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  • PrimaryImage ARVRXR Services 2023 - AR/VR/XR Services 2023 RadarView™

    AR/VR/XR Services 2023 RadarView™

    The AR/VR/XR Services 2023 RadarView™ assists organizations in identifying strategic partners for AR/VR/XR by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AR/VR/XR services partner. The 48-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint on them.

    June, 2023

  • Primary Image Digital CX Services 2023 Market Insights scaled - Digital CX Services 2023 Market Insights™

    Digital CX Services 2023 Market Insights™

    The Digital CX Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key challenges that enterprises face today.

    August, 2023

  • PrimaryImage Tech enabled Sustainability Services 2023–2024 RadarView - Tech-enabled Sustainability Services 2023–2024 RadarView™

    Tech-enabled Sustainability Services 2023–2024 RadarView™

    The Tech-enabled Sustainability Services 2023-2024 RadarView™ assists organizations in identifying strategic partners for tech-enabled sustainability services by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key tech-enabled sustainability service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right tech-enabled sustainability services partner. The 57-page report also highlights top market trends in the tech-enabled sustainability services space and Avasant’s viewpoint on them.

    November, 2023

  • Gen Ai Product Images 04 450x450 - Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 4: Retail Sector Benchmarks

    Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 4: Retail Sector Benchmarks

    This chapter provides generative AI metrics for the retail sector. It features a sample of 15 retailers including department stores, apparel retailers, multinational brick-and-mortar chains, toys, and office supplies, as well as online retailers. It includes metrics on how much enterprises are spending on generative AI, where they are spending it, and how they are governing it.

    December, 2023

  • RB Featured Image for website Intellengence - Intelligent Automation Services 2023–2024 Market Insights™

    Intelligent Automation Services 2023–2024 Market Insights™

    The Intelligent Automation Services 2023–2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on their IA projects. The report also highlights the key challenges enterprises face today in this space.

    February, 2024

  • RB Product Image for website - Multisourcing Service Integration 2023–2024 Market Insights™

    Multisourcing Service Integration 2023–2024 Market Insights™

    The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.

    April, 2024

  • Product Image Responsible AI - Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation

    Responsible AI: A Strategic Imperative for Enterprises in Generative AI Implementation

    While AI has driven technological innovation for decades, the pressing need to integrate responsible AI (RAI) principles has surged only in the past year. Historically, RAI emerged as a distinct practice in 2018, yet many enterprises failed to prioritize AI governance, often regarding it as a compliance obligation rather than a foundational element. However, the advent of Gen AI tools such as Gemini and ChatGPT has introduced fresh risks, underscoring the critical importance of robust RAI practices in addressing issues such as intellectual property misappropriation, hallucinations, and cyberattacks.

    June, 2024

  • Cover for Apps Pricing and Soultions July 2024 - Business Process Services Pricing and Solution Trends: H1 2024

    Business Process Services Pricing and Solution Trends: H1 2024

    In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.

    July, 2024

  • Market insights Product Image Sales force RV 450x450 - Salesforce Services 2024 Market Insights™

    Salesforce Services 2024 Market Insights™

    The Salesforce Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Salesforce project. The report also highlights key challenges that enterprises face today.

    September, 2024

  • Market insights Product Image Mexico Region Digital Services RadarView 2024  450x450 - Mexico Region Digital Services 2024 Market Insights™

    Mexico Region Digital Services 2024 Market Insights™

    The Mexico Region Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the Mexico region. The report also highlights key challenges that enterprises face today.

    November, 2024

  • Market insights Product Image Digital Commerce Services 2024 2025 450x450 - Digital Commerce Services 2024–2025 Market Insights™

    Digital Commerce Services 2024–2025 Market Insights™

    The Digital Commerce Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital commerce services project.

    December, 2024

  • Market insights Product Image Payroll BPT 2024 450x450 - Payroll Business Process Transformation 2024–2025 Market Insights™

    Payroll Business Process Transformation 2024–2025 Market Insights™

    The Payroll Business Process Transformation 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.

    January, 2025

  • content 1 450x450 - Business Process Services – Provider Trends CQ3 2024

    Business Process Services – Provider Trends CQ3 2024

    In this quarterly report for CQ3 2024, Avasant provides key information on trends in the business process services (BPS) space. It covers facts and figures about service providers (including revenue and resource trends), macro trends, and executive sentiment from the service provider community. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through ongoing market research, data collection, and proprietary databases. It includes market data from providers accessed through multiple sources, such as public disclosures and market interactions.

    March, 2025

  • thumbnail 3 1 450x450 - A Playbook to Decode Cloud Strategy: Bridging Business Objectives and IT Priorities

    A Playbook to Decode Cloud Strategy: Bridging Business Objectives and IT Priorities

    In today’s rapidly evolving digital landscape, cloud transition is no longer a question of if but how well it is achieved. Despite the widespread shift to cloud-based ecosystems, many enterprises still lack a cohesive cloud strategy that balances cost efficiency, business agility, and risk management. This playbook offers guidance on ROI-driven migration planning, robust vendor and data governance, cost transparency through FinOps tools, and cloud-specific contract negotiation. It also highlights key risks in cloud adoption, from vendor lock-in to hidden costs. To unlock long-term value, enterprises need to shift from a cost-first mindset to a strategic and outcome-focused approach.

    April, 2025

  • thumbnail 8 450x450 - From Complexity to Clarity: Divestitures Reshaping the Future of Retail and CPG

    From Complexity to Clarity: Divestitures Reshaping the Future of Retail and CPG

    The retail and consumer packaged goods (CPG) industry is facing mounting pressure to adapt to rapidly evolving market dynamics with global uncertainties, geopolitical tensions, and restrictive trade policies leading to challenging environments for business. As the business landscape is evolving fast, enterprises are dynamically reshaping their portfolios to maintain a competitive edge, and divestitures have emerged as a strategic lever to unlock value and sharpen focus. The transformative power of digital technology and continued advancement in AI, shifting consumer behaviors, complying with sustainability and ESG regulatory requirements, strategic realignment, and reducing overall risk are forcing legacy retail and CPG companies to rethink their business models. This allows organizations to refocus on core brands, shed underperforming or non-aligned assets, and unlock value in businesses that may thrive better outside the parent company’s structure.

    June, 2025