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Cybersecurity Services 2023 Market Insights™
The Cybersecurity Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cybersecurity projects. The report also highlights key implementation challenges that enterprises face today.
June, 2023
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Procurement Business Process Transformation 2023 Market Insights™
The Procurement Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any procurement transformation project. The report also highlights the evolution of the procurement function and emerging CPO priorities.
August, 2023
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Payroll Business Process Transformation 2023–2024 Market Insights™
The Payroll Business Process Transformation 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
November, 2023
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Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
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Healthcare Payor Digital Services 2024 Market Insights™
The Healthcare Payor Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the healthcare payor industry. The report also highlights key challenges that enterprises face today.
March, 2024
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Cybersecurity Services 2024 Market Insights™
The Cybersecurity Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any cybersecurity project. The report also highlights key implementation challenges that enterprises face today.
May, 2024
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Digital Masters Process Transformation 2024 Market Insights™
The Digital Masters Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any process transformation engagement. The report also highlights key challenges that enterprises face today.
July, 2024
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Digital Workplace Services 2024 Market Insights™
The Digital Workplace Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.
September, 2024
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The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
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Intelligent Document Processing Platforms 2024–2025 RadarView™
The Intelligent Document Processing Platforms 2024 RadarView™ assists organizations in identifying strategic partners for document processing solutions by offering detailed capability and experience analyses for platform vendors. It provides a 360-degree view of key intelligent document processing platform vendors across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 54-page report highlights top supply-side trends in the document processing space and Avasant’s viewpoint on them.
December, 2024
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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2024
In this quarterly report (calendar quarter 3, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2025
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Applied AI Services 2024–2025 Market Insights™
The Applied AI Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AI project. The report also highlights key challenges that enterprises face today.
April, 2025
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Advanced Network Services 2025 RadarView™
The Advanced Network Services 2025 RadarView™ assists organizations in identifying strategic partners for advanced network services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key advanced network service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right advanced network services partner. The 64-page report highlights top supply-side trends in the advanced network services space and Avasant’s viewpoint on them.
June, 2025
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The Essential AI Skills for Procurement Professionals in 2025: Staying Relevant in a Transformative Era
As AI becomes deeply integrated into procurement processes, the skillset required for success now includes technical competencies that complement traditional procurement expertise. The procurement landscape is undergoing a seismic shift, driven by the rapid expansion of artificial intelligence (AI) tools. For decades, procurement professionals relied on sourcing acumen, negotiation skills, and supplier management expertise to navigate their roles. To lead in 2025 and beyond, procurement professionals must master three AI-powered capabilities: data fluency, prompt engineering, and model validation. These aren’t just technical skills — they’re the new core competencies of a modern, AI-augmented procurement leader.
July, 2025
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Beyond the Balance Sheet: ESG-Driven Divestitures
When a global consumer goods company divested its plastics-heavy packaging division last year, the move wasn’t just about cutting costs—it was about cutting carbon. This wasn’t just a business decision; it was a bold statement about priorities. In the fast-changing world of corporate strategy, ESG-driven divestitures are flipping the script, proving that letting go of the wrong assets can mean holding on to what really matters.
August, 2025
High-tech and telecommunications
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