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Digital Enterprise 4.0: Digital Persistence Amid Volatility
The Digital Enterprise 4.0: Digital Persistence Amid Volatility report explores end-user enterprises’ evolving digital transformation landscape. It covers various aspects such as technology spend, digital investments, business process transformation, outsourcing decisions, cloud adoption, cybersecurity investments, digital talent strategy, workplace models, and ESG adoption trends. It offers insights into how organizations have adapted to economic challenges, enhanced supply chain efficiency, and approached technology spending cautiously. The report provides valuable findings that span enterprises of varying sizes, sectors, and geographies, enabling organizations to make informed decisions and successfully navigate the complexities of digital transformation in an ever-changing business environment.
June, 2023
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Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
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A Playbook to Decode Cloud Strategy: Bridging Business Objectives and IT Priorities
In today’s rapidly evolving digital landscape, cloud transition is no longer a question of if but how well it is achieved. Despite the widespread shift to cloud-based ecosystems, many enterprises still lack a cohesive cloud strategy that balances cost efficiency, business agility, and risk management. This playbook offers guidance on ROI-driven migration planning, robust vendor and data governance, cost transparency through FinOps tools, and cloud-specific contract negotiation. It also highlights key risks in cloud adoption, from vendor lock-in to hidden costs. To unlock long-term value, enterprises need to shift from a cost-first mindset to a strategic and outcome-focused approach.
April, 2025
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Strengthening Margins & Resilience for Midtier Health Systems
Smaller and midtier healthcare systems face mounting financial, regulatory, and workforce pressures amid industry consolidation. Despite these challenges, their deep community ties and operational agility offer unique advantages. The report outlines a phased road map: immediate stabilization through contract audits and workforce initiatives; midterm growth via alliances, employer partnerships, and scalable analytics; and long-term differentiation through CoEs, telehealth, equity initiatives, and policy engagement. Success depends on transparent operations and strategic investments, as well as leveraging external expertise to build resilience and sustainable margins.
November, 2025
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 15 respondents in this sector include community hospital groups, national and regional hospital systems, healthcare systems, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about €50 million to over €15 billion in annual revenue.
September, 2023
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 3B: Benchmarks by Organization Size
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. These chapters use a three-year sample. There are 98 respondents in the small organization sample, 102 in the midsize sample, 65 in the large sample, and 40 in the very large sample.
October, 2024
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 17: High-Tech Subsector Benchmarks
Chapter 17 provides benchmarks for high-tech companies. This category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, and other high-tech manufacturers. The 21 respondents in this sample range in size from a minimum of about €50 million to over €60 billion in revenue.
October, 2024
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 28: Online Retail
Chapter 28 provides benchmarks for online retailers. This subsector includes online retailers of clothing, home furnishings, dietary supplements and health products, agricultural products, pharmaceuticals, sports equipment, and other products. The 20 respondents in this sample have annual revenues ranging from about €80 million to over €85 billion.
September, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 13: Professional and Technical Services
Chapter 13 provides benchmarks for professional and technical services organizations. The 32 respondents in the sample range in size from a minimum of about €50 million to about €30 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, financial advice, consulting, marketing, research, and other services.
September, 2025
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European IT Spending and Staffing Benchmarks 2025/2026: Chapter 3B: Benchmarks by Organization Size: Midsize
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. These chapters use a three-year sample. There are 76 respondents in the small organization sample, 108 in the midsize sample, 79 in the large sample, and 73 in the very large sample.
September, 2025
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Procurement Budgets, Staffing, and Process Metrics 2024/2025: Chapter 3A: Midsize and Large Organizations
This chapter provides procurement business process metrics for small and midsize organizations across all industries. The 84 organizations in this sample range from $300 million to over $5 billion in annual revenue.
September, 2024
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Finance and Accounting Budgets, Staffing, and Process Metrics 2024/2025: Chapter 7: Healthcare Providers
Chapter 7 provides benchmarks for healthcare providers, including hospitals, group of hospitals, nursing homes, and other healthcare services providers.
January, 2025
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Procurement Budgets, Staffing, and Process Metrics 2025/2026: Chapter 1: Executive Summary
This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.
November, 2025
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Avasant Research Releases its First Annual Benchmarks for Procurement Budget, Spending, and Staffing
A modern procurement function is about more than just securing goods and services at the lowest price. Procurement has become a multidimensional discipline encompassing strategic sourcing, supplier management, risk mitigation, and process optimization, all of which are critical to staying competitive in today's fast-paced business environment. This Research Byte is a brief description of some of the findings in our Procurement Budgets, Staffing, and Process Metrics 2024/2025 study.
September, 2024
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 48 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about $50 million to $10 billion in annual revenue.
July, 2023
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