Latest Reports

• Jamaica’s ‘To Da World’

  Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers.

  February, 2012

• Enhancing Effectiveness of Investment Promotion – Strategies for Developing Economies

  As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to Capital is no longer the only criteria for increasing competitiveness of a nation. Given this scenario, a number of developing nations, which were traditionally engaging in performing low value-added activities like agriculture or low end manufacturing, have started demonstrating that they can also compete in knowledge intensive activities such as software development, business process outsourcing, biotechnology or R&D etc, with right strategies and focus.

  February, 2012

• Essential Certifications for Call Centers and BPOs

  This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations. This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifications, and key Compliance Laws of the client nations.

  February, 2012

• Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?

  The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services. As clients evaluate alternate service provider geographies; many African countries, with an inherent advantage of a large, young workforce as well as good linguistic capabilities are gaining traction to exploit this market shift.

  December, 2011

• Capacity Building in IT/BPO Sector- A Perspective

  In the past two decades, the world has experienced rapid growth in the IT/BPO sector. It touches the lives of millions of people worldwide and is a source of livelihood for many. In recent times, some countries have been able to exploit this sector and transform their econ-omies from a stagnant and depressed state to a vibrant and rapidly growing one.

  August, 2011

• China’s Outsourcing Market – A Perspective

  China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers.

  July, 2011

• Sourcing Drivers 2011: Realigning Business for the New Normal

  Organizations are pursuing outsourcing today to gain more than just cost savings. But will the same old sourcing strategies be relevant in a world where the economy is in constant turbulence? In this note we take a look at the Top 5 Sourcing Drivers for 2011 that we believe will help unlock greater value for your organization and form the basis of more sustainable sourcing practices.

  January, 2011

• Cloud Computing – Impact on Business & Outsourcing

  The recent economic downturn and pressures on IT budgets have evolved a creative new business model in the form of Cloud Computing. This paper by Dr. Pradeep K.Mukherji, President & Managing Partner, Avasant Asia discusses Cloud Computing and its implications on today's businesses and outsourcing.

  December, 2010

• Data Center Management In a Shared, Multi-Customer Environment

  This paper is intended to provide an overview of the fundamental elements of data center management in the context of a multi-customer environment, which is generally characteristic of outsource data center providers, but also increasingly similar to in-sourced data centers providing services to multiple internal customers in a best practice, shared services organization model.

  November, 2010

• Training Best Way to Improve IT Staff Retention

  (IRVINE, Calif., August 11, 2008) IT organizations with the strongest education and training programs also have the lowest average turnover rates, according to a recently released Computer Economics study.

  August, 2008

• The Next Wave of Outsourcing: Remote Infrastructure Management

  In the pre-cloud era, the rapid evolution in IT architecture and remote servermanagement technologies, changes in customer behavior and demand pattern, and maturity in the provider and offshore service delivery landscape has propelled the industry toward accelerated adoption of Remote Infrastructure Management (RIM). Emergence of digital, mobile and cloud based solutions has altered the way IT infrastructure is managed, thereby changing the very complexion of RIM strategies.

  July, 2008

• Consolidation is Key in Reducing ERP Support Costs

  (IRVINE, Calif.) Organizations wanting to optimize their ERP support costs should strongly consider consolidating and standardizing on a single version and instance of their primary vendor's platform.

  April, 2008