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IT Spending & Staffing 2006/2007: Chapter 9, Healthcare
Chapter 9 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all medical and healthcare organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 10, Discrete Manufacturing
Chapter 10 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all discrete manufacturing organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 11, Process Manufacturing
Chapter 11 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all process manufacturing organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 12, Pharmaceuticals and Medical Devices
Chapter 12 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all pharmaceutical, medical devices, and other life science organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 13, Wholesale Distribution
Chapter 13 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all wholesale distribution organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 14, Retail Sector Benchmarks
Chapter 14 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all retail organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 15, Utilities & Energy
Chapter 15 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all utilities and energy organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 16, Business Services
Chapter 16 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all business services sector organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 17, Government
Chapter 17 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all government organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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IT Spending & Staffing 2006/2007: Chapter 8, Insurance Sector Benchmarks
Chapter 8 of our 2006/2007 IT Spending, Staffing, and Technology Trends study provides composite benchmarks for all insurance organizations, including measures of IT intensity, IT operational and capital budget metrics, hardware platform and operating system statistics, IT personnel hiring trends, and IT staffing ratios. (48 pp., 30 figs.) [Full Study Description]
July, 2006
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Help Desk Staffing Ratios by User and Desktop
Understanding the optimal number of help desk personnel is an important exercise in maintaining help desk service levels while controlling costs. This article, based on our 2006/2007 IT staffing metrics, provides benchmarks for the typical number of users and desktops per help desk staff member. These ratios are provided at the median, 25th percentile, and 75th percentile. Data is broken down by small, mid-size, and large organizations. There is also a breakdown by nine industry sectors: banking/finance, insurance, healthcare, manufacturing, wholesale distribution, retail, utilities/energy, business services, and government. Specific recommendations for improving the cost/performance of help desk personnel are also provided. (8 pp., 5 figs.) [Executive Summary]
June, 2006
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Help Desk Staffing Ratios: Executive Summary
This Research Byte is a summary of our full report, which provides benchmarks for the typical number of users and desktops per help desk staff member (including first level tech support). In the full report, staffing ratios are provided at the median, 25th percentile, and 75th percentile for small size, mid-size, and large organizations. There is also a breakdown of these statistics for nine industry sectors: banking & finance, insurance, healthcare, manufacturing, wholesale distribution, retail, utilities/energy, business services, and government.
June, 2006
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Comparing Linux and Windows as Server Operating Systems
Both Microsoft Windows and Linux are increasing their market share as server operating systems. But what are their relative advantages? To find out, Computer Economics conducted a survey of system administrators and IT managers that have experience with both operating systems. The results are mixed, with Linux being preferred for its security, reliability, flexibility, scalability, and total cost of ownership and Windows taking the lead for ease of installation/administration and availability of support professionals. (11 pp., 10 figs.)[Executive Summary]
June, 2006
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Storage Management Disciplines are Declining
Although the cost of disk storage has been dropping, the demand for storage is ever increasing. Therefore, good storage management is still an important discipline for data center managers. However, benchmarks collected over the past decade show that storage management practices have gotten worse across the board: in mainframe data centers as well as in UNIX and Windows server environments. (3 pp., 3 figs.)
June, 2006
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Comparing Linux and Windows: Executive Summary
Computer Economics recently conducted a survey of system administrators and IT managers that have experience with both Linux and Windows as server operating systems. The results are mixed, with Linux being preferred for its security, reliability, flexibility, scalability, and total cost of ownership and Windows taking the lead for ease of installation/administration and availability of support professionals.
June, 2006
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