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Worldwide Technology Trends 2022
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 19 future and early adopter technologies (146 pp., 105 figs.).
Four Technology Trends for 2022—Putting People Back in the Picture
IT organizations everywhere have been tasked with leading the digital transformation. But that transformation seems pretty bleak—artificial intelligence (AI), machine learning, robotic process automation, and blockchain. Where are the people in your digital transformation? When you look back on what you accomplished in 2022, will you be able to say you made things better for your customers? How about your users?
ERP Dead Last – Again
Last year, we reported that ERP was dead last in economic success. This year is no different. Enterprise resource planning systems again rank last in both return on investment and total cost of ownership. Not surprisingly, they also rank near the bottom in customer satisfaction. This Research Byte provides a look at the risk/reward profile for ERP relative to all the technologies in our full study, Technology Trends 2021.
SD-WAN Leads the Way in ROI
With the COVID-19 pandemic, the network is at the front and center of resiliency discussions, now so more than ever. Network services have further gained importance, especially for improving business agility and flexibility—which we’ve known for a while. And yet we are mildly surprised that SD-WAN finished first on the risk-reward analysis this year in our annual study. This Research Byte provides a look at the risk/reward profile for the technologies in our full study, Technology Trends 2021.
Economic Experience with Public Cloud Infrastructure Suddenly Weaker
Because of perceived issues with security and control over data, it took a while for companies to fully embrace infrastructure as a service (IaaS). But now, more than half of the companies we surveyed have adopted IaaS to some extent, with growth expected to continue. But there is one cautionary tale—after years of high ROI and predictable cost of ownership, the economic experience with IaaS has suddenly weakened. This Research Byte explores why.
Robotic Process Automation Showing Early Encouraging Success
Early adopters of robotic process automation (RPA) are finding positive return on investment and cost certainty, according to the Computer Economics Technology Trends 2019 study. RPA, along with IT security technology and enterprise asset management, is the newest technology to be added to the study, and it appears that despite current low adoption and investment rates, RPA will have a growing role in business in the years to come. This Research Byte provides an overview of RPA adoption trends and economic experience in the context of our full study.
Technology Trends 2019
This major study provides insight into the customer experience and adoption rates for 15 technologies that are top-of-mind for IT leaders. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Forward looking, we also explore 18 future and early adopter technologies along with level of awareness and adoption (141 pp., 113 figs.) [Full Description and Sample Pages] [Research Byte]
ERP Not a Dead Horse–Just Beat Harder
Once again, ERP ranks dead last in both ROI and total cost of ownership. Not surprisingly, it also ranks near the bottom in customer satisfaction. Nonetheless, ERP is a core foundational system for nearly all businesses, so business and IT leaders will simply have to redouble their efforts to ensure success. This Research Byte provides a look at the risk/reward profile for ERP in the context of our full study, Technology Trends 2019.