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Mortgage Business Process Transformation 2024 Market Insights™
The Mortgage Business Process Transformation 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any mortgage business process services project. The report also highlights the evolution of mortgage functions with the integration of emerging technologies such as Gen AI.
September, 2024
Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 3: Manufacturing Sector Benchmarks
This chapter concentrates on the manufacturing sector. It features a sample of 32 manufacturers including both process and discrete manufacturing.This chapter provides generative AI metrics for the manufacturing sector. It features a sample of 32 manufacturers including both process and discrete manufacturing. Among the sample are those that manufacture food and beverages, life sciences and pharmaceuticals, cars and car parts, industrial equipment, chemicals, and consumer goods. It includes metrics on how much enterprises are spending on generative AI, where they are spending it, and how they are governing it.
December, 2023
The Questions to Ask About Telecommuting Before Someone Else Does
Whether allowing work from home is a good idea depends on the organization, the role, how centralized your business is, the strength of your management team, and many other variables. But if you are going to allow more telecommuting, you need certain ducks in a row.
March, 2023
Creating a Connected Ecosystem to Speed Innovation and Growth
IoT technology has become mainstream, as evidenced by the steady rise in the adoption of connected devices. The share of production-grade projects increased from 68% in 2021 to 73% in 2022. Across three key segments—Industrial Internet of Things (IIoT), connected infrastructure, and Consumer IoT—IIoT continues to lead in adoption driven by smart manufacturing and Industry 4.0 use cases, including digital twins. The connected infrastructure segment saw significant growth pushed by smart city initiatives, including urban mobility, energy management, and waste management. Sustainability has emerged as a new growth lever in IoT services. These and other trends focused on the demand-side and supply-side are covered in our Internet of Things Services 2023 Market Insights™ and Internet of Things Services 2023 RadarView™, respectively.
May, 2023
Business Continuity Fears Favor Growth in Data Center Outsourcing
As IT organizations try to “get out of the data center business,” companies are turning to service providers to make up the difference. However, the amount of the data center workload that companies are outsourcing has been volatile, with rather large swings over the past few years. Why is this so? The COVID-19 pandemic led to an inflection in data center outsourcing. However, those swings should lessen over the next couple of years with the growth of infrastructure as a service (IaaS) and the cloud. In 2023, it is likely that areas where businesses increased their outsourcing in the last three years will return to pre-pandemic levels. This Research Byte discusses the changes in data center outsourcing over the last five years.
July, 2023
Combining Technology and Domain Expertise to Deliver Touchless Claims Experience
With uncertain macroeconomic conditions, an increasing number of natural calamities, and rising inflation, insurers are dealing with a huge volume of claims. Insurers must find new ways to continue innovating through this challenging period. For property and casualty (P&C) insurance providers, this translates to a significant impact on nearly every category of insurance due to the rising claims expenses and costs. Even though they are losing money, they need to invest continuously to offer better quality and customer experience. With the emergence of technologies such as IoT, AI, and telematics, insurers can adopt a more proactive strategy for forecasting, identifying, and mitigating risks, and to support these, they rely on outsourcing claims processing to service providers. This is evident from a 15%–20% increase in the revenue of claims processing outsourcing service providers between March 2022 and March 2023. Demand-side and supply-side trends are covered in our Claims Processing Business Process Transformation 2023 Market Insights™ and Claims Processing Business Process Transformation 2023 RadarView™, respectively.
September, 2023
IT Security Outsourcing is Burgeoning but Facing Service and Cost Challenges
IT security is a major focus for IT leaders, and that is unlikely to change in the near future. The threat landscape continues to evolve with greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. To combat these threats, organizations are turning to IT security outsourcing firms to handle higher-value security tasks. This Research Byte summarizes our full report on IT security outsourcing trends.
November, 2023
Generative AI Commands C-Suite Leadership
In this, our first survey-based report on generative AI strategy, spending, and adoption, we provide metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. Given the hype, it is not surprising that our survey respondents rank generative AI as strategically important to their organizations. In fact, it is so important that the C-suite is typically leading the effort. This research byte is a brief description of some of the findings of our eight-chapter report on Generative AI Strategy, Spending, and Adoption Metrics.
January, 2024
SCM Adoption Declines: Is the Supply Chain Hype Subsiding?
Previous global crises pushed supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. But with the changes of the economic environment in play, we have seen some normalization of supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
February, 2024
Monitoring Software Licenses to Optimize Costs and Mitigate Risks
Application software is becoming increasingly important to all organizations. Therefore, they must engage in effective license management for cost optimization and compliance. License management is no longer just a box that needs to be checked. This Research Byte summarizes our full report on monitoring software licenses.
March, 2024
The Digital Quest: How UK Businesses Can Triumph Over the Digital Skills Shortage
The UK is facing a critical digital skills shortage that is impeding its growth ambitions and its desire to establish itself as a global innovation hub. The scarcity of skilled professionals, particularly in AI, cybersecurity, and data analysis, is hindering innovation, curbing productivity, and adversely affecting businesses of all sizes.
April, 2024
Data Solutions to Fuel Growth for Airports
Modern airports face challenges such as rising passenger demand, environmental constraints, and security threats. Leveraging data can help overcome these issues, but airports must address data quality, integration, governance, and security. Providers like Microsoft, Google, AWS, and others offer advanced data solutions to enhance decision-making, customer experience, and operational efficiency. These solutions help improve operational efficiency, enhance customer satisfaction, and increase both aeronautical and non-aeronautical revenue. Effective data management is essential for airports to optimize operations and drive growth in the competitive aviation industry.
May, 2024
Generative AI Platforms Q2 2024: Driving Innovation with the Dynamic Evolution of Gen AI Platforms
Since ChatGPT’s debut in 2022, generative AI (Gen AI) platforms have undergone rapid evolution. Initially designed for text-based interactions, demand for processing image, audio, and video input spiked across sectors such as banking, healthcare, and retail. To meet these demands, vendors augmented their platform capabilities with multimodal data processing, industry-specific customizations, and long context windows. Additionally, these vendors are integrating large language models (LLMs) into smart devices, including smartphones, laptops, and industrial robots, to cater to diverse application areas.
June, 2024
Breakthrough Innovation Through Digitalization in the State and Local Government Space
State and local governments are currently facing the dual challenges of aging infrastructure and the need to improve citizen experience. These pressures are compounded by the necessity to address public safety and public health support delivery issues, as well as a higher emphasis on sustainability. To address these challenges, governments are expediting their digital transformation initiatives, focusing on infrastructure modernization and automating core processes to better serve the public. They are also investing in digital solutions to enhance citizen engagement and outreach through various digital channels. Balancing cost control, operational improvements, and enhanced citizen services, governments are collaborating with service providers to fast-track digital adoption. Both demand-side and supply-side trends are covered in our State and Local Government Digital Services 2024 Market Insights™ and State and Local Government Digital Services 2024 RadarView™, respectively.
July, 2024
Digital Supply Chain Passports: Runway for Product Traceability
As technology continues to evolve, the potential applications and benefits of digital supply chain passports will only expand, making them an indispensable tool for businesses navigating today’s complex global marketplace. The integration of advanced technologies such as AI, IoT, and blockchain will further enhance the capabilities of these passports, enabling real-time monitoring, predictive analytics, and secure data sharing. This evolution will allow businesses to operate more efficiently, respond swiftly to market changes, and comply with emerging regulatory requirements. Ultimately, digital supply chain passports will play a crucial role in shaping the future of supply chain management, driving innovation, sustainability, and competitive advantage.
August, 2024