Grid View
List View-
LifeSite TokenX: Tracking Physical and Digital Assets with Confidence
When it comes to supply chains, customers have become much more demanding. Consumers want the assurance that the products they receive are genuine. They want to be sure that their luxury goods, such as Chanel purses or Rolex watches, are not knockoffs. Enterprises have the same concerns—and then some. One technology to address this need is tokenization, which refers to the process of creating a digital representation of an individual physical asset on a blockchain. LifeSite Tokenx is an interesting vendor in this space and is a Tech Innovator to watch.
February, 2024
-
IT and Apps Managed Services Market Trends: Quarterly Report for CQ1 2023
In this quarterly report (Calendar Qtr 1, 2023), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
May, 2023
-
Business Process Services — Provider Trends Q3 2023
In this quarterly report (calendar quarter 3, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
December, 2023
-
The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
-
Business Process Services Pricing and Solution Trends: H1 2023
In this report, Avasant provides key information on pricing and solution trends for the Business Process Services industry from the past 12 months. The report covers various aspects, including market demand and provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
June, 2023
-
IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
-
Digital Enterprise 4.0: Digital Persistence Amid Volatility
The Digital Enterprise 4.0: Digital Persistence Amid Volatility report explores end-user enterprises’ evolving digital transformation landscape. It covers various aspects such as technology spend, digital investments, business process transformation, outsourcing decisions, cloud adoption, cybersecurity investments, digital talent strategy, workplace models, and ESG adoption trends. It offers insights into how organizations have adapted to economic challenges, enhanced supply chain efficiency, and approached technology spending cautiously. The report provides valuable findings that span enterprises of varying sizes, sectors, and geographies, enabling organizations to make informed decisions and successfully navigate the complexities of digital transformation in an ever-changing business environment.
June, 2023
-
Strategy Consulting and Big Four Partnerships: Mapping strategic alliances and collaborations across industries and regions
The Strategy Consulting and Big Four Partnerships report presents an overview of the strategic partnerships done by the Big Four firms and strategy consulting companies as they make a bigger push in the Tech and tech Enabled Services. It reflects their efforts to expand their capabilities, reach new markets, and deliver value to their clients in the digital era. Generative AI is a prominent area of focus for these firms as they seek to leverage its potential to automate tasks, enhance creativity, and generate insights across multiple domains and industries.
April, 2024
-
Accelerating Blockchain Adoption in Latin America and the Caribbean
Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.
July, 2023
-
Market Insights on Strategy Consulting and Big Four: An Analysis of Trends, Revenue, Growth, and Partnerships
This report traces the key business trends among the Big Four and Strategy Consulting firms during the pre-pandemic and post-pandemic periods (FY 2018 to FY 2023) to understand the revenue, head count, and business segment growth within these firms. It also looks at the changing ratios, such as revenue per employee, revenue per partner, and key leadership changes in different sectors. The report also explores in detail the strategic partnerships of different firms by geography, partnerships across different business service lines (ITO, BPO, and Digital), and key technologies in the past 12-18 months to evaluate how these firms are making attempts to focus on growth in the current times. Finally, the report highlights some key developments on the technology front by looking at the progress made in the generative AI (Gen AI) space by some of these organizations to improve their business capabilities and expedite overall growth.
April, 2024
-
China Diversification Strategies and Options for Relocation
China’s economic and geopolitical ambitions have created political and business instability with its global trading partners. As a result, many western companies with manufacturing operations in China or significant sourcing from China are pursuing a diversification strategy. This report summarizes the factors that are driving western nations to diversify their operations out of China as well as options for new locations.
January, 2023
-
Cybersecurity in Connected Aircraft: Risk Mitigation for Airlines, Passengers, Airports, and Service Providers
The aviation industry is embracing a connected environment by digitizing its operations. This involves leveraging IoT devices, 5G networks, applied AI, advanced analytics, and SaaS-based applications to streamline maintenance, repair, and overhaul. A connected aircraft generates three types of information: aircraft control and navigation data, cabin-based in-flight entertainment data, and operations-based flight movement data. However, interconnected systems have greatly widened the risk perimeter. These demands call for applying security measures, including zero-trust security and secure by design principles, and collaborating with a technology partner who offers services such as threat detection, incident response, governance, risk and compliance, red teaming, 24x7 monitoring, and threat intelligence.
January, 2023
-
IT and Apps Managed Services Market Trends: Quarterly Report for Q3 2022
In this quarterly report (Calendar Qtr 3, 2022), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
November, 2022
-
Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners
Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.
November, 2022
-
Service Provider ESG Maturity Index 2023–2024
The Service Provider ESG Maturity Index 2023–2024 evaluates and classifies service providers based on their sustainability disclosures. Increased pressure from external and internal stakeholders has prompted enterprises to closely monitor their providers’ and partners’ sustainability goals and practices. This report aims to help enterprises make better procurement decisions while focusing on their inherent sustainability objectives and requirements. The report features 42 service providers, classifying and ranking them based on more than 50 metrics across five categories: environmental, social, governance, ESG disclosure compliance and UN Sustainable Development Goals (SDG) coverage, and complexity.
March, 2024
Special Reports
Search results for "" ( 4628 )
