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Big Quit Hits IT
In recent years, turnover has been low and steady among IT organizations. So when the “Big Quit” started to make headlines, the perception was that it was primarily led by lower-paid, less-educated workers looking for better pay. But as the headlines started referring to the “Big Quit” as the “Great Resignation,” it became clear that all types of employees in all types of jobs were leaving. Employees, driven by a combination of inflation, a need for more flexible or safer work environments, better work-life balance, the expense of childcare, and other personal reasons, were on the market for different job opportunities—even in IT. This research byte is a brief description of our findings on this subject in our IT Spending and Staffing Benchmarks 2022/2023 study.
July, 2022
System Implementation/ Integration Outsourcing Trends and Customer Experience 2022
The outsourcing of system implementation/integration is on the rise. Our report examines adoption trends and customer experience with system implementation/integration outsourcing. We report on the percentage of organizations outsourcing it (frequency) and the average amount of work outsourced (level). We also present data on the cost and service experience and how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing this function.
July, 2022
IT Budgets Surge Ahead Despite Choppy Economic Waters
IT budgets have faced stormy weather in recent years: a global pandemic, a brief recession brought on by lockdowns, supply chain disruptions, war in Ukraine, and a year and a half of rising inflation. At each phase, we reported that IT budgets might be negatively impacted, and each time, enterprises refused to cut IT spending. It is starting to become clear that most enterprises view IT as a strategic resource in weathering the economic challenges of the last few years. IT is no longer seen as a cost center but as a strategic resource than can impact the top and the bottom line. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2022/2023 study.
July, 2022
E-Commerce Adoption Trends and Customer Experience 2022
E-commerce technology, while mature, is still evolving. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the ROI experience, TCO experience, and considered or planned uses for new e-commerce investment. We conclude with important principles to apply in planning and implementing e-commerce systems.
May, 2022
Supply Chain Management Adoption Trends and Customer Experience 2022
Supply chain management has become a hot topic. From empty grocery shelves to cargo ships lined up at ports, the term “supply chain” is on everyone’s lips. This report quantifies the current adoption and investment trends for SCM technology, as well as the benefits driving companies to expand their implementations. We assess these trends by organization size and sector and look at the ROI and TCO experiences of organizations that have adopted SCM. We conclude with practical advice for those planning new investments in SCM.
May, 2022
Worldwide Technology Trends 2022
This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 19 future and early adopter technologies (146 pp., 105 figs.).
April, 2022
IT Security Staffing Ratios 2022
High-profile security attacks and the impact of remote work continue to put pressure on IT security personnel. This report presents the five-year trend in IT security staffing and provides benchmarks for understanding the IT security staff head count. We analyze IT security staffing in terms of the number of applications, users, and network devices. Our analysis also includes the influence of organization size and sector on staffing requirements. We conclude with recommendations for optimizing IT security staffing. (21 pp., 9 fig.)
April, 2022
DevOps Engineer Staffing Ratios 2022
DevOps is a natural extension of agile development into the deployment and operational phases of the system life cycle. It has been a way of life among modern, cloud-native software developers, and it is starting to become popular within enterprise IT organizations as well. This report provides metrics for benchmarking DevOps engineer staffing levels in the current environment. We provide four benchmarks by organization size and sector: DevOps engineering staff as a percentage of the IT staff, users per DevOps engineer, and applications per DevOps engineer. We conclude with recommendations on optimizing DevOps engineer staffing levels. (23 pp., 9 fig.)
April, 2022
Data Management Staffing Ratios
has increased significantly. In this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member.
April, 2022
IT Outsourcing Statistics 2022
Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing.
March, 2022
Global Events Raining on Positive IT Budget Parade
Going into 2022, we seemed poised for a broad, strong recovery. IT budget increases were large. Staffing levels were increasing. And growth could be found across nearly all sectors. Although there are fears of rising inflation and global conflict, our annual study of the IT spending outlook finds that IT leaders worldwide still have a positive outlook on the year ahead. This research byte summarizes the full study.
March, 2022
Worldwide IT Spending and Staffing Outlook for 2022
In this annual report of the IT spending and staffing outlook for 2022, we find that IT leaders worldwide generally have a positive outlook on the year ahead. On the whole, companies have put the chaos of the pandemic behind them.
March, 2022
Two-Factor Authentication Among Least Mature Best Practices
Computer Economics has released its major annual study on 33 IT management best practices, with two-factor authentication topping our list of least mature practices. This Research Byte highlights some of our findings on the least mature practices, along with an overview of the contents of the full study. The full study analyzes the growth and maturity of all 33 best practices, which are grouped into five major categories: IT governance, IT financial management, IT operational management, IT security and risk management, and application development.
March, 2022
IT Management Best Practices 2023
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 35 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices.
March, 2023
IT Management Best Practices 2022
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. (196 pp., 178 figs.)
March, 2022