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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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Retail Digital Services 2024 Market Insights™
The Retail Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the retail industry. The report also highlights key challenges that enterprises face today in this space.
March, 2024
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GPT-4o: The Next Frontier of Generative AI
Since its inception in 2015, OpenAI has led the innovation in large language models, setting new AI standards with its GPT series. However, recent competition from Anthropic, Google, Meta, and Mistral introduced Gen AI models surpassing OpenAI in response speed, multilingual understanding, and multimodal processing. While OpenAI had these capabilities individually, they were scattered across multiple models. The launch of GPT-4o finally unified these features, delivering a comprehensive solution that harnesses the full spectrum of Gen AI capabilities.
May, 2024
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Conversational AI Platforms 2024 RadarView™
The Conversational AI Platforms 2024 RadarView™ assists enterprises in evaluating key vendors providing conversational AI platforms. It provides a 360-degree view of key conversational AI platform providers across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right platform partners. The 31-page report highlights top supply-side trends in the conversational AI space and Avasant’s viewpoint on them.
June, 2024
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Property and Casualty Insurance Digital Services 2024 RadarView™
The Property and Casualty Insurance Digital Services 2024 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 92-page report also highlights top supply-side trends in the P&C insurance digital services space and Avasant’s viewpoint.
August, 2024
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United Kingdom (UK) Digital Services 2024 RadarView™
The United Kingdom (UK) Digital Services 2024 RadarView™ can help UK enterprises craft a robust strategy for digital services based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 102-page report also highlights top supply-side trends in the UK region’s digital services market and Avasant’s viewpoint.
September, 2024
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Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance
The Adoption of AI and Intelligent Automation in Banking, Financial Services, and Insurance report assists organizations in identifying important use cases that are expected to have a long-term impact on any AI and intelligent automation-related digital projects in the BFSI space. The report also highlights key challenges that the BFSI enterprises face today.
November, 2024
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Intelligent ITOps Services 2024–2025 Market Insights™
The Intelligent ITOps Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any intelligent ITOps project. The report also highlights key challenges that enterprises face today.
December, 2024
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Blockchain Services 2024 Market Insights™
This report highlights key demand-side trends in the blockchain space, guiding enterprises in refining their blockchain strategy. It covers essential technology and blockchain services trends, insights, and challenges faced by enterprises based on Avasant’s assessment.
December, 2024
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Cloud HCM Suites 2024–2025 RadarView™
The Cloud HCM Suites 2024–2025 RadarView™ assists organizations in identifying strategic partners for HCM platform adoption by providing a detailed analysis of key cloud HCM vendors across product maturity, enterprise adaptability, and innovation road map. The 50-page report highlights top supply-side trends in the cloud HCM suites space and Avasant’s viewpoint.
February, 2025
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Applied AI Services 2024–2025 Market Insights™
The Applied AI Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AI project. The report also highlights key challenges that enterprises face today.
April, 2025
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From Complexity to Clarity: Divestitures Reshaping the Future of Retail and CPG
The retail and consumer packaged goods (CPG) industry is facing mounting pressure to adapt to rapidly evolving market dynamics with global uncertainties, geopolitical tensions, and restrictive trade policies leading to challenging environments for business. As the business landscape is evolving fast, enterprises are dynamically reshaping their portfolios to maintain a competitive edge, and divestitures have emerged as a strategic lever to unlock value and sharpen focus. The transformative power of digital technology and continued advancement in AI, shifting consumer behaviors, complying with sustainability and ESG regulatory requirements, strategic realignment, and reducing overall risk are forcing legacy retail and CPG companies to rethink their business models. This allows organizations to refocus on core brands, shed underperforming or non-aligned assets, and unlock value in businesses that may thrive better outside the parent company’s structure.
June, 2025
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The Essential AI Skills for Procurement Professionals in 2025: Staying Relevant in a Transformative Era
As AI becomes deeply integrated into procurement processes, the skillset required for success now includes technical competencies that complement traditional procurement expertise. The procurement landscape is undergoing a seismic shift, driven by the rapid expansion of artificial intelligence (AI) tools. For decades, procurement professionals relied on sourcing acumen, negotiation skills, and supplier management expertise to navigate their roles. To lead in 2025 and beyond, procurement professionals must master three AI-powered capabilities: data fluency, prompt engineering, and model validation. These aren’t just technical skills — they’re the new core competencies of a modern, AI-augmented procurement leader.
July, 2025
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From Operational Silos to Intelligent Retail Engines: How Autonomous AI and Retail Media Networks are Redefining Retail in 2025
The retail industry is undergoing a fundamental transformation. Mounting pressures from rising operational costs, unpredictable consumer demand, and the aggressive rise of digital-first competitors to capture market share have made traditional operational levers insufficient for protecting margins. As 2025 unfolds, retailers are doubling down on two strategic imperatives: driving operational intelligence through autonomous AI systems that self-optimize forecasting, pricing, and fulfilment; and monetizing first-party data through retail media networks (RMNs) to create high-margin, data-driven revenue streams.
July, 2025
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Wired for Wellness: The New Face of Healthcare
In a dynamic panel discussion at Avasant’s Empowering Beyond conference titled The Future of Health: How AI and Innovation are Driving Operational and Patient Outcomes, a diverse group of healthcare leaders gathered to explore how emerging technologies are transforming the healthcare landscape in recent times. Amongst this esteemed panel were Robert Druessi, Chief Technology Officer at Adventist Health, Luchela Rastelli, GE Healthcare’s Global Chief Information Officer for Integrated Supply Chain and Global Services, and Russ Scoville, Head of Enterprise Data and Strategy at CareSource. Together, they shared insights on the transformative impact of AI and innovation on both operational efficiency and patient care.
August, 2025
Banking, financial services, and insurance
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