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Transformation Needs More Than Technology Intervention
While tech-enabled services have the potential to transform businesses, relying solely on technology can jeopardize client relationships and service delivery. Successful transformation requires a balanced approach that includes skilled personnel, mature processes, and innovative technology. Providers must also focus on proactive implementation, effective change management, contingency planning, and building trust with clients. Ultimately, transformation depends on more than just technology; it requires a holistic strategy that integrates people and processes.
July, 2024
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Avoid the Click: Building a Cyber Resilient Culture to Navigate New Age Threats
The recent AT&T data breach sent shockwaves through the telecommunications and entertainment industries, highlighting critical vulnerabilities in cybersecurity protocols. This breach, which exposed sensitive customer information, underscores the urgent need for robust cybersecurity measures and heightened employee awareness within these sectors. It also brings to the forefront the concept of cyber resiliency—an organization's ability to withstand, recover from, and adapt to cyber threats.
August, 2024
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Navigating the Future of Healthcare: The Transformative Power and Challenges of AI Integration
Artificial intelligence’s integration into healthcare is poised to redefine care delivery, management, and patient experiences. With the sector’s immense impact on individual lives and the global economy, the stakes for deploying AI are incredibly high, requiring careful navigation of healthcare’s unique complexities—such as stringent data privacy regulations, ethical considerations, and the need to build trust among providers and patients.
September, 2024
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Digital Workplace: Challenges and Opportunities in the Modern Enterprise
The emergence of smart technologies enabled workplaces to become more productive and allow for a work-from-anywhere model. Web conferencing tools such as Zoom, Teams, and Google Meet, and workplace social networking tools such as Slack and Microsoft Yammer were already gaining popularity prior to the pandemic. This Research Byte summarizes our full report, Digital Workplace Technologies Adoption and Customer Experience.
September, 2024
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IFS Boosts Its Offerings in the Unsung Hero of AI: Industrial AI
IFS is highlighting the power of industrial AI, a specialized form of AI that optimizes industrial processes, at its recent conference. Unlike generative AI, industrial AI focuses on sectors like energy, manufacturing, and infrastructure. IFS.ai, the company’s platform, plays a key role in improving efficiency, safety, and sustainability by integrating AI into its enterprise solutions. It supports advanced robotics, predictive safety, AR maintenance, and supply chain management, helping industries like energy distribution, aviation, and package delivery run smoothly.
October, 2024
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From Blind Spots to Bright Spots: Reinforcing Strategic Governance
Strategic governance is a critical framework for organizations to effectively steer through complex operational terrain. It ensures a disciplined approach to defining strategic objectives, mitigating risks, and judiciously managing resources.
November, 2024
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Marvell’s Silicon Surge Continues
SANTA CLARA, Calif.—Semiconductor maker Marvell Technology has experienced a significant surge this year, and it’s due in large part to its focus on making custom silicon for hyperscalers. Founded in 1995, Marvell started with an emphasis on consumer electronics. But it transformed itself into a global semiconductor company that designs, develops, and markets a wide range of integrated circuits. The company’s products are used in data centers, networking, storage, and consumer electronics. We attended Marvell’s Analyst Day this week to learn more about the surge this year and its plans for the future.
December, 2024
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IaaS Adoption Surges, Investment Moderates as Organizations Focus on Optimization
Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions. Our data suggests that the adoption rate is high when compared to other technologies in the study. However, the investment rate is moderate.
January, 2025
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Transforming HR Process Automation and Workforce Management with Generative AI-enabled HCM Suites
Enterprises leverage cloud HCM systems to automate HR workflows, streamline talent management, optimize workforce planning, and enable data-driven strategic decision-making. By integrating generative AI, these systems validate payroll, ensure compliance with evolving tax regulations, offer personalized employee training, assist employees in navigating career opportunities, expedite content creation and summarization of job descriptions, support hiring managers in identifying suitable candidates, and automate workforce shift scheduling. In addition to incorporating Gen AI-powered features, the leading cloud HCM suite vendors are expanding industry-specific solutions for manufacturing, retail, healthcare, and construction sectors while strengthening core offerings in payroll processing, employee engagement, and talent development.
February, 2025
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Trade Disruptions and Strategic Realignments: Rethinking Global Aerospace Supply Chains
The Aerospace & Defense (A&D) industry is contending with fresh volatility in an already complex supply chain environment. Recent policy shifts, such as removing long-standing duty-free provisions for aerospace goods, add layers of cost, delay, and uncertainty. These developments are not just short-term disruptions; they are forcing A&D enterprises to reconsider how and where they source, manufacture, and deliver.
April, 2025
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Focusing on Digital Self-service Journeys and Hyper-personalization Using AI
The banking process transformation market is positioned for continued evolution as emerging technologies mature and demonstrate clear business value. Generative AI (Gen AI) adoption is moving beyond experimental phases toward production implementations with measurable ROI. The demand for enhanced customer experience is driving significant investment in digital capabilities and multichannel integration. Service providers are leveraging AI and analytics to enable hyper-personalization and improve customer journey optimization.
June, 2025
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Higher Education Digital Services: Accelerating Academic Agility and Institutional Resilience through Digital Innovation
The higher education industry is responding to financial pressures, enrollment volatility, and rising cyber threats by accelerating digital transformation across academic and administrative functions. AI, advanced analytics, and immersive technologies are being deployed to enhance student recruitment, personalize learning experiences, and improve retention. As hybrid learning becomes the norm, universities are modernizing legacy infrastructure with cloud-native platforms to ensure scalability, interoperability, and seamless data exchange. At the same time, institutions are leveraging digital tools, such as virtual assistants, AI-powered chatbots, and AR/VR applications, to deliver more personalized, data-driven engagement. With increasing exposure to digital systems, cybersecurity has emerged as a strategic imperative, prompting the adoption of zero-trust architectures, AI-driven threat detection, and cross-sector collaboration to strengthen resilience. Finally, sustainability is also becoming central to institutional strategy, with investments in IoT, real-time analytics, and smart campus solutions aimed at reducing emissions, optimizing energy use, and aligning with global climate goals.
July, 2025
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Navigating Trade Alignment and the Impact of Gen AI on Freight and Logistics Enterprises
Freight and logistics enterprises are defending margins by renegotiating contracts, adopting flexible analytics-driven pricing, diversifying revenue through the rail/air/sea mix, and expanding value-added services via digital platforms. They are tackling volatility with AI-powered scenario planning, while adding dynamic pricing engines and integrated cargo tracking for real-time control. To accelerate capability buildout, they are acquiring robotics, IoT cargo tracking, and advanced planning platforms. They are also strengthening sustainability and resilience through climate-scenario modeling, satellite/IoT monitoring, and disruption-risk analytics, while raising ESG targets with low-carbon fleets, renewable-energy warehousing, and supplier audits. Freight and logistics companies are redesigning networks around nearshoring corridors with alternative hubs and network-optimization software, and orchestrating multimodal flows across air, trucking, and warehousing to capture growth on new trade lanes. They collaborate with service providers to drive digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Freight and Logistics Digital Services 2025 Market Insights™ and Freight and Logistics Digital Services 2025 RadarView™, respectively.
August, 2025
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Life and Annuities Insurance Digital Services: Empowering Advisors and Policyholders through Digital Platforms
The life and annuities (L&A) insurance industry is adapting to rising demand for life insurance and annuity products by accelerating digital transformation. Insurers are introducing tools to empower advisors, enhance engagement, and deliver personalized experiences. To meet evolving expectations, firms are embedding retirement planning and holistic financial wellness features into digital platforms. While digital maturity varies globally, insurers are modernizing systems, consolidating vendors, and leveraging AI-driven capabilities to strengthen underwriting and advisory processes. At the same time, L&A insurers are forging strategic partnerships with service providers to fast-track digital transformation, ensuring innovation and customer-centricity remain central to growth strategies.
October, 2025
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Cloud HCM Suites 2024–2025 Market Insights™
The Cloud HCM Suites 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any HCM platform adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
February, 2025
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