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IT Spending and Staffing Benchmarks 2016/2017: Bundle A: Chapters 2, 3A, 3B, 3C (Composite and Organization Size Benchmarks)
This special bundle of our IT Spending and Staffing Benchmarks 2016/2017 study combines Chapter 2 (Composite benchmarks) plus the three chapters of benchmarks by organization size. Chapter 3A provides benchmarks for small organizations, across all sectors (those with IT operational budgets of $5 million or less. Chapter 3B provides benchmarks for midsize organizations, across all sectors (IT operational budgets of $5 million to $20 million). Chapter 3C provides benchmarks for large organizations, across all sectors (IT operational budgets greater than $20 million).For a complete description of all metrics, please see the full study description. (308 pp., 212 figs.) [Full Study Description]
June, 2016
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ERP Vendors Tackle New Revenue Recognition Rules
In the cloud economy, revenue recognition presents a complex problem for global, multi-entity companies, and the standards for “rev rec” are in the midst of their biggest change in a decade. This Research Byte looks at how ERP vendors are responding to the challenge.
May, 2016
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Network Operations Outsourcing Trends and Customer Experience 2014
Network operations is a mature, but evolving outsourcing category. This study examines adoption trends in the outsourcing of network operations. We report on the percentage of organizations outsourcing network operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend and volatility). We also present the cost- and service-success ratings, which provide insight into the potential risks and rewards IT organizations take in turning to outside service providers. (15 pp., 14 fig.) [Research Byte]
May, 2016
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Communications System Support Staff in Flux
The multifaceted communications system is on the rise in many organizations, yet the size of the communications system support staff as a percentage of the IT staff may be shrinking. This Research Byte shows the year over year change in staffing for the Communications System Support function.
May, 2016
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Communications System Support Staffing Ratios 2016
With the changing IT environment, the need for communications system support personnel is in flux, and IT organizations can benefit from a periodic assessment of their staffing levels. This study uses three metrics to make that assessment: communications system support staff as a percentage of the IT staff, percentage of communications system support staff in relation to organization size, and support staff spending per user. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Network and Communications Group, which includes other IT functions related to networking. (16 pp., 7 fig.) [Research Byte]
May, 2016
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ERP Support Staffing Metrics Range Widely
Enterprise resource planning (ERP) systems make up a large part of the application portfolio for many IT organizations. In this Research Byte, we show the number support staff members per named user required for installations of all sizes. We find that he range is broad and that benchmarking ERP staff requires examining factors such as size of installation, maturity of installation, frequency of upgrades, and vendor.
May, 2016
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ERP Support Staffing Ratios 2016
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios for Oracle E-Business and SAP ERP systems with the composite ratio for all other systems. Finally, we provide recommendations on optimizing staffing levels. (16 pp., 6 fig.) [Research Byte]
May, 2016
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User Satisfaction Surveying Growth Slow
Periodically assessing the satisfaction level of business users is essential to understanding how well the IT organization is fulfilling its mission. In this Research Byte, we review the adoption trend in surveying user satisfaction. This has become an increasingly critical and therefore standard practice in every industry.
April, 2016
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User-Satisfaction Surveying Adoption and Best Practices
One of an IT organization’s primary goals is to satisfy the needs of its business users for information systems. How can the CIO know whether users are satisfied with IT services? This study examines the extent to which IT organizations have deployed user-satisfaction surveys and measures the level of their engagement. We look at the percentage of organizations that are partially or fully engaged with the practice. We also look at how adoption of this IT management best practice differs by organization size and sector. Finally, we conclude with practical advice on best practices for surveying users. (13 pp., 5 fig.) [Research Byte]
April, 2016
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Application Programmer Jobs Hold Steady
Application programmers make up the single largest portion of the IT staff in most organizations today, on average about one-fifth of the IT organization headcount. As organizations make more use of commercial software, reduce reliance on mainframes, subscribe to software as a service, or engage in outsourcing, they have less need of application programmers. Yet over the past years, the ratio of application programmers to IT staff has remained mostly constant.
April, 2016
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Application Programmer Staffing Ratios
With the changing IT environment, IT organizations can benefit from a periodic assessment of their application programmer staffing levels. This study uses three metrics to benchmark this function: application programmers as a percentage of the IT staff, users per application programmer, and applications per application programmer. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Application Group, which includes all personnel engaged in developing and maintaining applications. (19 pp., 9 fig.) [Research Byte]
April, 2016
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App Dev Outsourcing Growth Slow
Application development has been one of the most frequently outsourced IT functions over the years, but there has been little growth recently in the number of IT organizations engaging in this strategy. In this Research Byte, we review the 5-year trend in the frequency of outsourcing this function.
April, 2016
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The Economic and Strategic Benefits of Cloud Computing
Does SaaS save money? Based on our latest survey, we find organizations that have largely migrated to the cloud spend less on IT as a percentage of revenue and on a per-user basis. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs. Moreover, because cloud-based systems reduce the effort needed for ongoing support, cloud adopters tend to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic benefits in speed, scalability, and agility, argue in favor of organizations moving aggressively to the cloud. (19 pp., 6 fig.) [Research Byte]
April, 2016
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Application Development Outsourcing Trends and Customer Experience 2016
The frequency of application development outsourcing has been somewhat static over the past few years, and the customer experience poor. Nevertheless, application development remains one of the most common forms of IT outsourcing. This study is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (12 pp., 8 fig.) [Research Byte]
April, 2016
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Vendor Discount Report (April 2016)
Market intelligence on current discounting practices for business equipment can be difficult to obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics (14pp., 21 figs.).
April, 2016
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