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SAP S/4HANA Services 2025–2026 Market Insights™
The SAP S/4HANA Services 2025–2026 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP S/4HANA services project. The report also highlights key challenges that enterprises face today.
December, 2025
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Manufacturing Smart Industry Services 2023 Market Insights™
The Manufacturing Smart Industry Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any smart industry projects. The report also highlights the ER&D domain’s traditional state and its evolution.
May, 2023
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RCM Business Process Transformation 2023 Market Insights™
The RCM Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any RCM services project. The report also highlights key challenges that enterprises face today.
July, 2023
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Intelligent ITOps Services 2023–2024 RadarView™
The Intelligent ITOps Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for intelligent ITOps by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right intelligent ITOps services partner. The 71-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint on them.
November, 2023
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SAP S/4HANA Services 2023–2024 Market Insights™
The SAP S/4HANA Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP S/4HANA migration projects. The report also highlights key challenges that enterprises face.
January, 2024
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Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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Business Process Services Pricing and Solution Trends: H1 2024
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
July, 2024
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Shokworks’ Blockchain Breakthroughs
Companies are faced with a multitude of technologies to invest in from AI, blockchain, data analytics, automation, and more. But seeing past the technology and understanding how to deploy it to get real-world business results is key. When engaging a provider to help, this becomes doubly important. There are many companies that dabble in blockchain, but few know how to get the best results. One of these is Shokworks Inc., a Dallas-based company that is pioneering creative, viable solutions that span industries, from sports to education to entertainment and more.
October, 2024
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CX Center Business Process Transformation 2024–2025 RadarView™
The CX Center Business Process Transformation 2024–2025 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 84-page report highlights key industry trends in the contact center space and Avasant’s viewpoint.
December, 2024
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High-Tech Industry Digital Services 2024-2025 Market Insights™
High-tech enterprises are keeping pace with industry shifts by innovating around chip efficiency and sustainable manufacturing, especially for high-performance computing and electric vehicles. They are scaling generative AI through leaner models and adopting governance frameworks to ensure its secure and responsible use. Advances in connectivity are further enabling greater automation and edge intelligence. Additionally, high-tech enterprises are moving from traditional hardware sales to subscription-based and product-as-a-service models to drive recurring revenue. To safeguard this increasingly digital ecosystem, they are deploying AI-powered cybersecurity solutions to detect and mitigate evolving threats in real time. High-tech companies collaborate with service providers for this digital transformation, which requires strong technological expertise and delivery capabilities. The High-Tech Industry Digital Services 2024-2025 Market Insights™ helps enterprises in this sector identify important market trends and challenges for any digital project they participate in.
March, 2025
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Financial Services Digital Services 2025 RadarView™
The Financial Services Digital Services 2025 RadarView™ can help financial services enterprises craft a robust strategy based on industry outlook, best practices from peers, and enable digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the financial services space and Avasant’s viewpoint.
July, 2025
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From Legacy to Leadership: How State and Local Governments Are Powering Public Services through Technology
State and local governments across the US and Europe are accelerating digital transformation to redefine public service delivery, improve governance, and boost citizen engagement. This technological evolution is integral to achieving resilient, efficient, and equitable public sector outcomes. This article examines the complexity and real-world impact of modernization across critical government functions by weaving enterprise-scale deployments and concrete numerical data into each transition stage.
September, 2025
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Digital CX Services 2025 Market Insights™
The Digital CX Services 2025 Market Insights™ assist organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX transformation projects. The report also highlights key digital CX transformation challenges that enterprises face today.
October, 2025
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Ambient AI Scribes: Streamlining Clinical Documentation for Operational Efficiency
The integration of advanced technologies such as digital scribing and ambient AI scribes is transforming clinical documentation in healthcare. These AI-driven tools use natural language processing and machine learning to capture and transcribe patient-provider interactions in real time, generating structured notes for EHRs with minimal clinician input. By automating documentation, they alleviate one of healthcare’s most pressing challenges—clinician burnout caused by excessive EHR tasks that typically consume up to 60% of a physician’s workday .
November, 2025
Digital Services
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