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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
IT and Apps Managed Services Provider Trends: Quarterly Report for CQ3 2025
In this quarterly report (calendar quarter 3, 2025), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
December, 2025
Media and Entertainment Digital Services 2023–2024 Market Insights™
The Media and Entertainment Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the media and entertainment space. The report also highlights key challenges that enterprises face today.
June, 2023
Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
Healthcare Payor Digital Services 2024 RadarView™
The Healthcare Payor Digital Services 2024 RadarView™ can help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 83-page report also highlights top market trends in the healthcare payor industry and Avasant’s viewpoint.
March, 2024
Beyond Apple’s Vision Pro: Charting a New Course with Spatial Computing
One of the primary challenges enterprises face when leveraging AR/VR is providing realistic visuals and seamless interaction between virtual and real-world objects. High visual quality traditionally required high-power computing, which further hindered enterprise adoption. In such a scenario, spatial computing has emerged as a solution, enabling superior immersive experiences suitable for enterprise use. The introduction of Apple’s Vision Pro has accelerated this development, with numerous real-world implementations across several industries being introduced shortly after its release.
June, 2024
Optimizing Power Consumption in Data Centers in the age of AI
As companies increasingly repatriate their data centers, optimizing power consumption has become a crucial priority for enterprise buyers. This shift offers opportunities for improved operational efficiency while also presenting challenges related to energy management, sustainability, and resource utilization. The demand for power in data centers, is further augmented by the rising energy needs of high-performance chips. This exponential data growth and increased compute power requirements are further stressing the existing power infrastructure. As the use of large data becomes more widespread, optimizing power within datacenters will become crucial to the enterprise spend and operational efficiency.
October, 2024
The Open-Source Gambit: Did DeepSeek Ignite an AI Arms Race?
On January 20, 2025, DeepSeek stunned the industry with the release of DeepSeek-R1, an open-source, cost-efficient AI model that rivaled OpenAI’s GPT-4 on multiple benchmarks. DeepSeek did not just disrupt the AI industry; it sparked a geopolitical AI arms race. The battle for AI sovereignty has begun. While multiple governments have banned DeepSeek over data security concerns, its impact on AI’s trajectory is definite. Just as Sputnik’s launch in 1957 ignited the space race, DeepSeek has triggered a reckoning in AI strategy, forcing the world to reconsider the balance between accessibility, security, and sovereignty.
February, 2025
Advanced Network Services 2025 RadarView™
The Advanced Network Services 2025 RadarView™ assists organizations in identifying strategic partners for advanced network services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key advanced network service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right advanced network services partner. The 64-page report highlights top supply-side trends in the advanced network services space and Avasant’s viewpoint on them.
June, 2025
Cash Generation Through Divestiture: A Strategic Enabler
Imagine a company shedding its skin not in retreat, but in renewal. From global giants like Procter & Gamble to tech titans like Hewlett-Packard, companies are increasingly turning to divestitures not as a last resort, but as a deliberate strategy to unlock capital, sharpen focus, and fuel transformation. Divestiture is a powerful financial lever—one that generates immediate cash inflows, improves liquidity, and enables reinvestment into high-growth areas. Whether through asset sales, spin-offs, or equity carve-outs, divestitures are helping enterprises streamline operations and strengthen their financial health.
July, 2025
Transforming Regulatory and Scientific Writing with Generative AI: Streamlining Compliance and Enhancing Scientific Communication
Traditionally, the creation of clinical study reports, patient narratives, safety summaries, and regulatory submissions such as CTDs (Common Technical Documents) and MAAs (Marketing Authorization Applications) has been a labor-intensive, time-consuming endeavor. These documents are not only foundational to compliance with global health authorities but also directly impact the speed at which new therapies reach patients. As operational pressures mount and the complexity of data grows, Gen AI is emerging as a disruptive force—streamlining document creation, enhancing consistency, and enabling new levels of efficiency and compliance.
August, 2025
GCCs in Europe: Trends, Challenges, and Strategic Outlook 2025
This paper explores the evolving landscape of global competency centers (GCCs) in Europe in 2025, focusing on their strategic shift from being traditional cost centers to becoming AI-driven innovation hubs. It examines key industry adoption trends, talent management strategies, geographic hotspots attracting investments, government policies and incentives, including specific initiatives and programs, and examples of GCCs set up by leading European enterprises. The analysis draws on the latest industry reports and market insights to provide a comprehensive overview of GCC dynamics in the European region and their implications for businesses and policymakers.
September, 2025
Broadcom–VMware Shake-up: Rising Costs, Subscription Shock, and Enterprise Response
Broadcom’s overhaul of VMware’s licensing and pricing models has sent shockwaves through global IT budgets. This Research Byte from Avasant examines how the shift to subscription-only models is driving cost escalation and operational challenges for enterprises, universities, and partners. More importantly, it highlights how forward-looking organizations are using this moment to realign their sourcing strategies, strengthen negotiation leverage, and modernize their virtualization environments. Backed by Avasant’s deep sourcing intelligence and client case studies, the article reveals how disruption can become a catalyst for transformation.
October, 2025
Life and Annuities Insurance Digital Services 2023–2024 RadarView™
The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.
July, 2023
Digital Commerce Services 2023–2024 RadarView™
Avasant’s Digital Commerce Services 2023–2024 RadarView assists organizations in identifying strategic partners for digital commerce services transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key digital commerce services providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 57-page report also highlights the top supply-side trends in the digital commerce services space and Avasant’s viewpoint on them.
January, 2024