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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ4 2024
In this quarterly report (calendar quarter 4, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
March, 2025
Mastering CrowdStrike Negotiations Post-Disruption
Few names resonate as strongly in the world of cybersecurity as CrowdStrike. Known for its cutting-edge technology and robust security solutions, CrowdStrike has become a go-to provider for many enterprises. However, recent incident service disruptions have cast a shadow over CrowdStrike's reputation. For companies that use CrowdStrike for security services and are about to engage in a renewal cycle, strategic negotiation methodologies can be used to leverage these incident service issues and improve terms.
July, 2025
Transforming Regulatory and Scientific Writing with Generative AI: Streamlining Compliance and Enhancing Scientific Communication
Traditionally, the creation of clinical study reports, patient narratives, safety summaries, and regulatory submissions such as CTDs (Common Technical Documents) and MAAs (Marketing Authorization Applications) has been a labor-intensive, time-consuming endeavor. These documents are not only foundational to compliance with global health authorities but also directly impact the speed at which new therapies reach patients. As operational pressures mount and the complexity of data grows, Gen AI is emerging as a disruptive force—streamlining document creation, enhancing consistency, and enabling new levels of efficiency and compliance.
August, 2025
Breaking Down Data Silos: Why CRM Integration Is Now a Boardroom Priority
Interoperability isn’t a technical buzzword. It’s a business enabler. When systems connect seamlessly, departments collaborate more effectively, insights reach leadership faster, and customer engagement becomes more personalized and scalable.
September, 2025
Pre-Merger Contract Assessment
In mergers and acquisitions (M&A), pre-merger contract assessment is a critical step in due diligence. Before any deal is finalised, organisations must thoroughly review existing contracts to identify risks, obligations, and opportunities that could impact the transaction’s success. This process ensures that both legal and financial exposures are understood, regulatory requirements are met, and integration planning is informed by accurate information. By focusing on contract assessment early, companies can avoid costly surprises and lay the groundwork for a successful merger or acquisition.
October, 2025
SD-WAN Managed Services 2022–2023 RadarView™
The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.
March, 2023
Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance
As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.
February, 2024
Business Process Services – Provider Trends CQ4 2023 and CY 2023
In this quarterly report (calendar quarter 4, 2023) and annual report (calendar year, 2023), Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures, market interactions, and sourcing data.
April, 2024
Automation to Autonomy: How Synchronous AI Agents are Shaping the Future of Business Operations
Over the last three decades, automation has evolved from back-office to middle-office and now front-office tasks, with each step driven by advancements in AI. We now stand on the threshold of a new era: synchronous AI agents. These specialized agents can independently manage end-to-end execution of complex processes, limiting human involvement to governance and key approvals. The automation fabrics of the future will likely combine RPA, AI copilots, and synchronous AI agents, coexisting and complementing each other. This research byte explores the industry’s shift toward synchronous AI agents, the changing market landscape, and key enterprise considerations for adopting this transformative technology.
November, 2024
UAE’s AI Gambit: From Bold Vision to a Global Contender
Dubai AI Week was not just another tech conference but an ecosystem-wide movement. Spanning over five days, it brought together every stakeholder in the AI value chain—from startups, big tech, and academia to government bodies, developers, coders, and students. The event captured the true spirit of how Dubai envisions its AI future: inclusive, action-driven, and globally connected.
May, 2025
Cash Generation Through Divestiture: A Strategic Enabler
Imagine a company shedding its skin not in retreat, but in renewal. From global giants like Procter & Gamble to tech titans like Hewlett-Packard, companies are increasingly turning to divestitures not as a last resort, but as a deliberate strategy to unlock capital, sharpen focus, and fuel transformation. Divestiture is a powerful financial lever—one that generates immediate cash inflows, improves liquidity, and enables reinvestment into high-growth areas. Whether through asset sales, spin-offs, or equity carve-outs, divestitures are helping enterprises streamline operations and strengthen their financial health.
July, 2025
Wired for Wellness: The New Face of Healthcare
In a dynamic panel discussion at Avasant’s Empowering Beyond conference titled The Future of Health: How AI and Innovation are Driving Operational and Patient Outcomes, a diverse group of healthcare leaders gathered to explore how emerging technologies are transforming the healthcare landscape in recent times. Amongst this esteemed panel were Robert Druessi, Chief Technology Officer at Adventist Health, Luchela Rastelli, GE Healthcare’s Global Chief Information Officer for Integrated Supply Chain and Global Services, and Russ Scoville, Head of Enterprise Data and Strategy at CareSource. Together, they shared insights on the transformative impact of AI and innovation on both operational efficiency and patient care.
August, 2025
IEEE Quantum Week 2025: Key Takeaways
The IEEE Quantum Week 2025 marked a turning point, where bold public investments, global road maps, and early enterprise pilots converged to push quantum from lab curiosity to economic and security imperative. New Mexico’s $315M commitment and DARPA’s Quantum Frontier Project underscore a shift toward ecosystem-scale bets. Yet, the real challenge is not just technical—it’s trust and alignment among scientists, investors, and policymakers. This whitepaper explores how distributed architectures, accessible quantum OS layers, and realistic workforce strategies will shape the road to a “ChatGPT moment” for quantum, emphasizing that enterprises must act now or risk being left behind.
September, 2025
Business Process Services Pricing and Solution Trends: H1 2025
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
October, 2025
Life and Annuities Insurance Digital Services 2023–2024 RadarView™
The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.
July, 2023