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IT and Apps Managed Services Provider Trends: Quarterly Report for Q4 2023
In this quarterly report (calendar quarter 4, 2023), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
February, 2024
GPT-4o: The Next Frontier of Generative AI
Since its inception in 2015, OpenAI has led the innovation in large language models, setting new AI standards with its GPT series. However, recent competition from Anthropic, Google, Meta, and Mistral introduced Gen AI models surpassing OpenAI in response speed, multilingual understanding, and multimodal processing. While OpenAI had these capabilities individually, they were scattered across multiple models. The launch of GPT-4o finally unified these features, delivering a comprehensive solution that harnesses the full spectrum of Gen AI capabilities.
May, 2024
Higher Education Digital Services 2024 RadarView™
The Higher Education Digital Services 2024 RadarView™ helps higher education institutes craft a robust business strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in the higher education space. In addition, the 52-page report highlights top market trends in the higher education space and Avasant’s viewpoint on them.
November, 2024
Business Process Services – Provider Trends CQ3 2024
In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
March, 2025
Proactive Risk Management in Complex Vendor Networks
Working with multiple vendors offers key advantages, such as cost savings and quality improvements. More importantly, engaging multiple vendors helps reduce reliance on a single supplier, which protects the organization from potential supply chain disruptions, financial instability, or operational failures on behalf of one vendor. However, this benefit comes with the challenge of managing a more complex network of vendor relationships. To mitigate risks effectively in a multi-vendor environment, businesses need clear contract management, strategic vendor selection, greater transparency, and rigorous performance monitoring. Balancing risk reduction with operational efficiency is key to ensuring successful mitigation without disrupting the organization.
July, 2025
Bridging Sourcing Cultures in Mergers: A Roadmap to Sustainable Integration
When organizations merge, sourcing functions often become a hidden fault line—not due to systems or spend categories, but because of deeply embedded cultural differences. Avasant’s Six-Pillar Organizational Change Management (OCM) Framework enables successful cultural integration in sourcing, turning potential friction into a platform for growth.
August, 2025
IT and Apps Managed Services Pricing and Solution Trends: H1 2025
In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry within the past 6–12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.
September, 2025
Capacity Wars: Securing GPU’s Without Paying Scarcity Premiums
As AI infrastructure demand surges, organizations face unpredictable scarcity premiums on GPUs and compute resources. These premiums spike during chip launches, regional power constraints, and sudden model feature changes. Instead of overpaying for priority access, enterprises should adopt a “capacity ladder” strategy, diversifying reservations across chip classes, regions, and providers, with pre-agreed substitution rights and pricing step-downs. Avasant’s AI Contract Intelligence framework enables organizations to secure throughput, avoid scarcity premiums, and future-proof their AI sourcing by embedding laddered reservations, chip-class equivalency, and dual-provider orchestration into contracts. The result: predictable costs, assured capacity, and resilience against supply shocks.
October, 2025
Microsoft’s Elimination of Volume-Based Price Levels: A New Era in Enterprise Licensing Economics
Microsoft’s elimination of volume-based pricing tiers across its EA, MPSA, and OSPA programs marks a major shift in enterprise software economics. Effective November 1, 2025, all online services will default to Level A list pricing that will end scale-based discounts for large customers. This paper examines the implications of Microsoft’s policy change, the resulting budget and negotiation challenges for enterprises, and how Avasant assists clients in responding through immediate optimization, strategic contracting, and sustainable governance—transforming cost pressure into commercial control.
October, 2025
Workday HCM Services 2022–2023 RadarView™
The Workday HCM Services 2022–2023 RadarView™ helps organizations define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday HCM service providers based on their ability to offer implementation and managed services with limited disruption. The 55-page report also provides our point of view on how Workday HCM service providers cater to enterprises’ changing needs through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.
November, 2022
Cloud Platforms 2022 RadarView™
The Cloud Platforms 2022 RadarView™ addresses the need for enterprises to leverage cloud platforms to accelerate their digital journeys, embrace the cloud, and identify the right cloud platform providers to partner with. The 42-page report also provides our point of view on how cloud platform providers cater to enterprises’ changing needs through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.
October, 2022
Network and Digital Services were Never More Vital
As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.
September, 2022
Embracing the Hybrid Workplace with a Cloud-first Strategy
During the pandemic, organizations quickly transitioned to remote work. But now, as we emerge from the pandemic, organizations need to transition to a more flexible, hybrid work model driven by cloud-enabled digital transformation. The employee experience must be at the center of defining a digital workplace. This Research Byte outlines the things that organizations should do to embrace the digital workplace models of tomorrow and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event.
July, 2022
Workday HCM Services 2021–2022 RadarView™
The Workday HCM Services 2021–2022 RadarView™ helps enterprises define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday service providers based on their ability to offer implementation and managed services with limited disruption. The 58-page report also provides our point of view on how Workday service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.
December, 2021