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Ambient AI Scribes: Streamlining Clinical Documentation for Operational Efficiency
The integration of advanced technologies such as digital scribing and ambient AI scribes is transforming clinical documentation in healthcare. These AI-driven tools use natural language processing and machine learning to capture and transcribe patient-provider interactions in real time, generating structured notes for EHRs with minimal clinician input. By automating documentation, they alleviate one of healthcare’s most pressing challenges—clinician burnout caused by excessive EHR tasks that typically consume up to 60% of a physician’s workday .
November, 2025
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Internet of Things Services 2023 RadarView™
The Internet of Things Services 2023 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 71-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint.
May, 2023
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AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023
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Healthcare Payor Digital Services 2024 Market Insights™
The Healthcare Payor Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the healthcare payor industry. The report also highlights key challenges that enterprises face today.
March, 2024
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Cloud Platforms 2024 RadarView™
The Cloud Platforms 2024 RadarView™ assists organizations in identifying strategic partners for cloud adoption by providing a detailed analysis of key cloud platform providers across product maturity, enterprise adaptability, and innovation road map. The 34-page report highlights top supply-side trends in the cloud platforms space and Avasant’s viewpoint.
June, 2024
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Leading Change: Strategies for Generative AI Transformation
Over the past two decades, we have been at the forefront of technological innovation, from RPA in the early 2000s to AI in the 2010s, and now Gen AI is becoming essential after ChatGPT’s launch in 2022. Technology’s impact has evolved from automating blue-collar tasks to transforming white-collar roles like strategy and design thinking. Amid this shift, change management is critical yet often overlooked, with a success rate of only 33%, leaving many employees struggling or unfit for new roles. This research byte analyzes change management strategies across different use cases and identifies best practices for driving effective organizational change.
September, 2024
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Telefónica Tech’s Strategic Leap: Redefining B2B Digital Transformation
Telcos have increasingly recognized the significant growth opportunities in the B2B digital services segment in addition to traditional telco services. To capitalize on this shift, they have expanded beyond voice and data offerings to include managed services, positioning themselves as competitors to system integrators. A notable example is Telefónica, which established Telefónica Tech in 2019 as a dedicated B2B digital services provider. At the recently held Telefónica Tech Analyst Day 2024, the company’s leadership showcased how, over the past two years, Telefónica Tech has aligned its operations to meet these demands, focusing on integrating offerings across technologies and markets.
January, 2025
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The Importance of Demand Management for Expanding Managed Services Scope
Managed service contracts are agreements between a service provider and a client that define the scope, quality, and cost of the services delivered. They are often used to outsource non-core functions, such as IT, to external vendors who can provide more efficiency, expertise, and innovation. However, not all organizations are able to leverage the benefits of managed service contracts to their full potential, especially when they lack proper demand management practices. This article will explore the case of a US-based utility that is attempting to expand the scope of work included in their managed service contracts, but faces challenges due to its funding model and demand management practices.
March, 2025
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Avasant Quantum Series: Quantum Sensing in Business – What Every Enterprise Leader Needs to Know
Quantum sensing is a breakthrough technology that leverages the principles of quantum mechanics to measure physical phenomena with exceptional precision. Unlike traditional sensors, quantum sensors can detect minute changes in gravity, magnetic fields, motion, and time, often in environments where classical systems fail. With advantages such as ultrahigh sensitivity and resilience in harsh or GPS-denied conditions, quantum sensing is moving rapidly from research labs into real-world pilots, particularly in sectors such as defense, aerospace, and healthcare. As the technology matures, enterprises are encouraged to focus on high-value, high-complexity use cases where traditional sensing falls short. To fully capitalize on its potential, organizations should partner with specialized innovators, explore codevelopment opportunities, and begin building internal readiness through targeted talent development and infrastructure planning.
July, 2025
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Beyond Contracts: Elevating Vendor Oversight Through Management and Governance
In today’s risk-intensified and hyper-connected environment, enterprises can no longer rely on traditional, contract-focused vendor oversight. As third-party ecosystems become strategic enablers of innovation and resilience, organizations must shift toward an integrated approach that combines tactical vendor management with proactive governance. This paper explores how a unified oversight model can enhance risk mitigation, regulatory compliance, and long-term value creation. With tighter regulations and advanced digital tools and AI, best-in-class oversight turns vendors into strategic partners who deliver clear results, increase agility, and boost long-term performance for the enterprise.
July, 2025
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After the Ink Dries: The Compliance Tightrope in Post-Merger Procurement
The press release is out. The deal is done. But for procurement teams, the real challenge is just beginning. In one recent merger, a global enterprise discovered that over 30% of its inherited supplier contracts were noncompliant with local data privacy laws, just weeks before integration. This isn’t unusual—if anything, it serves as an early heads-up. When it comes to post-merger compliance, unanticipated issues can quietly become bigger challenges if left unchecked.
August, 2025
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Vietnam Leads the AI Revolution: How Hitachi Digital Services is Shaping the Future of Agentic AI
From Southeast Asia’s rising tech hub to global innovation powerhouse, Vietnam is redefining the way industries adopt AI — and Hitachi Digital Services (Hitachi DS) is leading the charge.
September, 2025
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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
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AI-Enabled CRM: Redefining ESG and Strategic Sourcing Resilience in Procurement
As procurement leaders face rising Environmental, Social, and Governance (ESG) mandates and supply chain volatility, over 60% of enterprises now prioritize AI in sourcing strategies. CRM platforms like HubSpot’s Breeze ecosystem are evolving into strategic sourcing engines, delivering real-time intelligence, automated compliance workflows, and embedded ESG oversight. These capabilities illustrate how AI-enabled CRMs are being applied to procurement, equipping teams with enhanced supplier visibility and data-driven decision-making. While HubSpot’s Breeze ecosystem exemplifies this evolution, other CRM platforms including Salesforce, Microsoft Dynamics 365, and Zoho CRM, are also expanding into procurement intelligence, offering similar AI-driven capabilities that support supplier visibility and strategic decision-making.
November, 2025
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Internet of Things Services 2023 Market Insights™
The Internet of Things Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any IoT projects. The report also highlights key IoT challenges that enterprises face today.
May, 2023
Public Sector
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