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IT Strategic Planning Best Practices 2023
With digital transformation well underway, organizations of all sizes and across multiple industry sectors are increasingly viewing information technology as essential in supporting business strategy. Organizations in these sectors face digital disruption, and it is difficult to see how they can respond without an IT strategic plan.
September, 2023
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Low-Code/No-Code Adoption Trends and Customer Experience 2024
Low-Code/No-Code (LC/NC) platforms are becoming increasingly popular in enterprise software development. LC/NC enables non-technical users and citizen developers to quickly create software applications with little to no manual coding. Using a visual drag-and-drop interface, pre-built components, and templates, LC/NC platforms allow users to create applications without requiring a high level of coding knowledge. This capability is invaluable for companies of all sizes because it lowers development costs, speeds up development, and improves agility.
January, 2024
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Website Accessibility Best Practices 2024
Website accessibility means building and maintaining websites that anyone can use comfortably and effectively.
February, 2024
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IT Spending Trends in the Energy and Utilities Sector 2024
It is a challenging time for organizations in the energy and utilities sector, with global conflicts, supply chain issues, government mandates, and environmental concerns churning the waters. The demands on their IT organizations are significant. What is it about the energy and utilities sector that makes it unique? In this report, we analyze the ways in which this sector differs from other sectors in terms of their IT spending characteristics. We conclude with recommendations for optimizing the IT budget within this sector.
May, 2024
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IT Spending Trends in Healthcare Services 2024
IT spending in the healthcare services industry is rising, driven by the need for digital transformation and advanced technologies such as AI and telehealth. These investments aim to enhance clinical outcomes and streamline administrative processes. However, they also introduce challenges such as cybersecurity risks, data privacy concerns, legacy system integration issues, and a shortage of IT skills. How are organizations ensuring the success and sustainability of their IT initiatives? This report reviews current IT spending trends, key metrics from our benchmarking survey, and the implications for the industry's future, concluding with an overview of the role of IT in improving healthcare quality.
July, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 10: Energy and Utilities
Chapter 9 provides benchmarks for wholesale distributors. This category includes wholesale distributors of building products, home furnishings, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, and other products. The 49 respondents in the sample range in size from a minimum of about $50 million to $25 billion in revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 40: IT Services and Consulting
Chapter 40 provides IT spending and staffing statistics for the IT services and consulting sector. This category includes systems integrators, IT solution providers, business process outsourcing firms, managed services companies, IT consultants, and other providers of IT services and solutions. There are 17 organizations in the sample, ranging in size from around $50 million to over $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 29: Online Retailers
Chapter 29 provides benchmarks for online retailers. This subsector includes online retailers of clothing, home furnishings, dietary supplements and health products, agricultural products, pharmaceuticals, sports equipment, and other products. The 27 respondents in this sample have annual revenue ranging from about $100 million to over $200 billion.
September, 2024
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IT Security Training Best Practices 2024
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every organization regardless of size or sector. Having well-defined IT security policies is all well and good and to be expected, but having them in place is of little value if IT personnel and users violate them or fail to be diligent in their application.
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Embracing Pragmatic AI: How Acumatica is Transforming Cloud ERP Solutions
Acumatica, a cloud-based ERP provider, has been making significant strides in recent years, focusing on delivering innovative solutions for mid-market businesses. Over the past year, the company has expanded its product offerings with regard to AI solutions.
January, 2025
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Communications System Support Staffing Ratios 2025
The communication landscape is rapidly evolving, driven by advancements in AI, IoT, 5G, and cloud technologies. While these advancements offer opportunities, they also introduce new complexities for communication support staff. Support staff must navigate cloud infrastructures, manage a diverse ecosystem of devices, and effectively troubleshoot AI-powered communication tools. Concurrently, the ever-present cybersecurity threats necessitate a strong foundation in security best practices to safeguard sensitive data
May, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 3C: Benchmarks by Organization Size: Large
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. There are 66 respondents in the small organization sample, 73 in the midsize sample, 86 in the large sample, and 84 in the very large sample.
August, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 1: Executive Summary
This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes over 300 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least $50 million in annual revenue or IT spending greater than $1 million, and maintain at least some operations in the US or Canada. There is no upper limit on the size of survey respondents.
August, 2025
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New Technologies for Grab-And-Go Shopping
Autonomous, grab-and-go shopping is on the rise worldwide, with retailers searching for solutions to speed up store visits, increase customer satisfaction, boost sales, optimize store layouts, and deal with labor shortages.
May, 2023
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Oracle Racing to Catch Up with Focus on Generative AI
As Oracle's CloudWorld conference returned to Las Vegas this month, the question on many lips was: Since Oracle appeared to be a bit late to the generative AI party, will its aggressive focus allow it to catch up? It appears to be something of a theme for Oracle, which was famously late to the cloud (see below). Though, to be fair, the software and database giant is responding much more quickly and very aggressively to this scorching hot trend.
September, 2023
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