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IT Spending and Staffing Benchmarks 2014/2015: Chapter 17: Construction and Environmental Service Subsector Metrics
Chapter 17 provides benchmarks for construction and environmental service companies across all organization sizes, based on the most recent three years of survey data. The 22 respondents include engineering companies, commercial, residential, and industrial construction contractors, oil service firms, and firms that specialize in the cleanup, treatment, and disposal of wastewater and hazardous materials. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 18: Retail Subsector Metrics
Chapter 18 provides benchmarks for retailers based on the most recent three years of survey data. The 32 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, office supplies, and general merchandise. They include department stores, specialty retailers, big-box retailers, and direct manufacturers. We also include hospitality and consumer services in this sector. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 19: Wholesale Distribution Subsector Metrics
Chapter 19 provides benchmarks for wholesale distributors based on the most recent three years of survey data. The 34 respondents in this subsector include wholesale distributors of building products, home furnishings, home improvement products, industrial components, electronics, clothing, pharmaceuticals, agricultural products, and food and beverage, among other products. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 20: Commercial Banking Subsector Metrics
Chapter 20 provides benchmarks for commercial banks based on the most recent three years of survey data. The 17 respondents in this subsector include commercial banks and credit unions. The banks include community, regional, and national banks. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 21: Insurance Subsector Metrics
Chapter 21 provides benchmarks for insurance companies based on the most recent three years of survey data. The 32 respondents in this sector include providers of life, medical, and property and casualty insurance. The sector includes multiline insurance firms, integrated financial service companies, reinsurers, and specialty insurers. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 22: IT Services and Solutions Subsector Metrics
Chapter 22 provides IT spending and staffing statistics for the IT services and solutions subsector based on the most recent three years of survey data. There are 26 organizations in this subsector, including software companies, systems integrators, solution providers, BPO firms, and other providers of technology services and solutions. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 23: Hospitals and Integrated Health Systems Subsector Metrics
Chapter 23 provides benchmarks for hospitals and integrated health systems based on the most recent three years of survey data. The 38 respondents in this sector include community hospital groups, multiregional hospital systems, and university hospitals. For a complete description of all metrics, please see the full study description. (48 pp., 28 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 24: City and County Government Subsector Metrics
Chapter 24 provides benchmarks for city and county governments based on the most recent three years of survey data. The 47 respondents in this subsector have operating budgets ranging from $42 million to $7.2 billion. For a complete description of all metrics, please see the full study description. (41 pp., 22 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 25: Government Agency Subsector Metrics
Chapter 25 provides benchmarks for federal, state, and regional government agencies based on the most recent three years of survey data. There are 19 respondents in this sector, including transportation planning agencies, public health agencies, social service agencies, environmental regulatory agencies, civil service commissions, and other federal, state, and regional government units. For a complete description of all metrics, please see the full study description. (38 pp., 20 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Chapter 26: Education Subsector Metrics
Chapter 26 provides benchmarks for the education subsector based on the most recent three years of survey data. The 21 respondents in this subsector include public and private colleges and universities and large public school districts. For a complete description of all metrics, please see the full study description. (38 pp., 20 figs.) [Full Study Description]
June, 2014
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IT Spending and Staffing Benchmarks 2014/2015: Bundle A: Chapters 2, 3A, 3B, 3C (Composite and Organization Size Benchmarks)
This special bundle of our IT Spending and Staffing Benchmarks 2014/2015 study combines Chapter 2 (Composite benchmarks) plus the three chapters of benchmarks by organization size. Chapter 3A provides benchmarks for small organizations, across all sectors (those with IT operational budgets of $5 million or less. Chapter 3B provides benchmarks for midsize organizations, across all sectors (IT operational budgets of $5 million to $20 million). Chapter 3C provides benchmarks for large organizations, across all sectors (IT operational budgets greater than $20 million).For a complete description of all metrics, please see the full study description. (296 pp., 209 figs.) [Full Study Description]
June, 2014
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Yahoo’s CFO on Silicon Valley Board Function and Dysfunction
Are Silicon Valley companies more prone to dysfunctional boards than other companies? What are the keys for ensuring that a board does not run off the rails? These were some of the questions Computer Economics President, Frank Scavo, asked Ken Goldman, Yahoo's CFO, last month in an on-stage interview at the Future in Review conference in Laguna Beach, Calif. As someone who has served on over thirty corporate boards in his career, Goldman had much to say about what works--and what doesn't--on corporate boards.
June, 2014
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IT Service Catalog Projects Face Common Challenges
A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This Research Byte describes the content in our report on creating a well-designed service catalog.
May, 2014
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How to Build an IT Service Catalog
A well-designed IT service catalog demonstrates the value of IT, defines service levels, facilitates budgeting, and aids in the evaluation of outsourcing services. Once an organization has decided to create a service catalog, however, the project can fall short of delivering on these promised benefits. This report lays out six steps for creating a well-designed service catalog, provides examples of the elements of a catalog, and concludes with advice on how to avoid typical pitfalls. (13 pp, 4 figs) [Research Byte]
May, 2014
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Network Operations Outsourcing Slow Growing Despite Success
IT organizations are having great success outsourcing network operations but that has not translated into widespread adoption of this practice. In this Research Byte, we review the outsourcing profile for network outsourcing, which shows moderate growth and strong customer success with outsourcing this function.
May, 2014
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