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Balancing Efficiency with Strategic Impact by Embracing Digital Transformation
This RadarView helps enterprises define their procurement process transformation approach and identify the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 15 providers of procurement business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
September, 2024
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Driving the Future of Manufacturing: R&D and Next-Gen Technologies Driven Innovations Unveiled at LTTS Analyst Day
The manufacturing landscape is undergoing a significant shift. Traditionally focused on operational metrics such as cost, revenue, and product uptime, the industry now prioritizes customer experience, operational excellence, and supply chain resilience. This is posing a dual challenge for service providers, pushing them to bring in digital technologies while addressing cost escalation issues through approaches such as outcome-based service models.
October, 2024
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The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships
With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.
November, 2024
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Multicloud and AI: Enabling Intelligent Workflows across Diverse Cloud Environments
Enterprises are adopting multicloud environments and AI-driven automation to enhance operational efficiency and flexibility. As multicloud adoption grows, challenges such as cost inefficiencies, migration complexities, and integration issues persist. Addressing these challenges, Oracle announced at Oracle CloudWorld 2024 the integration of its Exadata database with AWS, enabling seamless multicloud connectivity, improved latency, and optimized costs. Oracle also introduced over 50 role-based AI agents in its Fusion Cloud Applications Suite to automate repetitive tasks using AI capabilities that adapt to changes and improve over time. These initiatives align with industry efforts by SAP, Microsoft, and Workday in leveraging generative AI to streamline sales, service, finance, and supply chain management functions.
November, 2024
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Empowering Aerospace and Defense with Smarter, Sustainable, and Secure Solutions
Aerospace and Defense enterprises are responding to industry demands by advancing sustainable aviation through R&D in cleaner propulsion systems and adopting zero-emissions technologies such as hydrogen-powered engines. They are enhancing supply chain resilience using AI, blockchain, and digital threads while integrating predictive analytics and reshoring strategies to address geopolitical risks. Additionally, they are investing in advanced cybersecurity frameworks, generative AI, and quantum computing for innovation and operational efficiency while modernizing their workforce with AR/VR and AI-driven training to address the skills shortage. Aerospace and Defense companies collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Aerospace and Defense Digital Services 2024 Market Insights™ and Aerospace and Defense Digital Services 2024 RadarView™, respectively.
December, 2024
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IaaS Adoption Surges, Investment Moderates as Organizations Focus on Optimization
Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions. Our data suggests that the adoption rate is high when compared to other technologies in the study. However, the investment rate is moderate.
January, 2025
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DBA Staffing Continues to March Onward
After years of remaining steady, there has been a notable increase in the proportion of database administrators (DBAs) within IT departments, particularly in small organizations. New data-driven initiatives, including generative AI, omnichannel communication, and real-time analytics, are inspiring enterprises to make their data lakes deeper and deeper, while data security concerns and regulatory requirements intensify. DBAs’ expertise in maintaining and safeguarding sensitive information is paramount. This Research Byte summarizes our full report on database administration staffing ratios.
February, 2025
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From Insights to Action: How Generative AI is Redefining Healthcare and Life Sciences
As generative AI gains traction in the healthcare and life sciences (HLS) industry, organizations are transforming diagnostics, patient care, and drug discovery. In this research byte, we highlight the panel discussion on the HLS sector from the nasscom Digital Innovation Conclave 2025 event held in Chennai on January 28. The byte explores the growing investment in generative AI, its adoption across the HLS sector in India, and the practical applications driving real-world impact through virtual health assistants, predictive analytics, and synthetic data generation. These advancements help healthcare providers optimize workflows, enhance accessibility, and create a more connected, patient-centric healthcare ecosystem.
March, 2025
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Veeva Services: Enabling Life Sciences Companies to Accelerate Digital Transformation Through the Veeva Platform
As organizations work to bring new therapies to market faster, there is a growing focus on unified and agile development environments that support better collaboration across R&D functions. On the commercial side, companies are aligning strategies and leveraging Veeva tools to improve customer engagement and expand market access. Veeva solutions are also being used to streamline quality processes, ensure product safety, and enable real-time, risk-based decision-making across global operations. With increasingly complex regulatory requirements, life sciences organizations are relying on Veeva to manage data, documents, and workflows in a compliant and auditable way. We provide an overview of these trends and the role of service providers in helping organizations effectively adopt and scale Veeva technologies. Both demand-side and supply-side trends are covered in our Veeva Services 2025 Market Insights™ and Veeva Services 2025 RadarView™, respectively.
April, 2025
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From Oil to Hyperintelligence: The Strategic Pivot of GCC Countries
The GCC’s AI pivot marks a decisive break from hydrocarbon dependency, turning sovereign data, public capital, and enterprise scale into levers for AI-powered economic reinvention. Unlike fragmented efforts in other regions, the Gulf’s approach is both top-down and execution-focused, grounded in national AI visions, strategic sectoral priorities, and commercialization frameworks. What distinguishes the GCC is its intent to not only deploy AI but also build monetizable IP and regional platforms, especially in Arabic-first use cases. This transformation is not speculative; it is tightly aligned with fiscal rebalancing, industrial policy, and long-term digital sovereignty goals.
May, 2025
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Breakthrough Innovation Through Digitalization in the State and Local Government Space
State and local governments face the growing challenge of meeting rising citizen expectations while navigating workforce shortages and operational inefficiencies. These pressures are intensified by the need to deliver seamless, citizen-centric services and uphold data privacy across increasingly interconnected digital platforms. To address these demands, governments are accelerating digital transformation efforts by modernizing technology infrastructure, automating core functions, and breaking down silos across agencies and jurisdictions. By streamlining operations, public sector employees are empowered to focus on higher-value tasks directly impacting service quality. At the same time, a heightened focus on data security, equitable access, and sustainable practices is shaping public policy, ensuring that digital innovation improves service delivery and contributes to a fair and resilient future for all citizens. Both demand-side and supply-side trends are covered in our State and Local Government Digital Services 2025 Market Insights™ and State and Local Government Digital Services 2025 RadarView™, respectively.
June, 2025
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Best Practices in Adopting a Shared Services Model
In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less and achieve excellence even in these times of curtailed budgets. Shared services is one such definitive innovative model that many organizations have adopted to beat the ever growing challenges of seamless service delivery, consolidation of distributed accountabilities, progressive efficiency improvements, and fiscal pressures.
August, 2013
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Leveraging Generative AI in Human Capital Management
This article explores how integrating generative AI solutions in human capital management (HCM) platforms is improving HR processes. Leading HR platform providers, such as SAP SuccessFactors, Oracle, UKG, ADP, and Workday, are embracing generative AI to enhance job posting, candidate screening, employee upskilling, and personalized employee experiences. By automating tasks like job description creation and resume screening, generative AI solutions save time and improve accuracy. Moreover, employees can benefit from tailored learning recommendations and receive personalized experiences based on their preferences and career goals. However, although this integration brings a great potential, it is important to address data privacy, algorithmic biases, and transparency in decision-making to ensure the ethical and responsible use of generative AI in HCM solutions.
June, 2023
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Empowering Canada’s Innovation Nexus Through Digital Transformation
Canadian enterprises are embracing digital technologies to cater to the surging consumer demand in leisure, retail, and recreational industries while improving operational efficiency to achieve sustainability targets. They are increasingly integrating AI, automation, and cloud technologies to develop new solution offerings and have accelerated their digital transformation programs. The pandemic further pushed the integration of digital technologies. Additionally, there is a concerted effort to establish Canada as the upcoming hub for digital talent by fostering investments and strategic partnerships with technology companies and government entities. Both demand-side and supply-side trends are covered in our Canada Digital and IT Services 2023–2024 Market Insights™ and Canada Digital and IT Services 2023–2024 RadarView™, respectively.
August, 2023
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Strategic Planning an Inconsistent Practice in Most IT Organizations
Nearly all IT organizations have some sort of strategic plan, with most organizations doing so formally. However, many could do a better job of implementing it into their standard practice. By not taking full advantage of strategic planning and its benefits, IT organizations would be left without a road map for the future. This Research Byte provides a summary of our full report on IT strategic planning adoption and best practices.
September, 2023
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