Latest Reports
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IT Salaries Lagging Behind U.S. Economic Growth
With a strong economy and low unemployment and inflation, we would expect IT salaries in the U.S. to be strongly increasing. But the results of our 2020 survey shows they are growing only modestly. This Research Byte highlights some of the key reasons, based on the Computer Economics IT Salary Report 2020.
December, 2019
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Strategies for Managing Outsourcing Spend in the Post-COVID World
This Research Byte focuses on strategies for business and IT leaders in managing their outsourcing spend and how they can achieve savings. Using a focused negotiation strategy in the middle of this crisis, IT leaders can avoid a reactionary approach in their discussions with service providers.
August, 2020
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Not Just Digital, Digital Resiliency Is Imperative For Enterprises
The COVID-19 pandemic marks a watershed moment for companies, and the need for building digital resilience has never been greater. To address business continuity and productivity, there has been a forced shift to remote work in many organizations, along with a spike in the demand for collaboration and a sudden rush to migrate applications to the cloud.
July, 2020
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Deconstructing the Sourcing Challenges In the Wake Of COVID-19
Organizations can neither influence the public health responses to the pandemic, nor can they change societal structures by themselves. But they can prepare for the restart of the economy and, what appears to be even more important, for any potential second wave of Covid-19 or other pandemic threats. In this interview moderated by Tom Reuner, Head of Strategy, Arago, Avasant’s Srinivas Krishna (Partner and Global Lead EMEA Region) shares his experiences and points of view on the sourcing challenges amidst COVID-19.
July, 2020
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IaaS Adoption Grows Mostly Among Existing Adopters
IT organizations continue to turn to infrastructure as a service (IaaS) as an alternative to on-premises data centers. The technology is now mature and available from a variety of public cloud and private cloud providers. However, as with many maturing technologies, growth is now coming from organizations expanding their use of IaaS, rather than from first-time adopters.
July, 2020
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Website/E-Commerce Becoming More Strategic, While Outsourcing Rate Flattens
Website and e-commerce outsourcing is one of the most ubiquitous types of managed services. However, after a recent dip, the percentage of organizations outsourcing in this area has been flat. This could be due, in part, to e-commerce technology becoming more strategic in nature. As more customers shop online and use mobile device payment systems, the web and e-commerce experience becomes a legitimate differentiator. That is apparently prompting some companies to bring e-commerce systems in-house. This Research Byte provides a look at the outsourcing frequency in context of the full report, Website/E-Commerce Outsourcing Trends and Customer Experience.
February, 2019
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IT Help Desk Outsourcing Trend is All Downhill
IT help desk outsourcing was one of the first services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as common as one might think, and—in fact—the rate of outsourcing has been falling since 2015.: Less than one-quarter of IT organizations currently rely on service providers to perform the help desk function, at any level of utilization. This Research Byte summarizes the five-year trend in IT Help Desk outsourcing ratios.
March, 2019
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Resilient Enterprise Transformation: Leveraging Data, Analytics and AI
Avasant’s digital forum, “Resilient Enterprise Transformation: Leveraging Data, Analytics and AI” addressed the key AI, Big Data and Analytics themes which are currently shaping the market and how it has empowered organizations to transform their core by leveraging these technologies.
July, 2020
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Network Outsourcing Flat Despite Positive Customer Experience
Network operations outsourcings is still one of the least-frequently outsourced functions that we track in our annual IT Outsourcing Statistics study, and it does not look like this will change anytime soon. Good customer experience and decent success in controlling costs, for the past several years, has not lead to any increase in outsourcing this function. This Research Byte provides a look at the outsourcing frequency in context of the full report, Network Operations Outsourcing Trends and Customer Experience.
April, 2019
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Network Operations Outsourcing Trends and Customer Experience 2019
Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. This study examines adoption trends in the outsourcing of network operations.
April, 2019
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The Steady Decline of Application Management Outsourcing
As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization. In response, some organizations see outsourcing application management as an attractive option. However, the number of organizations outsourcing their application management has been dropping steadily since 2015. This Research Byte explores the primary reason for this decline in application management outsourcing, based on our full report, Application Management Outsourcing Trends and Customer Experience.
September, 2019
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Application Management Outsourcing Trends and Customer Experience 2019
In this report, we analyze the percentage of organizations outsourcing application management (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also assess the customer experience by showing how many IT organizations successfully lower costs or improve service by outsourcing application management. We conclude with recommendations for an application management outsourcing strategy.
September, 2019