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Return on Investment for CRM Systems Remains Elusive
Customer Relationship Management (CRM) systems are approaching their tenth birthday and, even so, there is still a lot of confusion over what constitutes a CRM system.
December, 2002
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How HP’s Integration of Compaq Will Affect Ownership Costs (1Q03)
Because of the ongoing HP/Compaq integration and other internal factors, many HP customers may experience an increase in cost of ownership.
December, 2002
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Worldwide IT Spending Projections 2003 to 2005
Worldwide IT spending will reach $1.3 trillion in 2003.
December, 2002
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IT Security in Banking, Finance, and Insurance
This article provides key findings for the banking, finance, and insurance industry from our 2002 report, IT Security, Perceptions, Awareness, and Practices. Acces to the full report is also provided.
December, 2002
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Windows 2000 vs. Linux Study: Not All Good News for Microsoft (Dec 2002)
Closer examination of IDC's Windows 2000 vs. Linux TCO study indicates there is no clear winner in this area.
December, 2002
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Online HR Management in Manufacturing Firms (December 2002)
Online HR management support is increasing steadily in manufacturing firms.
December, 2002
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IT Security Spending Is Increasing — But Slower Than Anticipated
IT security spending growth has not been as strong as industry predictions expected and many CIOs are still struggling to keep their IT security budgets intact. This article outlines key statistics and trends in IT security spending for 2002.
December, 2002
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Rising Discontent Evident in the IT Work Environment
Computer Economics asked over 50 IT professionals questions regarding their working life and compensation trends. In many ways their attitudes reflect a growing trend of discontent among IT workers.
December, 2002
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IBM’s Strategy in Acquiring Rational Software
Rational Software products are found in 98% of the Fortune 100, making this a sound acquisition decision by IBM.
December, 2002
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Financial Analysis: Upgrade of Leased Equipment
Because of the many variables involved, deciding whether to renew an equipment lease or upgrade to newer technology is often a difficult process. This report shows how to perform the financial analysis to make such a decision, using a real life example. The example and accompanying calculations can be used as a template for performing your own analysis of a lease renewal.
December, 2002
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Increasing ROI for Training (Dec 2002)
Training expenditures as a percentage of annual payroll continues an upward trend, while total hours of training per employee continues a downward trend.
December, 2002
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Worldwide E-Business Technology Spending Projections 2003 to 2005 (December 2002)
Worldwide e-business spending will reach $80.5 billion in 2003. The United States will account for $33.5 billion of the worldwide total.
December, 2002
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Enterprise Patch Management Is Resource Intensive (December 2002)
Errors in software are much more common, and often more damaging, than flaws in other products used by businesses. Proper patch management systems and techniques can lower maintenance costs and improve application performance.
December, 2002
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Sizing Your E-Market (September 2002)
Market sizing, segmentation, and assessing new market opportunities are the stuff MBAs are made of, but when the market for your product or content is accessed via the Internet, new variables come into play.
December, 2002