Latest Reports

• System Integrators Play Increasingly Critical Role in Enterprise System Implementation

  Few organizations have the skills and experience to implement new enterprise systems without the help of an outside systems integrator. As a result, the percentage of organizations that outsource system implementation/integration tasks is relatively high, and those that do outsource some or all of those tasks are generally successful. This Research Byte provides a look at the overall profile of customer experience with the use of systems implementation/integration outsourcing providers.

  September, 2019

• System Implementation/Integration Outsourcing Trends and Customer Experience 2019

  Outsourcing of system implementation/integration involves giving a systems integrator responsibility for implementing new systems, which often involves integration of those systems with other new or existing systems. This study examines adoption trends in the outsourcing of system implementation/integration.

  September, 2019

• If Disaster Recovery More Critical than Ever, Why Did DR Outsourcing Decline?

  In today’s economy, where businesses increasingly rely on the IT department for day-to-day operations, being able to recover from a disaster or system failure is more important than ever. Because of that reality, many IT organizations find value in disaster recovery outsourcing, where a service provider is responsible for off-site data storage, recovery data centers, or redundant systems. Nevertheless, the outsourcing of DR services has still not recovered since its decline in 2016. This Research Byte analyzes the five-year trend in DR outsourcing and explores some possible reasons for the decline.

  October, 2019

• Disaster Recovery Outsourcing Trends and Customer Experience 2019

  Because information technology plays a significant role in the support and function of nearly all business operations, it is essential that IT organizations be able to quickly restore services after a disaster or any disruption. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend).

  October, 2019

• How to Supercharge your Enterprise: Hybrid, Multi-Cloud and Beyond

  Avasant’s digital forum, “How to Supercharge Your Enterprise: Hybrid, Multi-Cloud and Beyond” addressed the key themes we are currently witnessing as enterprise applications shift to cloud native, and hybrid, multi-cloud deployment models become the norm.

  June, 2020

• Reality Check: How to Reshape your IT Organization-A CIO Perspective

  The coronavirus pandemic has had a tremendous impact around the world, affecting every aspect of business. What do IT organizations need to do as we emerge from the pandemic? That is one of the key themes of our recent digital forum, “Reality Check: How to Reshape Your IT Organization – A CIO Perspective.”

  June, 2020

• How Digital Transformation Will Drive IT Organizations in the Post-Pandemic World

  What do IT organizations need to do as we emerge from the COVID-19 pandemic? The bottom line is that if you are operating consistent with an integrated digital operating model, the post-COVID world should not be much different from the pre-COVID world—except any further digital transformation should be accelerated.

  June, 2020

• Database Administration Outsourcing Trends and Customer Experience 2020

  Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our annual study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing.

  May, 2020

• DBA Outsourcing All Over the Place

  Database administration outsourcing often leads to satisfied customers who save money. But despite that track record, the use of DBA service providers is not widely practiced. Even in the face of outsourcing success, many companies are choosing to keep their database administration in-house. Perhaps this is because, as companies becoming increasingly data-driven, databases become the crown jewels for the organization. This Research Byte provides a look at the outsourcing frequency in context of our full report, Database Administration Outsourcing Trends and Customer Experience.

  May, 2020

• Patient Needs Driving Increased Adoption of Digital Technologies in Healthcare

  The healthcare industry is becoming more patient-centric. The shift to value-based care and consumerism is gaining momentum with the growth of personalized services and digitally enabled, low-cost care delivery models that improve the patient experience. Healthcare providers must expedite their adoption of digital technologies to align with these emerging industry trends. Digital service providers can aid in this task. This Research Byte provides a look at Avasant’s Healthcare Digital Services 2019-2020 RadarView™ report.

  May, 2020

• Data Center Operations Outsourcing Trends and Customer Experience 2020

  Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function.

  April, 2020

• Desktop Support Outsourcing Trends and Customer Experience 2019

  Cost savings from outsourcing the desktop support function are positive, but declining service levels are bogging down growth in these services. This report examines adoption trends and customer experience with desktop support outsourcing.

  December, 2019