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Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
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Supply Chain Operations Services Business Process Transformation 2025 Market Insights™
The Supply Chain Operations Services Business Process Transformation 2025 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any supply chain operations services transformation engagement. The report also highlights key challenges that enterprises face today.
May, 2025
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From Legacy to Leadership: How State and Local Governments Are Powering Public Services through Technology
State and local governments across the US and Europe are accelerating digital transformation to redefine public service delivery, improve governance, and boost citizen engagement. This technological evolution is integral to achieving resilient, efficient, and equitable public sector outcomes. This article examines the complexity and real-world impact of modernization across critical government functions by weaving enterprise-scale deployments and concrete numerical data into each transition stage.
September, 2025
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Procurement Business Process Transformation 2023 Market Insights™
The Procurement Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any procurement transformation project. The report also highlights the evolution of the procurement function and emerging CPO priorities.
August, 2023
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Supply Chain Operations Services Business Process Transformation 2024 RadarView™
The Supply Chain Operations Services Business Process Transformation 2024 RadarView™ provides information to assist enterprises in building a supply chain operations services strategy and charting an action plan for supply chain operations service transformation. It identifies service providers that can help expedite global supply chain operations services transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 53-page report highlights key industry trends in the supply chain operations services transformation space and Avasant’s viewpoint.
June, 2024
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Beyond Contracts: Elevating Vendor Oversight Through Management and Governance
In today’s risk-intensified and hyper-connected environment, enterprises can no longer rely on traditional, contract-focused vendor oversight. As third-party ecosystems become strategic enablers of innovation and resilience, organizations must shift toward an integrated approach that combines tactical vendor management with proactive governance. This paper explores how a unified oversight model can enhance risk mitigation, regulatory compliance, and long-term value creation. With tighter regulations and advanced digital tools and AI, best-in-class oversight turns vendors into strategic partners who deliver clear results, increase agility, and boost long-term performance for the enterprise.
July, 2025
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Business Process Services – Provider Trends CQ1 2025
In this quarterly report for CQ1 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
July, 2025
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Generative AI Augmenting Digital Procurement Tools
Digital transformation of the procurement value chain has been growing for years. With the advent of generative AI, enterprises can further automate transactional procurement processes and improve decision-making for strategic sourcing processes. Specialist procurement tool vendors have already started to integrate large language models and GPT technology into their solutions to facilitate digital procurement transformation. This research byte explores the potential of generative AI in the procurement value chain and how specialist procurement tool vendors are leveraging this technology to improve the potential of their tools.
September, 2023
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Digital Commerce Services 2022–2023 RadarView™
The Digital Commerce Services 2022–2023 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 61-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.
February, 2023
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Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners
Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.
November, 2022
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Service Provider ESG Maturity Index 2023–2024
The Service Provider ESG Maturity Index 2023–2024 evaluates and classifies service providers based on their sustainability disclosures. Increased pressure from external and internal stakeholders has prompted enterprises to closely monitor their providers’ and partners’ sustainability goals and practices. This report aims to help enterprises make better procurement decisions while focusing on their inherent sustainability objectives and requirements. The report features 42 service providers, classifying and ranking them based on more than 50 metrics across five categories: environmental, social, governance, ESG disclosure compliance and UN Sustainable Development Goals (SDG) coverage, and complexity.
March, 2024
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Procurement Business Process Transformation 2022 RadarView™
The Procurement Business Process Transformation 2022 RadarView™ assists enterprises in identifying strategic partners for their procurement business process transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key procurement service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the procurement business process transformation space. The 58-page report also highlights top market trends in the procurement business process transformation space and Avasant’s viewpoint on them.
September, 2022
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Freight and Logistics Digital Services 2022–2023 RadarView™
The Freight and Logistics Digital Services 2022–2023 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid companies in identifying the right partners and service providers to accelerate their digital transformation. The 70-page report also identifies key service providers and system integrators that can help businesses in their digital transformation journeys.
September, 2022
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Supply Chain Management Adoption Trends and Customer Experience 2022
Supply chain management has become a hot topic. From empty grocery shelves to cargo ships lined up at ports, the term “supply chain” is on everyone’s lips. This report quantifies the current adoption and investment trends for SCM technology, as well as the benefits driving companies to expand their implementations. We assess these trends by organization size and sector and look at the ROI and TCO experiences of organizations that have adopted SCM. We conclude with practical advice for those planning new investments in SCM.
May, 2022
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Internet of Things Services 2022 RadarView™
The Internet of Things Services 2022 RadarView™ assists organizations in identifying strategic partners for Internet of Things (IoT) platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 84-page report also highlights top market trends in the IoT space and Avasant’s viewpoint.
April, 2022
Supply chain management (SCM)
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