Latest Reports

• Business Process Services Pricing and Solution Trends: H2 2023

  In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

  January, 2024

• IT Spending Trends in Government Agencies 2024

  Government agencies serve as the cornerstone of a functioning society, providing essential services and social safety nets. However, the economic and technology landscape is constantly evolving, and the threats are growing. The demands on their IT organizations are significant. What is it about government agencies that make them unique? In this report, we analyze the ways in which government agencies differ from other sectors in terms of their IT spending characteristics. We conclude with recommendations for optimizing the IT budget within government agencies.

  April, 2024

• SAP SuccessFactors Services 2024 Market Insights™

  The SAP SuccessFactors Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP SuccessFactors migration projects. The report also highlights key challenges that enterprises face.

  April, 2024

• Integrating Generative AI with SAP SuccessFactors to Elevate Employee Experience

  Banking upon generative AI’s content summarization and contextual response generation capabilities, organizations are keen on integrating generative AI (Gen AI) solutions with SAP SuccessFactors to drive efficient HR processes and elevate employee experience. These solutions help tailor employee communications, resolve HR and employee benefits-related queries, and automate key recruitment activities. Moreover, service providers are expediting implementation and enabling precise project scheduling through preconfigured solutions that offer standardized HR and payroll processes, industry-specific configurations, and structured data migration from legacy HR systems.

  April, 2024

• SAP SuccessFactors Services 2024 RadarView™

  The SAP SuccessFactors Services 2024 RadarView™ assists organizations in identifying strategic partners for adopting SAP SuccessFactors by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key SAP SuccessFactors service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 68-page report also highlights the top supply-side trends in the SAP SuccessFactors services space and Avasant’s viewpoint.

  April, 2024

• Applied AI Services 2024 Market Insights™

  The Applied AI Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their AI projects. The report also highlights the key challenges enterprises face today in this space.

  April, 2024

• Navigating Pitfalls in the Transition to IT Managed Services

  In the T&M model, the customer agrees to pay the contractor based on the time spent on the project and the cost of materials used. This model is often used when the scope of the project is not well-defined or is subject to change. It provides flexibility for both the customer and the contractor, as the customer can adjust the scope of the project as needed, and the contractor is compensated for any additional time or materials required. However, this model does not always work in a managed services environment.

  April, 2024

• Applied AI Services: Forging the Future AI Ecosystem with a Key Focus on Gen AI

• Applied AI Services 2024 RadarView™

  The Applied AI Services 2024 RadarView™ assists organizations in identifying strategic partners for applied AI services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key applied AI service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partners. The 65-page report highlights top supply-side trends in the applied AI space and Avasant’s viewpoint on them.

  April, 2024

• Business Process Services – Provider Trends CQ4 2023 and CY 2023

  In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.

  April, 2024

• Maximizing Value in Multisourcing Environments with Streamlined Governance

  Multisourcing is a strategy that involves outsourcing different services to multiple vendors. However, around 85% of organizations face significant challenges such as ineffective communication and lack of cross-supplier collaboration while executing multisourcing service integration (MSI) services. Service providers take this narrative forward by implementing a comprehensive set of MSI capabilities such as effective risk mitigation strategies, centralized governance, and consistent service level agreements. Additionally, service providers also leverage generative AI for MSI services to streamline workflows, offer data-driven insights, and accelerate process execution.

  April, 2024

• Multisourcing Service Integration 2023–2024 Market Insights™

  The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.

  April, 2024