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Handheld Email Devices: Adoption Rates, ROI, and TCO
How deeply have handheld email devices, such as the Blackberry and Treo, penetrated the enterprise? How fast is usage growing? Do the benefits of these products outweigh the costs? To find out, Computer Economics conducted a survey of over 200 IT organizations in which we asked specific questions about adoption levels, user counts, and the economic characteristics of these devices. Our analysis shows that these devices are widely deployed and are continuing to grow in popularity among business users. Furthermore, while the ROI for these devices appears positive overall, our total cost of ownership statistics may indicate that some organizations are not adequately budgeting for the support of these devices. (5 pp., 7 figs.)[Executive Summary]
Adoption and Economic Characteristics of Handheld Email Devices
The use of handheld wireless devices, such as the BlackBerry and Treo, continues to grow at a brisk pace in all industry sectors. This article examines the factors driving their popularity, their current rate of adoption, and the ROI and TCO experiences of companies that have deployed them. Finally, we identify areas of concern when deploying handheld wireless devices and suggest principles to keep in mind to ensure maximum benefits and minimize security risks in their use. (6 pp., 6 figs.)[Executive Summary]
Getting Control of Spending on Wireless
Over the past five years, businesses have greatly increased their use of cellular phones and wireless email devices. But many organizations exercise little control over these expenses. This article provides practical tips for getting control of and reducing the costs of wireless services.