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Blockchain Services 2023–2024 RadarView™
Avasant’s Blockchain Services 2023–2024 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key service providers who can help companies expedite business transformation by leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.
December, 2023
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Retail Digital Services 2024 RadarView™
The Retail Digital Services 2024 RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
March, 2024
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Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation
While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.
June, 2024
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Shokworks’ Blockchain Breakthroughs
Companies are faced with a multitude of technologies to invest in from AI, blockchain, data analytics, automation, and more. But seeing past the technology and understanding how to deploy it to get real-world business results is key. When engaging a provider to help, this becomes doubly important. There are many companies that dabble in blockchain, but few know how to get the best results. One of these is Shokworks Inc., a Dallas-based company that is pioneering creative, viable solutions that span industries, from sports to education to entertainment and more.
October, 2024
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The Evolution of Synchronous AI Agents: Enterprise Adoption Trends and Strategies
The next leap forward is the rise of synchronous AI agents—self-learning systems capable of executing complex, end-to-end tasks from a single prompt. Avasant presents The Evolution of Synchronous AI Agents: Enterprise Adoption Trends and Strategies report in this context. This study is based on in-depth interviews with over 60 industry leaders, including C-level decision-makers, advisors, providers, and tech vendor executives. It offers recommendations for enterprises to accelerate adoption while addressing associated risks and challenges. The report delves into the evolution of synchronous AI, adoption timelines, and industry priorities while uncovering key challenges, opportunities, and strategic considerations, including workforce strategies and outsourcing impacts.
January, 2025
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IT and Apps Managed Services Provider Trends: Quarterly Report for CQ4 2024
In this quarterly report (calendar quarter 4, 2024), Avasant provides key information on IT and apps managed services provider trends. The report covers key information on the IT services industry and the provider ecosystem. It covers the service provider facts and figures (including revenue and resource trends) and executive sentiment from the service provider community. The report covers trends across a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographic coverage for the report is global. It builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources such as public disclosures, market interactions, and deals data.
March, 2025
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Avasant Quantum Series: Decrypting the Quantum Threat – What Every CISO Must Know
While quantum computing could supercharge scientific discovery, materials design, and AI, it simultaneously threatens to break the foundation of today’s cybersecurity. Current encryption standards, such as RSA and ECC, which protect everything from online banking to classified government communications, rely on the near impossibility of solving certain mathematical problems with classical computers. But with quantum algorithms such as Shor’s algorithm, these problems can be solved exponentially faster, rendering today’s public-key encryption useless almost overnight. This looming threat has led to a new urgency in cybersecurity circles. Experts are calling it the Quantum Apocalypse—a scenario where powerful quantum computers could decrypt vast troves of previously secure data. Experts fear this scenario to be only decades away. The threat is not just in the future: data harvested today can be decrypted tomorrow once quantum machines are operational. The only way forward is to upgrade our cryptographic infrastructure before it is too late.
July, 2025
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Beyond Contracts: Elevating Vendor Oversight Through Management and Governance
In today’s risk-intensified and hyper-connected environment, enterprises can no longer rely on traditional, contract-focused vendor oversight. As third-party ecosystems become strategic enablers of innovation and resilience, organizations must shift toward an integrated approach that combines tactical vendor management with proactive governance. This paper explores how a unified oversight model can enhance risk mitigation, regulatory compliance, and long-term value creation. With tighter regulations and advanced digital tools and AI, best-in-class oversight turns vendors into strategic partners who deliver clear results, increase agility, and boost long-term performance for the enterprise.
July, 2025
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After the Ink Dries: The Compliance Tightrope in Post-Merger Procurement
The press release is out. The deal is done. But for procurement teams, the real challenge is just beginning. In one recent merger, a global enterprise discovered that over 30% of its inherited supplier contracts were noncompliant with local data privacy laws, just weeks before integration. This isn’t unusual—if anything, it serves as an early heads-up. When it comes to post-merger compliance, unanticipated issues can quietly become bigger challenges if left unchecked.
August, 2025
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Vietnam Leads the AI Revolution: How Hitachi Digital Services is Shaping the Future of Agentic AI
From Southeast Asia’s rising tech hub to global innovation powerhouse, Vietnam is redefining the way industries adopt AI — and Hitachi Digital Services (Hitachi DS) is leading the charge.
September, 2025
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Business Process Services – Provider Trends CQ2 2025
In this quarterly report for CQ2 2025, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. In this quarterly report, we cover 12 pure-play BPS providers or providers with BPS as a primary offering and all industry verticals and markets. The report covers trends across a gamut of business process services, including finance and accounting, hire-to-retire, supply chain and procurement, customer experience, and industry-specific services. The geographic coverage for the report is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.
October, 2025
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AI-Enabled CRM: Redefining ESG and Strategic Sourcing Resilience in Procurement
As procurement leaders face rising Environmental, Social, and Governance (ESG) mandates and supply chain volatility, over 60% of enterprises now prioritize AI in sourcing strategies. CRM platforms like HubSpot’s Breeze ecosystem are evolving into strategic sourcing engines, delivering real-time intelligence, automated compliance workflows, and embedded ESG oversight. These capabilities illustrate how AI-enabled CRMs are being applied to procurement, equipping teams with enhanced supplier visibility and data-driven decision-making. While HubSpot’s Breeze ecosystem exemplifies this evolution, other CRM platforms including Salesforce, Microsoft Dynamics 365, and Zoho CRM, are also expanding into procurement intelligence, offering similar AI-driven capabilities that support supplier visibility and strategic decision-making.
November, 2025
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GCC Region Digital Services 2022–2023 RadarView™
The GCC Region Digital Services 2022–2023 RadarView™ can help GCC region enterprises craft a robust strategy for digital transformation based on the region’s outlook and best practices. The report can aid businesses in identifying the right partners and service providers to accelerate digital adoption. The 99-page report also identifies key service providers that can help enterprises in their digital transformation journeys.
February, 2023
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State and Local Government Digital Services 2023-2024 RadarView™
The State and Local Government Digital Services 2023–2024 RadarView™ provides information to assist governments in charting their action plan and identifying key global service providers and system integrators that can expedite their digital transformation journeys. The 70-page report also highlights key market trends and offers Avasant’s viewpoint on the road ahead for state and local government agencies in the coming years.
February, 2023
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Network and Digital Services were Never More Vital
As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.
September, 2022
Public Sector
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