Research Reports

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PLANS

IT Spending and Staffing Benchmarks 2021/2022: Chapter 30: Logistics Subsector Benchmarks
Chapter 30 provides benchmarks for logistics providers. The 17 respondents in this sample range in size from $52 million to about $52 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
July, 2021
IT Spending and Staffing Benchmarks 2021/2022: Chapter 31: Higher Education Subsector Benchmarks
Chapter 31 provides benchmarks for higher-education institutions. The sector includes public and private colleges and universities, business and medical schools, and for-profit institutions. The 20 respondents in the sample have annual revenues ranging in size from about $50 million to about $1.7 billion.
July, 2021
IT Spending and Staffing Benchmarks 2021/2022: Chapter 1: Executive Summary
Chapter 1 of our 2021/2022 IT Spending and Staffing Benchmarks study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology.
July, 2021
Enhancing the Digital Experience: The Power of Next-Gen Apps
As business increasingly moves to digital channels, organizations must more quickly respond to the changing tastes of customers. At the same time, these digital channels throw off huge volumes of data that organizations can use to more effectively reach customers and enhance their digital experiences. But how can organizations ensure that they take advantage of these opportunities?
June, 2021
Avasant Digital Forum: The Workforce of the Future: Diverse, Inclusive and Digital
COVID-19 created worldwide disruption. But with disruption comes opportunity. Lockdowns have shown that working from home is feasible, and in some cases preferable, to the pre-COVID paradigm. In the past year, digital tools have made workers more productive. Those tools have also provided surprising opportunities. Work-from-home has provided flexibility to workers that otherwise could not thrive in the “face time” office culture. Working parents, young people with strong digital skills, and others are thriving in this new work mode.
June, 2021
Higher Education Digital Services 2021–2022 RadarView™
The Higher Education Digital Services 2021–2022 RadarView report addresses the need for educational institutions to evaluate their strategic priorities for future growth. Additionally, it identifies essential global service providers that can help these educational institutions in their business transformation. It brings out detailed capability and experience analyses of leading vendors to assist higher educational institutions in identifying strategic partners for their digital transformation journeys. The 62-page report also highlights key industry trends, the industry’s outlook in the higher education space, and Avasant’s viewpoint on them.
August, 2021
CRM Implementation Services 2021 RadarView™
The CRM Implementation Services 2021 RadarView™ report assists organizations in identifying strategic partners for CRM solution implementation and transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key CRM service providers across practice maturity, partnership ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the CRM space. The 85-page report also highlights top market trends in the CRM services arena and Avasant’s viewpoint on them.
June, 2021
Personalized Customer Experience Driving the Evolution of CRM Services
Cloud-based CRM suites are seeing increased adoption due to the ability to personalize the customer experience. These new capabilities are driving a 30% increase in CRM implementation services this year including CRM architecture, design, and managed services. These trends, and others, are covered in our new CRM Implementation Services 2021 RadarView™ report.
June, 2021
Avasant Digital Forum: The Rise of the Digital Workforce: Leveraging Automation for Enterprise Transformation
Automation has become a familiar tool in the enterprise environment, but it still invokes apprehensions in the organization. That is because many enterprises make mistakes during their automation efforts or don’t communicate the value to internal stakeholders. In truth, well-designed automation frees employees from the dullest part of their jobs, allowing them to be creative, strategic, and more value-added. The digital workforce of the near future will be one that works hand-in-hand (at least figuratively) with robots to create a more seamless operating environment.
June, 2021
Avasant Digital Forum: Transforming your Enterprise for the Future of Work
As the Latin America region recovers from the global pandemic, regional businesses and governments are rapidly embracing Digitalization. Digital transformation is a catalyst for this recovery and enables businesses to become more agile and customer centric. Work From Home and Smart Workspaces will become the norm. Organizations need to adopt digital platforms and solutions that allow them to handle the market shifts and rise in digital consumerism
June, 2021
From IT Service Delivery to Business Consulting: Understanding the Wipro-Capco Deal
As IT services increasingly become commoditized and with rising price pressure, technology service providers have long realized the potential growth in the consulting segment, driving efforts to expand their consulting businesses. Wipro, in particular, has been on an acquisition spree, relying on inorganic routes to regain its position among the top three Indian IT services providers. Its biggest acquisition ever, Wipro's purchase of Capco is a turning point, leading the company in delivering high-end consulting.
June, 2021
Indian Enterprises Navigating through the Crisis to Build a Digital Foundation
In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interfaces, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.
June, 2021