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  • PrimaryImage Workday HCM Services 2021 2022 - Workday HCM Services 2021–2022 RadarView™

    Workday HCM Services 2021–2022 RadarView™

    The Workday HCM Services 2021–2022 RadarView™ helps enterprises define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday service providers based on their ability to offer implementation and managed services with limited disruption. The 58-page report also provides our point of view on how Workday service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.

    December, 2021

  • MoneyShot Workday HCM Services 2021 2022 RadarView 600x400 - Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services

    Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services

    Over the past decade, Workday has shown strong growth in its cloud-based suite for human capital management (HCM), especially among large enterprises. Now to continue its pace of growth, Workday expands its focus to include midsized organizations and also customers outside North America. To execute this strategy, it is increasingly relying on implementation and managed services providers to reach these prospective buyers. This RadarView provides an analysis of the service providers that are working in partnership with Workday to carry out this strategy.

    December, 2021

  • PrimaryImage Oracle Cloud ERP Services 2021 2022 - Oracle Cloud ERP Services 2021–2022 RadarView™

    Oracle Cloud ERP Services 2021–2022 RadarView™

    The Oracle Cloud ERP Services 2021–2022 RadarView™ helps enterprises define their approach for Oracle Cloud ERP adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 75-page report also provides our point of view on how Oracle Cloud ERP implementation service providers are catering to the changing needs of enterprises through a multitude of customized frameworks, proprietary tools, and platforms, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.

    December, 2021

  • MoneyShot Oracle Cloud ERP Services 2021 2022 RadarView - Service Providers Facilitating the Jump from Legacy Systems to Oracle Cloud ERP

    Service Providers Facilitating the Jump from Legacy Systems to Oracle Cloud ERP

    Over the past two years, enterprises have accelerated their adoption of Oracle Cloud Enterprise Resource Planning (ERP), in many cases to replace older, highly customized ERP systems. The unified platform provided by Oracle Cloud ERP is an integrated environment that helps optimize business processes, improves process visibility, and is better able to handle increasing customer demand.

    December, 2021

  • opportunity 3185099  48062 600x400 - Beefed-Up HCM Systems Helping Companies Address HR Talent Gap

    Beefed-Up HCM Systems Helping Companies Address HR Talent Gap

    Business leaders recognize that success depends on recruiting and retaining the best people. But, this puts increasing pressure on HR personnel, who are already stretched with the day-to-day demands of routine HR processes and compliance activities. One solution is cloud-based and AI-enabled HCM systems to help improve the efficiency and effectiveness of HR personnel. This Research Byte summarizes the full report, HCM Adoption Trends and Customer Experience.

    November, 2021

  • opportunity 3185099  48062 600x400 - HCM Adoption Trends and Customer Experience 2021

    HCM Adoption Trends and Customer Experience 2021

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.

    November, 2021

  • Primary Image Digital CX and CRM Services 2021 2022 - Digital CX and CRM Services 2021-2022 RadarView™

    Digital CX and CRM Services 2021-2022 RadarView™

    The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.

    October, 2021

  • fig1CRMTechTrend2021 - CRM Adoption Trends and Customer Experience 2021

    CRM Adoption Trends and Customer Experience 2021

    Customer relationship management (CRM) systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. This report provides an overview of key concepts in the CRM space. We also examine CRM adoption and investment trends, showing how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We then look at the return on investment (ROI) experience, total cost of ownership (TCO) experience, and which type of applications are the most popular. We conclude with recommendations to ensure CRM implementation success and to encourage user adoption.

    September, 2021

  • fig1CRMTechTrend2021 - CRM Necessary but Messy

    CRM Necessary but Messy

    Customer relationship management systems are one of the most widely adopted categories of enterprise applications. But investing in a new CRM can be a messy business. As a core system, a CRM needs to interact with data across the entire business. Business processes should change to match the new capabilities. Hidden or unexpected costs can quickly add up, and missteps can result in a major setback, or worse, project failure. This Research Byte summarizes our full report on CRM Adoption Trends and Customer Experience.

    September, 2021