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IT Spending and Staffing 2008/2009: Chapter 11, Discrete Manufacturing Sector Benchmarks
Chapter 11 provides benchmarks for discrete manufacturing organizations across all organizational sizes. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) units of production. Respondents in this sector include manufacturers of tools, machines, auto parts, medical devices, industrial components, instrumentation, clothing, and other types of discrete products. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 12, Process Manufacturing Sector Benchmarks
Chapter 12 provides benchmarks for process manufacturing organizations across all organizational sizes. Process manufacturers are defined as those whose production processes add value by mixing, separating, forming, or chemical reaction. Respondents in this sector include manufacturers of chemicals, metals, plastics, cosmetics, semiconductors, building materials, floorings, and similar products. It also includes makers of pharmaceuticals and food products. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 13, High Tech Sector Benchmarks
Chapter 13 provides benchmarks for high tech organizations across all organizational sizes. Respondents in this sector include software developers, semiconductor manufacturers, medical device manufacturers, networking and communications device manufacturers, and scientific laboratories. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 14, Wholesale Distribution Sector Benchmarks
Chapter 14 provides benchmarks for wholesale distributors across all organizational sizes. Respondents in this sector this year include wholesalers of consumer products, industrial electronics, food and beverage products, agricultural products, construction materials, industrial materials, auto parts, and other products. It also includes organizations that brand and add value to products but primarily provide distribution services to manufacturers. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 15, Retail Sector Benchmarks
Chapter 15 provides benchmarks for retail organizations across all organizational sizes. Respondents in this sector include department stores, general merchandisers, auto service chain operators, pharmacies, convenience stores, and specialty consumer goods retailers in areas such as jewelry, fabrics, foods, and auto parts. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (62 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 16, Utilities and Energy Sector Benchmarks
Chapter 16 provides benchmarks for utilities and energy companies across all organizational sizes. Respondents in our study this year include oil and gas producers, midstream oil and gas suppliers, power generators, gas and electric utilities, and other energy and utilities companies. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (62 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 17, Professional and Technical Services Sector Benchmarks
Chapter 17 provides benchmarks for professional and technical services firms across all organizational sizes. Respondents this year include law firms, accounting firms, engineering and technical services firms, IT services and consulting firms, business process outsourcing providers, software developers, and other providers of technical and professional services. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (62 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 18, Government Sector Benchmarks
Chapter 18 provides benchmarks for governmental organizations across all organizational sizes. Respondents in this sector include municipal governments, county governments, and governmental agencies at the county, state, and federal levels. Universities and school districts are not included. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (62 pp., 41 figs.)[Full Report Description]
July, 2008
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Businesses in No Rush to Adopt Vista
While the availability of SP1 will improve Microsoft Vista adoption levels, businesses are still in no rush to migrate to this latest version of Windows. Widespread adoption of Vista could still be a year or more away, which raises the possibility that Microsoft could begin to see its dominant share of the corporate desktop market erode with this desktop upgrade cycle. IT managers, nevertheless, need to be preparing for an eventual transition to a new desktop environment.
June, 2008
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Microsoft Vista Migration Still Slow in 2008
Most organizations are still not rushing to deploy Microsoft Vista in 2008, according to preliminary results from our annual survey of technology trends. In this report, we examine adoption levels and deployment plans for Vista by organization size. We also assess the improvements that Service Pack 1 brings, and we compare Vista's adoption trends to those of desktop Linux, which is one alternative to Microsoft's platform. We conclude with our perspective on issues surrounding Vista and the reason for slow adoption. (5 pp., 5 figs.)[Executive Summary]
June, 2008
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Web and E-Commerce Staffing Levels Holding Steady
While companies are clearly investing in web technology, our study on web/e-commerce staffing and outsourcing trends finds that they are not increasing their web-specific staff as percentage of the total IT staff. Our study also indicates that while web outsourcing is rising modestly, most organizations are choosing to retain a sizeable portion of their web operations in-house. This Research Byte is an executive summary of our full report on web and e-commerce staffing ratios and outsourcing trends.
June, 2008
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Web/E-Commerce Staffing Ratios and Outsourcing Trends
After peaking in 2001 and then declining during the post-boom years, web development and e-commerce staffing levels have remained surprisingly steady over the past three years. In this report, we provide benchmarks on typical web/e-commerce staff by organization size and industry sector, examine the ratio of web staff to applications development staff, analyze web/e-commerce outsourcing levels, and look at the three-year trend in web staffing ratios. (5 pp., 9 figs.)[Executive Summary]
June, 2008
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Enterprises Take Closer Look at Desktop Linux
(IRVINE, Calif.) With widespread Vista adoption still at least a year off, a handful of enterprises are beginning to take a closer look at using Linux on the desktop, according to preliminary results from Computer Economics’ annual IT staffing and spending survey.
June, 2008
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Help Desk Staffing Ratios and Outsourcing Trends
This study provides guidelines for planning appropriate staffing levels for the IT help desk (service desk) function. We provide help desk ratios by number of users and the number of PCs serviced by each help desk worker. We also analyze these statistics by organization size and industry. Finally, because help desk is a common target for outsourcing, we also examine current trends and levels in the use of outside service providers who provide IT help desk support. (6 pp., 11 figs.)[Executive Summary]
May, 2008
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Maximizing Help Desk Efficiency
For many IT managers, improving service levels has become a top priority, and the question of just how large of a help desk staff is required to optimally serve the organization's IT users has become a critical issue. This Research Byte is a summary of our full report, Help Desk Staffing Ratios and Outsourcing Trends, which provides benchmarks to assist IT organizations in answering that question.
May, 2008
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