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  • PrimaryImage High Tech Market Insight - High-Tech Industry Digital Services 2023–2024 Market Insights™

    High-Tech Industry Digital Services 2023–2024 Market Insights™

    The High-Tech Industry Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the high-tech industry. The report also highlights key challenges that enterprises face today.

    July, 2023

  • AmazonQ23 - Can Amazon Q Be to Business Users and Developers What Q Is to Bond?

    Can Amazon Q Be to Business Users and Developers What Q Is to Bond?

    Amazon Q, introduced during AWS re:Invent 2023 in Las Vegas, is a corporate chatbot designed to automate content search and creation and provide summaries. It aids in handling enterprise knowledge bases and repositories while automating tasks such as ticket filing and case creation using generative AI and natural language processing, among others. This touches a variety of business user personas, including knowledge workers, data and analytics personnel, and call center managers and employees. It helps developers in debugging and enhancing code for improved performance. By automating alterations to source code, it significantly reduces the workload for developers. Although a late entrant, Amazon Q seems up for the challenge.

    December, 2023

  • RB Generative AI - Capitalizing on Generative AI: The Next Big Leap for Service Providers

    Capitalizing on Generative AI: The Next Big Leap for Service Providers

    This article sheds light on how service providers are navigating the generative AI landscape and increasing investments to maximize revenue monetization opportunities. This has resulted in many service providers launching a dedicated suite of generative AI services, forming partnerships with generative AI vendors and hyperscalers, and setting up dedicated CoEs to support clients in their generative AI implementation journeys. Yet, before we witness its full-scale integration, there is a pressing need to establish best practices and guidelines, especially concerning ethics, bias, data privacy, and security.

    August, 2023

  • Gen Ai Product Image - AI for Profit: How Generative AI is Reshaping Revenue Strategies

    AI for Profit: How Generative AI is Reshaping Revenue Strategies

    Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.

    December, 2023

  • PrimaryImage1 Digital Masters 2023 RadarView - Digital Masters 2023 RadarView™

    Digital Masters 2023 RadarView™

    The Digital Masters 2023 RadarView™ assists organizations in identifying strategic partners for their digital transformation initiatives by offering detailed profiles for each service provider. It provides a 360-degree view of the provider’s capabilities and market standings in individual technology prerequisites, hyperconvergence of technologies, and readiness for the future, along with a list of representative clients and brief client case studies. The 60-page report also provides our business forecasts for each Digital Master and Avasant’s viewpoint on them.

    August, 2023

  • RB Product Image TCS - Maneuvering Turbulent Times with AI-driven IT Services and Operations

    Maneuvering Turbulent Times with AI-driven IT Services and Operations

    In the current challenging economic environment, leading IT services providers are focusing on innovation, adaptation, and AI to ensure their future success. With the advent of generative AI, global IT services companies are investing in upskilling and reskilling the workforce and sharpening their focus by leveraging cloud and AI solutions to enhance service efficiencies. Some providers are investing heavily in AI research and development and focusing on platform-based operations to help enterprises reduce costs, improve efficiency, and accelerate innovation. We highlight the efforts of one such service provider, TCS, focusing on the TCS Analyst Day 2023 event held in October.

    December, 2023

  • Digital Masters 2023 - Digital Masters 2023 Market Insights™

    Digital Masters 2023 Market Insights™

    The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.

    August, 2023

  • TalentAcquisition23 - Talent Acquisition Business Process Transformation 2023–2024 Market Insights™

    Talent Acquisition Business Process Transformation 2023–2024 Market Insights™

    The Talent Acquisition Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any recruitment transformation project. The report also highlights key challenges that enterprises face today while outsourcing their talent acquisition process.

    December, 2023

  • RB Generative AI Primary Image - Generative AI Augmenting Digital Procurement Tools

    Generative AI Augmenting Digital Procurement Tools

    Digital transformation of the procurement value chain has been growing for years. With the advent of generative AI, enterprises can further automate transactional procurement processes and improve decision-making for strategic sourcing processes. Specialist procurement tool vendors have already started to integrate large language models and GPT technology into their solutions to facilitate digital procurement transformation. This research byte explores the potential of generative AI in the procurement value chain and how specialist procurement tool vendors are leveraging this technology to improve the potential of their tools.

    September, 2023

  • PrimaryImage Contact Center Business Process Transformation 2023–2024 - Contact Center Business Process Transformation 2023–2024 RadarView™

    Contact Center Business Process Transformation 2023–2024 RadarView™

    The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    January, 2024

  • Generative AI Special report Product image - Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.

    September, 2023

  • PrimaryImage Contact Center Processing BPT 2023 2024 - Contact Center Business Process Transformation 2023–2024 Market Insights™

    Contact Center Business Process Transformation 2023–2024 Market Insights™

    The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.

    January, 2024

  • Generative AI Gold Rush Primary Image - Generative AI Gold Rush: Mitigating the Risks

    Generative AI Gold Rush: Mitigating the Risks

    While generative AI has captured widespread attention, its uptake has been relatively sluggish due to the pressing concerns surrounding intellectual property rights, data privacy, ethical biases, hallucinations, and environmental vulnerabilities. This whitepaper delves into the imperative enterprise strategy of deploying generative AI with comprehensive safeguards. It also highlights the endeavors of technology companies and governments to establish robust guardrails for generative AI, thus enabling responsible and secure integration. By proactively addressing these critical challenges, organizations can effectively harness the power of generative AI while mitigating its potential risks.

    September, 2023

  • MoneyShot Contact Center Processing BPT 2023 2024 - Finding the Synergy Between AI Capabilities and Human Agents to Enhance Customer Experience

    Finding the Synergy Between AI Capabilities and Human Agents to Enhance Customer Experience

    Enterprises are strategically aligning their priorities to emphasize customer experience while concurrently optimizing costs. This approach has fueled the surge in nearshore outsourcing, underpinned by considerations such as data security, cultural alignment, and the imperative for swifter response times. The increased usage of digital channels, coupled with the integration of generative AI and cloud-based solutions, signifies a paradigm shift in the contact center outsourcing landscape. This technology integration is poised to drive the growth of contact center services as organizations increasingly seek tailored solutions by leveraging data-driven insights to navigate the intricate dynamics of the contemporary business environment. Demand-side and supply-side trends are covered in our Contact Center Business Process Transformation 2023–2024 Market Insights™ and Contact Center Business Process Transformation 2023–2024 RadarView™, respectively.

    January, 2024

  • RVBadges PrimaryImages42 Read Only - Intelligent Automation Services 2022–2023 RadarView​™

    Intelligent Automation Services 2022–2023 RadarView​™

    The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.

    March, 2023