Latest Reports

• Hard-to-Find Skills Keep IT Security Staffing Stagnant

  High-profile security attacks have increased the importance of security amongst enterprises over recent years. With the transformation of the workspace to remote and hybrid work, more pressure has been placed on IT security staffing personnel. Despite these increased burdens, this staffing ratio has remained relatively stable over the past three years.

  February, 2024

• IT Security Staffing Ratios 2024

  The constant beating drum of new security vectors and the recent impact of remote and hybrid work have placed pressure on IT security staffing levels. Enterprises have been steadily increasing IT security budgets and personnel for years. However, IT security personnel as a percentage of the total IT staff has decreased slightly from 4.3% in 2022 to 4.2% in 2023. For three years, security personnel as a percentage has been flat, ranging between 4.2% and 4.3%. Has the supply of IT security personnel finally reached its cap?

  February, 2024

• SCM Adoption Declines: Is the Supply Chain Hype Subsiding?

  Previous global crises pushed supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. But with the changes of the economic environment in play, we have seen some normalization of supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.

  February, 2024

• Supply Chain Management Adoption Trends and Customer Experience 2024

  Supply chain management (SCM) has become a hot topic in recent years. From grocery shelves running out of toilet paper and cleaning supplies during the pandemic, to shortages of semiconductors leading to auto dealers running out of cars to sell, to cargo ships lined up at the ports of Los Angeles and Long Beach, the term “supply chain” was on everyone’s lips. But given the resolution of global supply chain issues over the past year, what does this mean for future adoption and investments of SCM systems?

  February, 2024

• Microsoft Revs Up Copilot in Dynamics 365: Will it Fly with Customers?

  To capitalize on the generative AI frenzy sweeping the business world, Microsoft has been rapidly launching versions of its Copilot solutions throughout its various products. The software giant has also announced many new use cases for Copilots in individual Dynamics 365 modules. But are customers ready and willing to let Gen AI play such an important role in their core ERP processes? And are they willing to pay for it? We examine the Copilot state of play.

  February, 2024

• Airlines and Airports Digital Services: Employing Emerging Technologies to Augment Passenger Experience

  Airline and airport enterprises are investing in digital technologies to enhance customer experience and improve operational efficiency. Additionally, to meet the evolving demands of the market, the industry is embracing ESG measures across the value chain to achieve net-zero emissions and address customer preference for sustainable travel. Furthermore, emerging technologies, especially AI, Cloud, and Intelligent automation, are significantly instrumental in transforming the industry to offer self-help kiosks, modernize legacy IT infrastructure, and improve workforce efficiency by automating mundane tasks. Both demand- and supply-side trends are covered in Avasant’s Airlines and Airports Digital Services 2024 Market Insights™ and Airlines and Airports Digital Services 2024 RadarView™, respectively.

  February, 2024

• Airlines and Airports Digital Services 2024 Market Insights™

  The Airlines and Airports Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the airports and airlines industry. The report also highlights key challenges that enterprises face today.

• Airlines and Airports Digital Services 2024 RadarView™

  The Airlines and Airports Digital Services 2024 RadarView™ helps airline and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the airline and airport space and Avasant’s viewpoint.

  February, 2024

• Business Process Services — Provider Trends Q3 2023

  In this quarterly report (calendar quarter 3, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.

  December, 2023

• LifeSite TokenX: Tracking Physical and Digital Assets with Confidence

  When it comes to supply chains, customers have become much more demanding. Consumers want the assurance that the products they receive are genuine. They want to be sure that their luxury goods, such as Chanel purses or Rolex watches, are not knockoffs. Enterprises have the same concerns—and then some. One technology to address this need is tokenization, which refers to the process of creating a digital representation of an individual physical asset on a blockchain. LifeSite Tokenx is an interesting vendor in this space and is a Tech Innovator to watch.

  February, 2024

• NetOps Outsourcing Continues Its Ascent

  As applications, data, and infrastructure become more complex and more infrastructure shifts to the cloud, organizations will seek help with their network operations. Moreover, network service diversification and virtualization are driving the demand for more full-stack skill sets from engineers. This is likely to push the idea of outsourcing network operations. This Research Byte summarizes our full report on Network Operations Outsourcing Trends and Customer Experience.

  February, 2024

• Network Operations Outsourcing Trends and Customer Experience 2024

  Network operations outsourcing is an established market. Today, major IT and telecom industry service providers and even disruptive newcomers are competing with regional providers for market share. In the past, large equipment vendors only provided the hardware that serves as the network's backbone. However, these giants are beginning to recognize the potential of value-added network services. Businesses can now obtain dependable infrastructure, along with expert network design, planning, and even network support operations from a single source.

  February, 2024