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Strategies for Enterprises in Response to Tech Industry Layoffs
The recent spate of layoffs in the technology industry should raise questions in the mind of customers who have these vendors as essential elements of their IT landscape. These concerns also extend to service providers, who are also seeing a pullback in business and undergoing staff reductions. This Research Byte explores these issues and how business leaders should mitigate risks and take advantage of opportunities during such uncertain times.
March, 2023
The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
High-Tech Industry Digital Services 2023–2024 RadarView™
The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.
July, 2023
Digital Masters 2023 Market Insights™
The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.
August, 2023
Cloud Platforms 2023 Market Insights™
The Cloud Platforms 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cloud adoption project. It also provides insights into the key use cases addressed by enterprises across various industries.
October, 2023
Industrial Metaverse and Generative AI: A Game Changer for Industry 4.0
Industry 4.0 represents a seismic shift in the manufacturing and industrial landscape. The convergence of technologies like AR/VR, the Industrial Internet of Things, and AI enables advanced digitalization to accelerate product design and development, optimize production, and improve quality. Using advanced technologies and concepts such as digital twins, digital threads, and generative AI expedites the shift toward smart manufacturing. While embracing advanced digitalization is appealing, the path to Industry 4.0 transformation presents several obstacles, such as IT-OT integration and building a unified data model. This research byte covers two key areas—the industrial metaverse and generative AI—showing how advanced digitalization is poised to disrupt manufacturing and industrial processes and operations.
December, 2023
Product Lifecycle Management Software 2023 RadarView Scan™
Avasant’s Product Lifecycle Management Software 2023 RadarView™ Scan helps enterprises in evaluating key vendors providing PLM software. The 31-page report also highlights how vendors leverage their capabilities to provide PLM services to address these challenges.
December, 2023
F&A Business Process Transformation 2023–2024 Market Insights™
The F&A Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any F&A outsourcing project. The report also highlights key challenges enterprises face today while outsourcing F&A processes.
February, 2024
Network Managed Services 2023–2024 Market Insights™
The Network Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any network modernization projects. The report also highlights key network modernization challenges that enterprises face today.
April, 2024
AR/VR/XR Services 2024 RadarView™
The AR/VR/XR Services 2024 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.
June, 2024
Quantum Resilience: Navigating Cybersecurity in a Quantum World
Recent advancements in quantum computing raise concerns about the future of cryptography, given the computational capabilities of quantum computers to perform complex calculations rapidly and break traditional encryption algorithms. Although cybersecurity systems can tackle quantum threats at present, the promising pace of development in quantum computing poses an inevitable, if not imminent, threat to organizations. Moreover, there is a risk that malicious intruders could steal information now and decrypt it in the future with mature quantum computers. This necessitates enterprises to use post-quantum cryptography to safeguard confidential data and stay ahead of quantum-powered adversaries.
July, 2024
Telecom Digital Services 2024 Market Insights™
The Telecom Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the telecom industry. The report also highlights key challenges that enterprises face today in this space.
August, 2024
Data Management and Advanced Analytics Services 2024 Market Insights™
The Data Management and Advanced Analytics Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data management and advanced analytics project. The report also highlights key challenges that enterprises face today in this space. 
September, 2024
Shokworks’ Blockchain Breakthroughs
Companies are faced with a multitude of technologies to invest in from AI, blockchain, data analytics, automation, and more. But seeing past the technology and understanding how to deploy it to get real-world business results is key. When engaging a provider to help, this becomes doubly important. There are many companies that dabble in blockchain, but few know how to get the best results. One of these is Shokworks Inc., a Dallas-based company that is pioneering creative, viable solutions that span industries, from sports to education to entertainment and more.
October, 2024
Mexico Region Digital Services 2024 Market Insights™
The Mexico Region Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the Mexico region. The report also highlights key challenges that enterprises face today.
November, 2024