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Enabling Company-Wide Transformation Through Automation
Despite the maturity of intelligent automation (IA) services, enterprise investment in advanced technologies such as AI, NLP, and generative AI continues to reshape this space. Sectors such as manufacturing, retail and CPG, and healthcare and life sciences lead in IA adoption to analyze unstructured data, optimize operations, and enhance customer experiences. The rise of Gen AI has further amplified AI integration throughout the automation value chain, particularly in process mapping, AIOps, knowledge management, and back-office automation.
February, 2024
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Driving Technological Advancements in the Manufacturing Industry
The manufacturing industry is increasingly adopting smart factory practices for efficiency and driving sustainability by facilitating the transition to circular operations and emissions reduction through partnerships. Manufacturers are prioritizing resilient supply chains with investments in data-driven inventory management and reshoring initiatives. They are using advanced technologies such as generative AI for product design acceleration and are transitioning to experience-based offerings using IoT, AI, and 3D printing to meet evolving customer needs. Additionally, investments in connected solutions and facility modernization highlight their commitment to a safer, more productive work environment. Manufacturing enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities.
April, 2024
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How to Assess and Improve Supply Chain and Compliance Issues in the Petrochemical Industry
Big petrochemical companies face many challenges arising across various dimensions such as controls, compliance, and monitoring. Issues vary from inadequate expenditure oversight, lack of performance metrics, absence of a vendor management office (VMO), and ineffective supplier management practices. Other problems are related to contract management and governance and issues related to synchronization and platform disparities.
May, 2024
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Is Outsourcing Desktop Support Still Saving Costs?
The question of whether to turn over the desktop support function to a service provider is critical and surprisingly complicated. Our research shows a strong cost advantage of outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective. IT leaders must navigate the fine line between cost efficiency and exceptional service delivery. This Research Byte summarizes our full report on desktop support outsourcing.
June, 2024
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Benelux: Transforming the Benelux Region into a Technology-Driven Economy
The Benelux countries are experiencing a rapid digital transformation. Enterprises in the region are revamping their value chains to prioritize customer focus and environmental sustainability with the emergence of disruptive technologies such as AI, advanced analytics, cloud computing, and cybersecurity solutions. This digital revolution has spurred a wave of new entrants challenging established players across industries. In response, legacy enterprises are strategically investing in technological advancements to maintain their competitive edge. Furthermore, with a growing emphasis on sustainable business practices by governments and stringent EU regulations around data protection, enterprises are adapting their business models to ensure environmental responsibility and compliance. Both demand-side and supply-side trends are covered in our Benelux Digital Services 2024 Market Insights™ and Benelux Digital Services 2024 RadarView™, respectively.
July, 2024
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Telecom Digital Services: Creating New Revenue Streams Using Emerging Technologies
Telecom enterprises worldwide are leveraging emerging technologies to enhance customer experience and unlock operational efficiency in business processes. They are investing in 5G and edge computing to achieve higher connectivity speeds for new-age use cases such as remote patient monitoring and autonomous vehicles. Telcos are also doubling down on cybersecurity measures to comply with stringent regulations for customer data security. Lastly, they are evaluating the efficacy of generative AI for optimizing horizontal and vertical business processes.
August, 2024
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Navigating the Digital Frontier: Strategic Insights for Tech-Enabled Business Growth
In today’s dynamic business landscape, technology has emerged as a powerful catalyst for innovation and an enabler for new strategic directions. Tech-enabled services are the lifeblood of modern enterprises, driving customer engagement and streamlining operations with unprecedented efficiency. The key to future business success hinges on agility and innovation, empowering companies to not only thrive in the current environment, but to build the resilience needed to weather the next wave of technological disruption.
September, 2024
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Leveraging AI: Transforming Industries and Shaping the Future
Generative AI (Gen AI) has brought artificial intelligence and machine learning into the mainstream, making these powerful tools accessible to both consumers and businesses.
September, 2024
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Leveraging AI-/ML-based Solutions and Partnerships with CROs to Deliver Patient-centric Trials across Multiple Countries
The global life sciences industry is facing increasing challenges due to economic uncertainties, rising drug development costs, and a focus on patient-centric engagement. To address these challenges, organizations are partnering with CROs, KPOs, and BPOs to access specialized expertise, expedite time to market, and enhance data management capabilities. There is a growing trend toward decentralized and hybrid clinical trial models to improve patient recruitment and retention while also expanding clinical trials globally for inclusivity. However, organizations continue to face challenges such as finding suitable participants, adapting to changing regulations, safeguarding patient data, and adopting new technologies. Both demand- and supply-side trends are covered in Avasant’s Clinical Data Management Business Process Transformation 2024–2025 Market Insights™ and Clinical Data Management Business Process Transformation 2024–2025 RadarView™, respectively.
October, 2024
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Aligning National Health Insurance Initiatives with Office of Personnel Management Guidelines
The healthcare industry stands at a pivotal juncture where regulatory compliance meets strategic innovation, particularly in managed services. Aligning provider selection with the Office of Personnel Management (OPM) guidelines transcends mere adherence to standards; it can be a transformative process that elevates the quality of healthcare services. This approach embodies a commitment to excellence and requires a meticulous balance of strategy, compliance, and innovation.
November, 2024
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Life and Annuities Insurance Digital Services: Harnessing Digital Power for Customer-Centric Transformation
The life and annuities (L&A) insurance industry is experiencing the impact of rising interest rates and robust annuity sales, prompting insurers to adopt emerging technologies to enhance policyholder experiences, drive customer retention, and support long-term growth. While L&A insurers are leveraging Gen AI for customer-centric innovation and operational efficiencies, they are also focusing on refining underwriting processes, enhancing customer wellness, and strengthening cybersecurity measures. Moreover, recognizing the need for both deep insurance expertise and technological proficiency, L&A insurers are increasingly partnering with service providers to fast-track digital transformation.
December, 2024
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A New Era of AI: From Hidden Tool to Consumer Staple
Artificial intelligence (AI) adoption has been traditionally difficult to track, as AI was mostly embedded in software. As such, end users did not typically perceive it as AI as much as a function of the product. However, a recent round of consumerization of AI tools has changed the landscape and use of AI in the enterprise. This Research Byte summarizes our full report on AI technology trends.
January, 2025
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Shifting Trends Create Volatility in Server Support Staffing
The demand for traditional server support roles has been shifting in recent years. While cloud, virtualization, and data center automation have undeniably streamlined IT operations, increased workloads brought on by AI and data analytics create a push-pull effect. Server support staffing needs will likely be harder to predict in the next few years. This Research Byte examines the reasons for the trend and provides a summary of our full report on server support staffing ratios.
February, 2025
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Benelux Digital Services: Advancing Sustained Growth and Regional Resilience with Emerging Technologies
Benelux enterprises are navigating economic uncertainty through digital innovation, talent development, and sustainability-led strategies. Amid macroeconomic instability and regulatory pressures, firms are prioritizing productivity through AI-driven automation and real-time analytics. With growing localization and a regional talent crunch, organizations are investing in skill-building programs and immersive digital training. As digitization accelerates, cybersecurity has become a key focus, with enterprises enhancing data protection and compliance. In response to shifting consumer expectations, businesses are leveraging AI to deliver personalized, data-driven experiences. Meanwhile, sustainability remains central, with companies adopting green technologies, ESG frameworks, and decarbonization efforts aligned with EU and national climate goals.
April, 2025
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Fostering Innovation through Emerging Technologies and Value-driven Partnerships
The banking process transformation market is positioned for continued evolution as emerging technologies mature and demonstrate clear business value. Generative AI (Gen AI) adoption is moving beyond experimental phases toward production implementations with measurable ROI. The demand for enhanced customer experience is driving significant investment in digital capabilities and multichannel integration. Service providers are leveraging AI and analytics to enable hyper-personalization and improve customer journey optimization.
June, 2025
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