This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.

Chapter 18 provides benchmarks for the media and information services sector. This sector includes publishing, broadcasting, entertainment, and digital media organizations, as well as other media and information services companies. The 17 respondents in the sample have annual revenues ranging from about €50 million to around €10 billion.

Chapter 14 provides benchmarks for the transportation and logistics sector. The 22 respondents in this sample range in size from a minimum of €50 million to over €70 billion in revenue. The category includes organizations that operate buses, trucks, railways, airlines, barges, and ships. The sector also includes logistics companies that transport goods, transportation companies, and regional transportation authorities that move people.

Chapter 11 provides benchmarks for the telecommunications sector, encompassing various organization sizes. The respondents in this sector typically include wireline and wireless carriers, internet service providers (ISPs), cable operators, and other communications service providers. The 18 companies in our sample range in annual revenue from approximately €180 million to more than €90 billion in annual revenue.