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Telecom Digital Services: From Pilots to Autonomous Operations—Telecom’s Leap into AI-native, Secure, and Programmable Networks
Telecom enterprises are accelerating the adoption of agentic and generative AI (Gen AI) globally to drive autonomous network operations and transform customer engagement. Investments in cloud-native and edge-native platforms are enabling ultra-low latency connectivity for advanced use cases, including industrial automation, immersive media, and connected healthcare. In response to evolving regulatory requirements, telcos are embedding zero-trust security frameworks and AI-powered threat detection across their digital estates. Operators are increasingly moving beyond pilots to scale Gen AI for process automation, predictive assurance, and intelligent orchestration, unlocking new efficiencies and revenue streams across both horizontal and vertical business functions.
October, 2025
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Microsoft’s Elimination of Volume-Based Price Levels: A New Era in Enterprise Licensing Economics
Microsoft’s elimination of volume-based pricing tiers across its EA, MPSA, and OSPA programs marks a major shift in enterprise software economics. Effective November 1, 2025, all online services will default to Level A list pricing that will end scale-based discounts for large customers. This paper examines the implications of Microsoft’s policy change, the resulting budget and negotiation challenges for enterprises, and how Avasant assists clients in responding through immediate optimization, strategic contracting, and sustainable governance—transforming cost pressure into commercial control.
October, 2025
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Server Support Staffing Dips as IT Infrastructure Gets Easier to Administer
The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.
April, 2023
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Transforming HR Operations to Improve Productivity and Accountability
Enterprises are replacing their discrete HR solutions with a unified people management platform as it helps address multiple business challenges such as workflow redundancy, data visibility issues, and process inefficiencies. Organizations leverage digital tools and accelerators with modular designs to accelerate their transition to SAP SuccessFactors and address additional use cases such as automated data migration, compliance management, and industry-specific workflow creation. Additionally, enterprises focus on improving scalability and offering employee self-service options. Companies leverage automation solutions and interactive design interfaces to optimize HR functions and improve user adoption. Both demand-side and supply-side trends are covered in our SAP SuccessFactors Services 2023 Market Insights™ and SAP SuccessFactors Services 2023 RadarView™, respectively.
May, 2023
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Higher Education Digital Services: Leveraging Digital Transformation to Facilitate Online and Lifelong Learning
To adapt to evolving customer demands, higher education institutes are gravitating toward digital technologies to provide personalized and immersive experiences to students and provide a blended learning experience. Higher education institutes are leveraging AI, analytics, cloud, and AR/VR to provide customized content and support to students. Institutes are also putting emphasis on lifelong learning and continuing education to enable employees to upskill and reskill throughout their professional journeys. Both demand- and supply-side trends are covered in Avasant’s Higher Education Digital Services 2023–2024 Market Insights™ and Higher Education and Entertainment Digital Services 2023–2024 RadarView™, respectively.
July, 2023
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Generative AI – Opportunities and Challenges
Although artificial intelligence originated in academic research in the 1950s, only recently has it captured the imagination of the general public. This has everything to do with the release of ChatGPT, putting a powerful tool in the hands of individual consumers. But what are the opportunities it brings to businesses? And what are the challenges we face in using it? To answer these questions, Avasant Senior Partner Frank Scavo recently conducted a video interview on this subject. This Research Byte provides a link to the full interview.
August, 2023
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Data Management and Advanced Analytics Services: Providers Pivot toward Data Visualization and Monetization
While not a new field, data transformation projects have experienced significant growth over the past 12 to 18 months. This surge is in response to evolving business needs influenced by the proliferation of data and technological advancements, including streaming analytics and edge computing. These initiatives aim to achieve hyper-personalization, enhance internal data accessibility, increase customer engagement, and extract valuable insights from unstructured datasets. In turn, these efforts drive growth and innovation within organizations. Both demand- and supply-side trends are covered in Avasant’s Data Management and Advanced Analytics Services 2023 Market Insights™ and Data Management and Advanced Analytics Services 2023 RadarView™, respectively.
October, 2023
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United Kingdom Region: Embracing Digital Technologies to Forge a New Era
Amid turbulent economic conditions, the UK region strives to become a global technology hub by investing in emerging technologies and developing startup ecosystems. Beyond London, cities such as Manchester, Edinburgh, and Belfast are becoming the new technology and startup hubs. UK enterprises are actively partnering with service providers to further enrich customer experience and adhere to upcoming ESG and cybersecurity guidelines. To support regional digital aspirations and navigate the talent crunch, the government and enterprises are investing in digital talent development. Both demand-side and supply-side trends are covered in our United Kingdom (UK) Digital Services 2023–2024 Market Insights™ and United Kingdom (UK) Digital Services 2023–2024 RadarView™, respectively.
December, 2023
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Generative AI Commands C-Suite Leadership
In this, our first survey-based report on generative AI strategy, spending, and adoption, we provide metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. Given the hype, it is not surprising that our survey respondents rank generative AI as strategically important to their organizations. In fact, it is so important that the C-suite is typically leading the effort. This research byte is a brief description of some of the findings of our eight-chapter report on Generative AI Strategy, Spending, and Adoption Metrics.
January, 2024
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SCM Adoption Declines: Is the Supply Chain Hype Subsiding?
Previous global crises pushed supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. But with the changes of the economic environment in play, we have seen some normalization of supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
February, 2024
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IT Security: A Business Necessity, Not a Game of Chance
Organizations in all industries and of all sizes require some form of IT security technology. In analyzing adoption and investment trends in IT security technology, there is a problem: IT security is not just one technology. It includes a wide variety of technologies, from basic security tools such as firewalls and spam filtering to more advanced capabilities such as incident detection. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.
February, 2024
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Disaster Recovery Requires Consistent Planning
Not many companies are consistently planning for disaster recovery. And if we have learned anything from the past few years of high-profile outages, it is that the ability to recover information systems and data quickly and effectively after a disaster should be an organizational priority. Failure to consistently plan for disaster can cost organizations time and money during an outage. This Research Byte summarizes our full report on disaster recovery planning as a best practice.
April, 2024
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Strategic Solutions for a Struggling Payments Platform — A Case Study in Fintech
A financial technology client in Europe is facing a significant challenge with maintenance and operations of its payments platform. Despite its best efforts, the platform has not been profitable, and the client is seeking ways to reduce operating expenses. In this case study, we will explore the options that the client is considering, including outsourcing IT operations and selling the intellectual property associated with the payment platform and how Avasant's standard approach on strategic sourcing was applied to this project.
May, 2024
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Incorporating Technology Levers and Digital Expertise to Meet Evolving Supply Chain Needs
The supply chain landscape is undergoing a transformative shift, propelled by the convergence of pandemic-induced disruptions, shipping challenges, geopolitical instabilities, and inflationary pressures. Traditionally linear and siloed supply chain operations, from sourcing and procurement to manufacturing, distribution, and disposition, are now being reimagined. Digitalization is the linchpin in this evolution, streamlining decision-making and optimizing processes to mitigate costs. Where cost-minimization in sourcing and distribution once reigned, the focus has pivoted to resilience, adaptability, and visibility have become critical priorities in navigating the complexities of today’s supply chain dynamics.
June, 2024
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Analysis of negotiation challenges, supplier issues during a divesture project
A divestiture involves selling, liquidating, or spinning off a business unit to streamline operations, reduce debt, or reallocate resources, often as part of a corporate restructuring strategy. These processes can help a company focus on core competencies, enhance financial health, and ensure regulatory compliance by shedding non-core assets. Avasant's role in divestitures includes managing procurement activities, organizing IT sourcing, and conducting workshops to assess employee impact. Challenges in contract negotiations and supplier management during divestitures include ensuring fair contracts, maintaining good client-provider relationships, and managing supplier uncertainties and employee turnover.
June, 2024
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