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Digital CX Services 2024 Market Insights™
The Digital CX Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key implementation challenges that enterprises face today.
October, 2024
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Automation to Autonomy: How Synchronous AI Agents are Shaping the Future of Business Operations
Over the last three decades, automation has evolved from back-office to middle-office and now front-office tasks, with each step driven by advancements in AI. We now stand on the threshold of a new era: synchronous AI agents. These specialized agents can independently manage end-to-end execution of complex processes, limiting human involvement to governance and key approvals. The automation fabrics of the future will likely combine RPA, AI copilots, and synchronous AI agents, coexisting and complementing each other. This research byte explores the industry’s shift toward synchronous AI agents, the changing market landscape, and key enterprise considerations for adopting this transformative technology.
November, 2024
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Nordics Digital Services 2024–2025 Market Insights™
The Nordics Digital Services 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in Nordics. The report also highlights key challenges that enterprises face today.
December, 2024
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Life Sciences Digital Services 2025 Market Insights™
The Life Sciences Digital Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the life sciences industry. The report also highlights key challenges that enterprises face today.
March, 2025
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Redefining Financial Hubs: Strategic Opportunities for BFSI Global Capability Centers in GIFT City, Gujarat
India, as per the World Bank’s Global Economic Prospects (GEP) report launched in January 2025, will be the fastest-growing economy aiming to grow at a rate of 6.7% in both FY 2026, and FY 2027. For India, in the pursuit of robust economic growth, the creation of strategic financial hubs marks a significant focus area.
April, 2025
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Application Management Services 2025 Market Insights™
This report identifies key demand-side trends in the application management services space, helping enterprises fine-tune their application management strategies. It provides an overview of top implementation challenges, industry-specific adoption, diverse use cases driving implementation, and the integration of agentic AI across key stages of application management based on Avasant’s assessment.
June, 2025
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Multisourcing Service Integration 2025 RadarView™
The Multisourcing Service Integration 2025 RadarView™ assists organizations in identifying strategic partners for MSI by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key MSI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right MSI services partner. The 65-page report highlights top supply-side trends in the MSI space and Avasant’s viewpoint on them.
July, 2025
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Intelligent Sourcing to Autonomous Sites: How AI is Redefining Construction
The engineering and construction (E&C) industry has historically lagged in digital adoption, ranking among the least digitized sectors globally. While industries such as manufacturing built robust digital backbones, construction remained anchored in legacy systems and labor-intensive practices. Avasant’s IT Spending Trends in Construction and Trade Services 2024 highlights that IT budgets in construction are not only smaller in proportion to revenue but also stretched thin across fragmented organizations and project-based models. For small and mid-sized contractors, the industry’s backbone, these constraints often limit investment in next-generation platforms.
September, 2025
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Data Management and Advanced Analytics Services 2025 Market Insights™
The Data Management and Advanced Analytics Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on data management and advanced analytics projects. The report also highlights key challenges that enterprises face today in this space.
September, 2025
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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
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Modeling Total Cost of Ownership (TCO) for Virtualized CRM Platforms with Dynamic Usage Pricing
As enterprises accelerate digital transformation, the cost structures of CRM platforms have become less predictable, challenging procurement leaders to rethink how Total Cost of Ownership (TCO) is modeled. In particular, the variable costs related to AI-enhancements are still in early stages as providers test market acceptance. These platforms not only enhance customer engagement but also enable scalable growth and operational agility. However, the shift toward dynamic, usage-based pricing, where costs fluctuate based on real-time consumption, has disrupted traditional procurement models and introduced new forecasting complexities for CIOs and CFOs.
October, 2025
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Digital Talent Capability 2025 Market Insights™
The Digital Talent Capability 2025 Market Insights™ assists organizations in identifying important demand-side trends that can aid in building a digital talent strategy and help them chart an action plan to address the digital talent gap. The report also highlights Avasant’s viewpoint on key technology and talent-related trends that are expected to have a long-term impact on any digital transformation projects.
December, 2025
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Clinical Services Business Process Transformation 2023 Market Insights™
The Clinical Services Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any clinical services project. The report also highlights key challenges that enterprises face today.
May, 2023
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Salesforce Services 2023 Market Insights™
The Salesforce Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.
June, 2023
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Application Modernization Services 2023 RadarView™
The Application Modernization Services 2023 RadarView™ assists organizations in identifying strategic partners for application modernization by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key application modernization service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 68-page report highlights top supply-side trends in the application modernization services space and Avasant’s viewpoint on them.
August, 2023
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