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Communications System Support Staffing Ratios 2025
The communication landscape is rapidly evolving, driven by advancements in AI, IoT, 5G, and cloud technologies. While these advancements offer opportunities, they also introduce new complexities for communication support staff. Support staff must navigate cloud infrastructures, manage a diverse ecosystem of devices, and effectively troubleshoot AI-powered communication tools. Concurrently, the ever-present cybersecurity threats necessitate a strong foundation in security best practices to safeguard sensitive data
May, 2025
Fair Market Value July 2025
The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.
July, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 7: Insurance
Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 44 respondents in this sector range in size from a minimum of $200 million to over $70 billion in annual revenue. 
August, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 28: Aerospace and Defense Subsector Benchmarks
Chapter 28 provides benchmarks for aerospace and defense companies. This category includes airplane and aerospace manufacturers, makers of weapons systems, aerospace and defense research, and other defense companies. The 16 respondents in this sample range in size from a minimum of about $50 million to around $50 billion in revenue.
August, 2025
IT Spending and Staffing Benchmarks 2025/2026: Chapter 44: Trade Services
Chapter 44 provides benchmarks for trade services companies. The 16 respondents in the sample range in size from a minimum of $50 million to over $40 billion in annual revenue. This subsector includes specialty contractors, oil field services providers, mining services companies, environmental services firms, and other businesses offering skilled trade services.
August, 2025
Residual Value Forecast December 2025
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
December, 2025
IT Staffing Ratios: Benchmarking Metrics and Analysis for 16 Key IT Job Functions
The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.
March, 2024
IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks
Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 39 respondents in the sample range in size from $50 million to over $100 billion in annual revenue.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 24: Chemicals Subsector Benchmarks
Chapter 24 provides benchmarks for chemicals manufacturers. Chemicals manufacturers are by definition process manufacturers that produce chemical products. The sector includes manufacturers of chemicals, petrochemicals, and other chemical products. The 18 respondents in the sample range in size from a minimum of about $50 million to around $45 billion in annual revenue.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 31: Utilities Subsector Benchmarks
Chapter 31 provides benchmarks for utilities. The 20 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.
July, 2023
Robotic Process Automation Adoption Trends and Customer Experience 2023
Rising personnel costs and two years of high inflation have put automation in the spotlight. IT leaders are being asked to digitally transform their organizations while also keeping an eye on costs. Automation allows for increased productivity and allows experienced personnel to work on high-value projects and innovation.
October, 2023
IT Salary Report 2024
The Avasant IT Salary Report 2024 provides total compensation for 82 IT job functions for more than 400 US metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2024 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles.
December, 2023
LifeSite TokenX: Tracking Physical and Digital Assets with Confidence
When it comes to supply chains, customers have become much more demanding. Consumers want the assurance that the products they receive are genuine. They want to be sure that their luxury goods, such as Chanel purses or Rolex watches, are not knockoffs. Enterprises have the same concerns—and then some. One technology to address this need is tokenization, which refers to the process of creating a digital representation of an individual physical asset on a blockchain. LifeSite Tokenx is an interesting vendor in this space and is a Tech Innovator to watch.
February, 2024
Organizational Change Management Best Practices 2024
The pace of change in many companies is increasing as new technologies allow businesses to serve customers faster, better, and cost-effectively. In most industries, therefore, new systems are essential to compete in today’s global economy. Still, some companies fall behind in formal and consistent practice of change management best practices. These best practices can help them leverage these new systems more effectively. IT leaders are not as resistant to change as they once were, but inadequate training and support, unrealistic expectations, or a lack of governance and strategic leadership might hinder them.
March, 2024
Vendor Discount Report May 2024
The largest and best discounts are often only offered to the vendors’ best customers, and buyers may find it difficult to determine whether the discount offered is typical or whether a better deal can be negotiated. The Vendor Discounts Report is designed to give procurement personnel, lessors, lessees, and departmental manager’s insight and guidance regarding current discount structures on a variety of categories of equipment in the marketplace.
May, 2024