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Enhancing Productivity and Customer Experience for Enterprises through Generative AI Capabilities in CRM
Enterprises are increasingly adopting cloud CRM platforms to enhance sales productivity, improve customer service efficiency, and gain deeper insights. CRM vendors are integrating generative AI capabilities across the CRM value chain to automate tasks, generate predictive insights, and facilitate skill development while forming strategic partnerships to augment customer engagement and operational efficiency. Industries such as manufacturing, retail, and high-tech show high adoption rates, driven by the need for better production planning, omnichannel experiences, and personalized marketing. The adoption of CRM suites is leading enterprises to significant revenue growth through enhanced upselling and cross-selling opportunities.
July, 2024
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Data Center Managed Services 2024 RadarView™
The Data Center Managed Services 2024 RadarView™ assists organizations in identifying strategic partners for data center managed services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key data center managed services providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data center managed services partner. The 61-page report highlights top supply-side trends in the data center space and Avasant’s viewpoint on them.
September, 2024
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United Kingdom (UK) Digital Services 2024 Market Insights™
The United Kingdom (UK) Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the UK region. The report also highlights key challenges that enterprises face today in this space.
September, 2024
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Generative AI Services 2024 Market Insights™
The Generative AI Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their Gen AI projects. The report also highlights the key challenges enterprises face today in this space.
October, 2024
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Intelligent ITOps Services 2024–2025 Market Insights™
The Intelligent ITOps Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any intelligent ITOps project. The report also highlights key challenges that enterprises face today.
December, 2024
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CX Center Business Process Transformation 2024–2025 RadarView™
The CX Center Business Process Transformation 2024–2025 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 84-page report highlights key industry trends in the contact center space and Avasant’s viewpoint.
December, 2024
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Internet of Things Services 2023 RadarView™
The Internet of Things Services 2023 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 71-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint.
May, 2023
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Salesforce Services 2023 RadarView™
The Salesforce Services 2023 RadarView™ assists organizations in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Salesforce service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right Salesforce services partner. The 74-page report highlights top supply-side trends in the Salesforce space and Avasant’s viewpoint.
June, 2023
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Procurement Business Process Transformation 2023 Market Insights™
The Procurement Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any procurement transformation project. The report also highlights the evolution of the procurement function and emerging CPO priorities.
August, 2023
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Data Management and Advanced Analytics Services 2023 RadarView™
The Data Management and Advanced Analytics Services 2023 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner. The 58-page report also highlights top market trends in the data management and advanced analytics space and Avasant’s viewpoint.
October, 2023
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United Kingdom (UK) Digital Services 2023–2024 RadarView™
The United Kingdom (UK) Digital Services 2023–2024 RadarView can help enterprises based in the UK to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 102-page report also highlights top market trends in the UK region and Avasant’s viewpoint.
December, 2023
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Digital Commerce Services 2023–2024 Market Insights™
The Digital Commerce Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that can help enterprises identify key areas and use cases and develop a strategy around digital commerce services transformation. The report also highlights the adoption of digital commerce solutions and services by key industries and use cases implemented by enterprises.
January, 2024
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Hybrid Enterprise Cloud Services 2023–2024 RadarView™
The Hybrid Enterprise Cloud Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for hybrid enterprise cloud services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key hybrid enterprise cloud service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 74-page report highlights top supply-side trends in the hybrid enterprise cloud services space and Avasant’s viewpoint on them.
February, 2024
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Multisourcing Service Integration 2023–2024 Market Insights™
The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
April, 2024
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Banking Digital Services 2024 Market Insights™
The Banking Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.
June, 2024
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