising Despite Recession Fears
Despite most of our survey respondents agreeing that the economy will be worse in 2023 than in 2022, they also report IT spending increases that are broad and strong. How can this be? It is because business leaders no longer see IT as a cost center but as a strategic driver of growth. As a result, they are giving their IT departments greater resources to help plan for a possible coming recession rather than asking them to tighten their belts. This Research Byte summarizes the full study.
February, 2023
Driving Patient-Centricity Through Digitalization and Health Data Analytics
Innovation in clinical and care management services during the pandemic has permanently impacted how care is delivered. Remote care support and productivity improvement solutions are key to better clinical services and care management outcomes. Service providers are enhancing their care management capabilities and incorporating various services, such as remote delivery, preventive care, and clinical decision support, to address the growing enterprise demand for clinical services in utilization management (UM), care coordination (CC), and population health management (PHM). Also, organizations are focusing on developing and investing in the capabilities that help them deliver value-based care, reduce costs, and deliver high-quality services. Therefore, they increasingly rely on clinical service providers’ expertise through outsourcing. This is evident from a 28% increase in the number of enterprises outsourcing. Both demand-side and supply-side trends are covered in our Clinical Services Business Process Transformation 2023 Market Insights™ and Clinical Services Business Process Transformation 2023 RadarView™, respectively.
May, 2023
Rain or Shine, IT Budgets Refuse Decline
The IT spending outlook for 2023 can best be described with the old British slogan, “keep calm and carry on.” For at least a year, enterprises have been expecting the recessionary shoe to drop as central banks raised interest rates to fight inflation. War in Ukraine and increasingly brittle supply chains have not helped. By now, we would have expected more companies to be cautiously preserving cash, preparing for a recession. And yet, for the most part, businesses are not cutting IT budgets. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2023/2024 study.
July, 2023
End-user Computing Services: Enhancing End-user Experience and Productivity
Enterprises are undergoing a transformative shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs) in their end-user computing services contracts. It allows them to focus on parameters impacting business outcomes, such as service accuracy, technology adoption, and employee experience. They leverage AI-driven solutions to optimize device management by predicting refresh and maintenance needs and RPA-enabled chatbots to empower end users with self-service options. End-user computing service providers can help organizations optimize their device life cycle, perform persona-based analytics, deploy sustainability accelerators, and virtualize workplace assets. Both demand-side and supply-side trends are covered in Avasant’s End-user Computing Services 2023 Market Insights™ and End-user Computing Services 2023 RadarView™, respectively.
September, 2023